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Victor Arana
Victor Arana at Universal Nissan
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Victor Arana

Certified Sales Consultant

Universal Nissan

12785 South Orange Blossom Trail,
Orlando, FL 32837

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4.3
19 Reviews

Dealership Experience

7 yrs, 3 mos

Industry Experience

7 yrs, 3 mos

Specialties & Trainings

Cardone, N-Bets

4.3

19 Reviews

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19 Reviews of Victor Arana

November 13, 2024

Dealership Rating
Employee Rating

Gracias muy buena atención excelente un abrazo el señor que nos atendió es muy amable muy atento More

by Crismary_ortiz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Green, Sarfaraz Ahmed, Juan Crespo, Luis Garcia, John Booth, Gilberto Gortari, Javon Ferguson, Alexandre Guarino, Gabriel Carillo

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Nov 14, 2024

Universal Nissan responded

Thanks for your feedback on your recent visit to Universal Nissan. It's great to hear that we were able to assist you and that you had such a positive experience. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

September 28, 2024

Dealership Rating
Employee Rating

The car buying process is always a tough journey but Victor A. at Universal Hyundai was very helpful throughout the entire process! Quick response and follow up. Highly recommend! More

by Yahaira Melendez Rivera
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Sep 29, 2024

Universal Nissan responded

Yahaira, We are very happy to hear Victor provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

September 14, 2024

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Employee Rating

They worked very well with me and were patient. They contacted me several time and kept me informed of my car details. More

by Roberta
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Juan Crespo , Prosper Njorn

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Sep 14, 2024

Universal Nissan responded

Roberta, thank you for your glowing review! At Universal Nissan, making sure our customers are satisfied and find their perfect car is our top goal. We're thrilled to hear that we provided you with such a positive experience. It was a pleasure having you, and we truly appreciate your comments! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

August 14, 2024

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Employee Rating

Customer service was very bad, I would not buy again I would not recommend Universal Hyundai More

by pedrortizg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
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Aug 18, 2024

Universal Nissan responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Gina Nava Reputation Manager gnava@universalnissan.com

Aug 18, 2024

pedrortizg responded

Can you please help me get the dealership to deliver my vehicle? I purchased it on July 21, 2024, and was initially told it would be ready within two days. Then, I was informed that it would take approximately two weeks due to financing through my bank. I decided to stick with my bank's financing. After 15 days, I hadn't heard anything, so I contacted the salesperson and the dealership. I even sent an email through the contact page, but received no response. I had to go to the dealership in person, and the finance department told me it could take another 30 days. Today is August 18th, and it's been 28 days. I've already paid for insurance, received the registration from the DMV, and my bank has transferred the funds to the dealership. When I contacted the salesperson again, they said I had to wait until Monday to hear back from the finance department. I'm about to make my first loan payment, and I still don't know when I'll get the vehicle.

May 22, 2024

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Employee Rating

John was amazing! Very knowledgeable and answered all of my questions ! Thanks so much John! More

by Williecarta
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Booth, Alex Vazquez, Francisco Velez, Rachel Solano, Carolina Reyes

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May 24, 2024

Universal Nissan responded

Willie, Here at Universal Nissan, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with John, and it was a pleasure having you at the dealership. We appreciate your review! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

March 01, 2024

Dealership Rating
Employee Rating

Exselente Me trataron muy bien agradecido de ábreme ido con un buen carro grasias por todo súper súper contento More

by martinezsamuel1999
Recommend Dealer
Yes

Other Employees Tagged: Victor Arana

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Mar 02, 2024

Universal Nissan responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

December 31, 2023

Dealership Rating
Employee Rating

Was the worst car by experience I ever had. It was more convoluted than necessary. They couldn't have made it more difficult. And trying to get extra money out of a young person with a family t More

by dawniangl
Recommend Dealer
No

Other Employees Tagged: Victor Arana

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Jan 03, 2024

Universal Nissan responded

Thank you for providing this feedback, Dawn, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Gina Nava Reputation Manager gnava@universalnissan.com

November 05, 2023

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Employee Rating

They were great and great customer service. Dealership was clean.. no long wait for sales associate More

by SHIROONKHEDEROO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sarfaraz Ahmed, Eliab Sterling, Alex Vazquez, Gabriel Carillo, Juan Espinal , Felix Matos

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Nov 05, 2023

Universal Nissan responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

September 17, 2023

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Employee Rating

It was a little frustrating for me but they did everything to make sure I was happy More

by Magic
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Sep 17, 2023

Universal Nissan responded

Thanks for your feedback on your recent visit to Universal Nissan. It's great to hear that Victor was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

April 07, 2023

Dealership Rating
Employee Rating

Victor was great and the salesman portion of the process was perfect. I test drove the car I wanted within 15 minutes and the overall process explanation for purchase was good. My issue came with the timi More

by SentraOwner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Finance Department

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Apr 10, 2023

Universal Nissan responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Gina Nava Reputation Manager gnava@universalnissan.com

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