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Victor Morales
Victor Morales at Germain Honda of Surprise
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Victor Morales

Service Advisor

Germain Honda of Surprise

13270 N Autoshow Ave
Surprise, AZ 85388

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5.0
27 Reviews

Languages Spoken

Spanish Spanish

5.0

27 Reviews

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27 Reviews of Victor Morales

January 01, 2025

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Employee Rating

I was very happy and pleased how fast the service was which I had to wait for my car to be done. They did a great job. Thank you very much. M.byerley More

by sharmel60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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December 26, 2024

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Great job ! !!!!washed and and the windshield is replaced and all is well Happy 2025 to one and all More

by rsw0153@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Bell, Nate Garcia, Matt Thorpe, Alfredo (Al) Bustamante, Andree Khaziran, Robert Solis

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Dec 30, 2024

Germain Honda of Surprise responded

We were happy to assist. Thank you for sharing your experience with our team. Happy New year. Best Regards, Sassha Motz General Manager

December 24, 2024

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Employee Rating

Not happy with decision to only provide (3) services in my (2) year ownership based on oil life %. There are many inspections that should have been performed. More

by desgmead
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Yes
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December 20, 2024

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Great customer service kept in contact the whole time while I was waiting on service to be completed More

by Daviddealba61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Garcia, Alfredo (Al) Bustamante, Andree Khaziran, Robert Solis

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December 17, 2024

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Employee Rating

Love the service department! Best car dealership experience I have ever had. Will be a repeat customer. More

by 1968colleen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Garcia, Matt Thorpe, Alfredo (Al) Bustamante, Andree Khaziran, Robert Solis

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Dec 17, 2024

Germain Honda of Surprise responded

We are pleased to hear you had such a positive experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Best Regards, Sassha Motz General Manager

December 17, 2024

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Employee Rating

battery needed to be replaced, the dealership worked me in, I was very pleased with the turn around time. More

by rosemarymoon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 18, 2024

Germain Honda of Surprise responded

Our team is happy we were able to assist with your unforeseen battery concern. Thank you for sharing your positive experience. Best Regards, Sassha Motz General Manager

December 16, 2024

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Victor is amazing and always honest. He lets you know what your car really needs. He goes above and beyond. More

by rosario_isa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 17, 2024

Germain Honda of Surprise responded

Thank you for sharing Victor's dedication to customer satisfaction. You are happy to know your visit was the quality experience our team works hard to deliver. Best Regards, Sassha Motz General Manager

December 13, 2024

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Service was excellent, Victor Morales made the experience easy and comfortable. I would go there again. More

by mdouglas7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 13, 2024

Germain Honda of Surprise responded

Your overall satisfaction is our priority and we are happy to know that Victor delivered a 5-star service experience. Best Regards, Sassha Motz General Manager

December 03, 2024

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Quality service by quality staff. Etc,etc,etc etc etc etc etc etc etc etc More

by rmwhitler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alfredo (Al) Bustamante

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Dec 03, 2024

Germain Honda of Surprise responded

We thank you for your business and positive feedback. Best Regards, Sassha Motz General Manager

December 03, 2024

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Employee Rating

The maintenance was performed within the stated window. We always have superior service at Germain Honda. More

by abanton1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrian Alvarez, Evan Winje, Nate Garcia, Matt Thorpe, Alfredo (Al) Bustamante, Andree Khaziran, Robert Solis

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Dec 20, 2024

Germain Honda of Surprise responded

Your continued business and trust in our team mean so much to us all. Thank you for choosing Germain. Best Regards, Sassha Motz General Manager

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