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Matt Thorpe
Matt Thorpe at Germain Honda of Surprise

Matt Thorpe

Service Advisor

Germain Honda of Surprise

13270 N Autoshow Ave
Surprise, AZ 85388

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5.0
22 Reviews

Industry Experience

14 yrs, 8 mos

5.0

22 Reviews

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22 Reviews of Matt Thorpe

December 26, 2024

Dealership Rating
Employee Rating

Great job ! !!!!washed and and the windshield is replaced and all is well Happy 2025 to one and all More

by rsw0153@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan (Nate) Garcia, Alfredo (Al) Bustamante, Robert Solis , George Bell, Andree Khaziran, Victor Morales

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Dec 30, 2024

Germain Honda of Surprise responded

We were happy to assist. Thank you for sharing your experience with our team. Happy New year. Best Regards, Sassha Motz General Manager

December 17, 2024

Dealership Rating
Employee Rating

Love the service department! Best car dealership experience I have ever had. Will be a repeat customer. More

by 1968colleen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan (Nate) Garcia, Alfredo (Al) Bustamante, Robert Solis , Andree Khaziran, Victor Morales

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Dec 17, 2024

Germain Honda of Surprise responded

We are pleased to hear you had such a positive experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Best Regards, Sassha Motz General Manager

December 03, 2024

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Employee Rating

The maintenance was performed within the stated window. We always have superior service at Germain Honda. More

by abanton1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Evan Winje, Nathan (Nate) Garcia, Alfredo (Al) Bustamante, Robert Solis , Adrian Alvarez, Andree Khaziran, Victor Morales

Print
Dec 20, 2024

Germain Honda of Surprise responded

Your continued business and trust in our team mean so much to us all. Thank you for choosing Germain. Best Regards, Sassha Motz General Manager

November 29, 2024

Dealership Rating
Employee Rating

As always Germain's service department is thorough with exceptional service. My car was completed sooner than expected. Thanks to Robert and staff! More

by jrdecor1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Solis , George Bell, David McKee, Victor Morales

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Dec 03, 2024

Germain Honda of Surprise responded

We thank you for choosing Germain and for your trust in Robert and our team to ensure your complete satisfaction. Best Regards, Sassha Motz General Manager

November 09, 2024

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Employee Rating

Thank you, Matt, as my new advisor now I look forward to working with you for any future work on my Honda. You were great! More

by darsunnyaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Nov 11, 2024

Germain Honda of Surprise responded

We appreciate your business and we know Matt looks forward to building a long and lasting relationship. Best Regards, Sassha Motz General Manager

November 08, 2024

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Matt Thorpe was awesome! ! He kept me well informed and showed me pictures. He was great!!! More

by julieelen
Service Price Transparency
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Recommend Dealer
Yes
Print
Nov 11, 2024

Germain Honda of Surprise responded

Matt and our team are focused on delivering only the best in customer care. Thank you for choosing Germain Honda of Surprise for your service needs. Best Regards, Sassha Motz General Manager

November 04, 2024

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Employee Rating

Matt was extremely helpful. I waited for my car and it didn’t take long for the work. More

by bps913
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Print
Nov 06, 2024

Germain Honda of Surprise responded

We are happy to know Matt provided a positive and efficient service experience getting you quickly back on the road. Best Regards, Sassha Motz General Manager

November 03, 2024

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As always Nathan was professional and helpful in my decision to do all the enumerated items that needed attention More

by TECHAMBERS1951
Service Price Transparency
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Recommend Dealer
Yes
Print
Nov 04, 2024

Germain Honda of Surprise responded

We thank you for taking the time to share your positive service experience with Matt. See you down the road. Best Regards, Sassha Motz General Manager

October 30, 2024

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Employee Rating

Everyone was a lot of fun to work with! ! Robert and David got my new truck in as soon as possible and got it repaired quicky!! They keep me abreast of how things were going!! They just n More

by drmurray1949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sassha Motz, Nathan (Nate) Garcia, Alfredo (Al) Bustamante, Robert Solis , Montana Boone, Andree Khaziran, David McKee, Victor Morales, Robert Pitman

Print
Oct 31, 2024

Germain Honda of Surprise responded

Thank you for choosing Germain Honda of Surprise for your automotive needs. We are thrilled our team ensured your complete satisfaction. Best Regards, Sassha Motz General Manager

October 29, 2024

Dealership Rating
Employee Rating

Excellent communication starting with service advisor to service manager. They both worked on resolving a problem with my Honda Pilot. Professional and knowledgeable.. will continue utilizing this dealers More

by debrobs13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 29, 2024

Germain Honda of Surprise responded

We are happy to know you enjoyed a positive service experience with Matt and our team. Thank you for sharing and we look forward to ensuring you receive only the best care going forward. Best Regards, Sassha Motz General Manager

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