Victor Villanueva | Page 20

I continue to be impressed with Arlington Heights Ford's dealership service department. Today I was assisted by Victor in service. Victor was helpful, knowledgable and very respectable. His window of servic dealership service department. Today I was assisted by Victor in service. Victor was helpful, knowledgable and very respectable. His window of service time was spot on and helpful!!! More

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Arlington Heights Ford always does a great job in the service department. My truck was really dirty and after the service they clean it up and made it look brand new. service department. My truck was really dirty and after the service they clean it up and made it look brand new. More

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Arlington Heights Ford is FIRST CLASS. I have always had a good time. a good time. More

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The work that was requested was done to my complete satisfaction. Thank you very much. Yada Yada Yada Yada Yada Yada Yada Yada Yada SS satisfaction. Thank you very much. Yada Yada Yada Yada Yada Yada Yada Yada Yada SS More

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AH Ford service department provides quality workmanship and complete explanation of work being performed. and complete explanation of work being performed. More

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My car was towed in. I am a customer for many, many years and trusted that the needed work would be done. I knew I needed a new battery - old one absolutely dead. Victor said I also needed new front brakes - and trusted that the needed work would be done. I knew I needed a new battery - old one absolutely dead. Victor said I also needed new front brakes - no surprise there. I also asked for an oil change. My special requests were to be please be sure cover was properly seated after oil change and be certain valve covers were secure on tires after checking air. (Lack of attention to these two items have caused problems and I needed to return a few times in the past) Everything seems to have been attended to. Also, I needed a ride from home there, and Jose was a very courteous, pleasant, and good driver. More

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Thank you very much for the excellent customer service. Very friendly and very helpful. My second time here. Would recommend Ford Arlington Heights to anyone. Very friendly and very helpful. My second time here. Would recommend Ford Arlington Heights to anyone. More

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Service was performed in a timely manner. Everything I requested was fully completed. The service advisor kept me informed of every part of the service and status. requested was fully completed. The service advisor kept me informed of every part of the service and status. More

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5/24/21 brought car in under warranty because the auto stop start was not functioning. Somebody drove the car until battery charge reached 70% and stop start system started working. 5/25/21 brought car ba stop start was not functioning. Somebody drove the car until battery charge reached 70% and stop start system started working. 5/25/21 brought car back to verify alternator was working properly - alternator was within specs. The dealer had 2 opportunities to completely charge the 18 month old battery. To the best of my knowledge they elected not to. Within 5 days of being at the dealer and over 200 miles later the battery was discharged and the auto stop start was not working again. I find it hard to believe that there isn't some type of abnormal drain on the battery. More

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I will bring my car back for service since this just one of several great experience I have had with the service department, Great place with great people. of several great experience I have had with the service department, Great place with great people. More

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