Victoria DeHoyos

I had initially reserved a vehicle that was estimated to arrive before January 7th, and to my surprise, the vehicle arrived earlier than expected. I tried to coordinate with my husband's schedule to visit t arrive before January 7th, and to my surprise, the vehicle arrived earlier than expected. I tried to coordinate with my husband's schedule to visit the dealership and finalize the purchase. However, my experience quickly turned sour when the sales rep, Victoria, became overly pushy about finalizing the purchase immediately upon the vehicle's arrival. She told me that if I didn’t purchase it right away, they would sell it to someone else. I understood that by placing a deposit, the vehicle would be reserved specifically for me, and I could visit the dealership when it was convenient for me. To my surprise, Victoria never mentioned that there was a strict 3-day window to complete the purchase. When I told her I would be able to come in on Thursday, she informed me that the "manager" wouldn’t hold the vehicle for me and that I would need to place a new reservation if I still wanted the car. This was an incredibly frustrating and rude experience. I've never encountered such high-pressure sales tactics at a dealership, and I felt disrespected and rushed. As a result, I canceled my deposit and decided to take my business elsewhere. I would advise friends and family to avoid this dealership. The lack of customer care and understanding is simply unacceptable. More

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Dealership was clean and everyone there was helpful Our sales Lady’s was nice and not to pushy sales Lady’s was nice and not to pushy More

by markhaselden Verified Customer Verified Customer

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Rex and Victoria were so helpful and very knowledgeable . Very pleased with our Lexus purchase! Very pleased with our Lexus purchase! More

by spanky29027 Verified Customer Verified Customer

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Victoria was pleasant, friendly and helpful for my purchasing experience. I’m she’ll spend time with you to make sure everything is ok during your purchase. purchasing experience. I’m she’ll spend time with you to make sure everything is ok during your purchase. More

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I ordered my GX 550 over a year ago and it finally arrived. Victoria was a pleasure to deal with throughout the entire process from placing my deposit to making selections and answering my questions. arrived. Victoria was a pleasure to deal with throughout the entire process from placing my deposit to making selections and answering my questions. She kept me informed as to when my vehicle would arrive and put me in contact with Mike to close the deal since she ended up going on vacation when my vehicle arrived. More

by davidhansen936 Verified Customer Verified Customer

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John Breaux never followed up with me after visiting with him twice. Victoria ended up helping us after I called the dealership and was ready to buy. Victoria was attentive, responsive, followed up with me, him twice. Victoria ended up helping us after I called the dealership and was ready to buy. Victoria was attentive, responsive, followed up with me, and answered my questions at any time. Very smooth deal once I started working with her. More

by hcon25 Verified Customer Verified Customer

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I had an excellent experience working with Victoria in selling my car and getting into a new one. selling my car and getting into a new one. More

by klbeckman Verified Customer Verified Customer

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Professional sales people, friendly, helpful! We worked with Victoria DeHoyos and highly recommend her to anyone looking for a Lexus! Victoria was knowledgeable, experienced and communicated thr We worked with Victoria DeHoyos and highly recommend her to anyone looking for a Lexus! Victoria was knowledgeable, experienced and communicated throughout our process! More

by cheryl Verified Customer Verified Customer

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Professional, personable, outstanding service was provided when we purchased our new vehicle. Everyone we worked with was knowledgeable, professional and kind. Can't say enough about how pleasant t provided when we purchased our new vehicle. Everyone we worked with was knowledgeable, professional and kind. Can't say enough about how pleasant the experience was for us! More

by cheryl39 Verified Customer Verified Customer

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Great service! Great product! Victoria in sales is awesome, she took the time to make sure we were happy with our purchase. we will be back. Great product! Victoria in sales is awesome, she took the time to make sure we were happy with our purchase. we will be back. More

by billsangster Verified Customer Verified Customer

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