A job well done quickly.
Thank you for supplying 2 techs to work in it. Waiting room was adequate.
Thank you for supplying 2 techs to work in it. Waiting room was adequate.
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by mtdondi
Verified Customer
Verified Customer
Service Price Transparency
Jul 10, 2026 -
Mountaineer Honda responded
Thank you for noting how Vicky and our technicians completed your Honda CR-V service promptly. We’re glad the waiting area met your needs. Thanks for the five-star review.
Larry Drake
Used Car Sales Manager
304-842-5600 ext 5123
ldrake@mountaineerhonda.com
and
Seth Chewning
New Car Sales Manager
304-842-5600 ext 5125
schewning@mountaineerhonda.com
The dealership provides good service fort all Honda
vehicles at reasonable prices based on industry norms.
vehicles at reasonable prices based on industry norms.
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by heasley.steve
Verified Customer
Verified Customer
Service Price Transparency
Jul 10, 2026 -
Mountaineer Honda responded
We appreciate you noting our service quality and reasonable pricing for your Honda CR-V. We’re happy the experience met your expectations. We look forward to serving you again.
Larry Drake
Used Car Sales Manager
304-842-5600 ext 5123
ldrake@mountaineerhonda.com
and
Seth Chewning
New Car Sales Manager
304-842-5600 ext 5125
schewning@mountaineerhonda.com
Excellent service.
They did what was asked without the high pressure to do more. Very happy.
They did what was asked without the high pressure to do more. Very happy.
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by dalasure4
Verified Customer
Verified Customer
Service Price Transparency
Jul 06, 2026 -
Mountaineer Honda responded
It’s great to hear our team handled your Honda CR-V service exactly as requested without any added pressure. We’re pleased you left feeling happy with how smoothly everything went. We look forward to assisting you again.
Larry Drake
Used Car Sales Manager
304-842-5600 ext 5123
ldrake@mountaineerhonda.com
and
Seth Chewning
New Car Sales Manager
304-842-5600 ext 5125
schewning@mountaineerhonda.com
Service was quick, & helpful.
Have not noticed anything of the same come back to act like a ghost in the machine. Thank you all.
Have not noticed anything of the same come back to act like a ghost in the machine. Thank you all.
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by deak9499
Verified Customer
Verified Customer
Service Price Transparency
Jul 06, 2026 -
Mountaineer Honda responded
We’re glad to hear the service on your Honda HR-V was efficient and thorough. Vicky will be happy to know everything is running smoothly. We look forward to assisting you again.
Larry Drake
Used Car Sales Manager
304-842-5600 ext 5123
ldrake@mountaineerhonda.com
and
Seth Chewning
New Car Sales Manager
304-842-5600 ext 5125
schewning@mountaineerhonda.com
Fast service and nice people to deal with good coffee and
water if you want
water if you want
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by gm4334
Verified Customer
Verified Customer
Service Price Transparency
Jul 05, 2026 -
Mountaineer Honda responded
We appreciate you noting the prompt service and friendly team. Jillian, Joseph, Vicky, and Brittney will be glad to hear you enjoyed the coffee and water amenities. We look forward to supporting you and your Ridgeline again.
Larry Drake
Used Car Sales Manager
304-842-5600 ext 5123
ldrake@mountaineerhonda.com
and
Seth Chewning
New Car Sales Manager
304-842-5600 ext 5125
schewning@mountaineerhonda.com
Good work on fixing my recalls in timely fashion.
Track my progress wasn’t really working, had to call a couple times but no big deal. Sales side of this place too expensive, only use due to closes
Track my progress wasn’t really working, had to call a couple times but no big deal. Sales side of this place too expensive, only use due to closest Honda service to me.
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by strav
Verified Customer
Verified Customer
Service Price Transparency
Jul 02, 2026 -
Mountaineer Honda responded
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Mountaineer Honda are glad to have you as a customer.
Larry Drake
Used Car Sales Manager
304-842-5600 ext 5123
ldrake@mountaineerhonda.com
and
Seth Chewning
New Car Sales Manager
304-842-5600 ext 5125
schewning@mountaineerhonda.com
Vicky King did an excellent job.
She was helpful and cared about my experience, cost, and my car’s performance.
She was helpful and cared about my experience, cost, and my car’s performance.
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by genewdodd05
Verified Customer
Verified Customer
Service Price Transparency
Jun 23, 2026 -
Mountaineer Honda responded
Gene, it's great to hear that Vicky was able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mountaineer Honda!
Larry Drake
Used Car Sales Manager
304-842-5600 ext 5123
ldrake@mountaineerhonda.com
and
Seth Chewning
New Car Sales Manager
304-842-5600 ext 5125
schewning@mountaineerhonda.com
Had the car STATE INSPECTED done at Honda and went back
to have alignment done since we were told it was out of align. There was a 2 1/2 slice/cut in my one tires side -wall during the alignment.
NEVER
to have alignment done since we were told it was out of align. There was a 2 1/2 slice/cut in my one tires side -wall during the alignment.
NEVER TOLD about it. But it was in the photos they take of the car before put in their garage. NEVER TOLD ABOUT BEFORE OR AFTER alignment.
SUPER DANGEROUS, tire could have COME APART or BLOWN OUT damaging my car, hurting me or someone's else car or an other driver if it came off the rim.
HOW WAS I NOT TOLD WHEN YOU HAD PHOTOS AND MECHANIC WAS WORKING WITH TIRE FOR ALIGNMENT ????
In my option-- all they want is MONEY !! DO NOT care about condition of vehicle or safety.
When I contacted Honda after the slice was found, all they said was it was damaged BEFORE they worked on the car --"they had photos" and it was NOT their fault. So, WHY ?? I not told. MAJOR PROBLEM with STAFF AND MECHANICS not doing their job, in my option.
My Option-- it is HONDA's Fault for NOT TELLING US especially when you are working with the tires.
In my option -- We were lucky NO ONE, INCLUDED US, was HURT. When we showed the tire to several other mechanics, they all said we were very luck that the tire held together. I live a great distance from the Honda dealer to my house.
How did they miss a 2 1/2 slice ? It NOT a small slice and it is on the OUTSIDE wall. We have photo with a ruler.
SUPER UPSET and TOTALLY DISGUSTED with Honda Dealer. In my opton, I am lucky I am NOT DEAD.
This is my option and real facts.
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by wvhome1
Verified Customer
Verified Customer
Service Price Transparency
Jun 26, 2026 -
Mountaineer Honda responded
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to ensure that all our customers leave happy, and it's disappointing to learn that we missed the mark here.
The truck is running and driving smoothly.
The truck really belongs to my husband, He stated that he believes it is getting better gas mileage.
The truck really belongs to my husband, He stated that he believes it is getting better gas mileage.
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by lawrencer1955
Verified Customer
Verified Customer
Jun 20, 2026 -
Mountaineer Honda responded
Thank you for sharing that your Honda Ridgeline is running smoothly and delivering better fuel economy. We’re glad your husband is pleased with the mileage, and we’re here to help with any future service needs.
Larry Drake
Used Car Sales Manager
304-842-5600 ext 5123
ldrake@mountaineerhonda.com
and
Seth Chewning
New Car Sales Manager
304-842-5600 ext 5125
schewning@mountaineerhonda.com
Good service.
Excellent sales presentation….no bull, just the facts. Prompt service on getting extras taken care of like the undercoating. We like the Honda Ridgel
Excellent sales presentation….no bull, just the facts. Prompt service on getting extras taken care of like the undercoating. We like the Honda Ridgeline, meets our needs and expectations.
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by debbie.kines
Verified Customer
Verified Customer
Service Price Transparency
Jun 18, 2026 -
Mountaineer Honda responded
We’re happy you appreciated our clear sales presentation and prompt undercoating service. Joseph is pleased that your Honda Ridgeline meets your needs and expectations. Thank you for the five-star review.
Larry Drake
Used Car Sales Manager
304-842-5600 ext 5123
ldrake@mountaineerhonda.com
and
Seth Chewning
New Car Sales Manager
304-842-5600 ext 5125
schewning@mountaineerhonda.com