Vicky King | Page 17

I went to get 3 extra keys cut and programmed but only two keys work now. The extra key and the one I drove the van there with is not working. Plus I was there for almost 3 hrs to get that done. two keys work now. The extra key and the one I drove the van there with is not working. Plus I was there for almost 3 hrs to get that done. More

by barneyfifemd Verified Customer Verified Customer

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Mountaineer Honda has always given excellent service. The staff is friendly and keeps you informed of the progress of the service on your car. The staff is friendly and keeps you informed of the progress of the service on your car. More

by ELEANORMACLEAN66 Verified Customer Verified Customer

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Very friendly staff all of my service needs were taking care of with no issues care of with no issues More

by priesterfranklin3 Verified Customer Verified Customer

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My appointment was at 8:00am for an air bag diagnostic and a new key. It took three hours for them to complete that and only then was it at my griping did they get the car to me. How long does it take t and a new key. It took three hours for them to complete that and only then was it at my griping did they get the car to me. How long does it take to look at a diagnostic code on a computer and make a key, not three hours. Service staff work in shorts and tee shirts and sneakers. This is not how a dealership staff should look, it is not professional. I was first in line but they evidently put other cars in front of mine event though I was waiting. Ms. King was dressed professionally and was helpful, the service side of things are very much lacking in efficiency. Not likely to return to this dealership for any reason. More

by klhughar Verified Customer Verified Customer

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I’ve been a loyal Honda owner for over 10 years and have never experienced the kind of service I received today. My husband and I are out of town for work and stopped by this dealership around 3:50 PM fo never experienced the kind of service I received today. My husband and I are out of town for work and stopped by this dealership around 3:50 PM for basic maintenance: an oil change, air filters, and wiper blades. I told the service advisor exactly what we needed. She said she wasn’t sure which wipers we needed but would get me a price. I said “yes, please” — especially with all the rain lately, it was important. At around 5:10 PM, she called us to ring up the service. I asked, “What about the wipers?” Her response: “Oh, the tech forgot. Technically we close at 5.” I was stunned. I reminded her that I had clearly requested them, and she offered to try to get me a price — but by then it was too late to install them. What’s the point of pricing them if no one is going to do the work? This felt like half-done, careless service — and that’s not what I expect from Honda. I left extremely disappointed. Safety matters, and being brushed off like that, especially after making the request clear from the start, is not okay. I hope this is addressed so other customers don’t have the same experience. More

by Santana Verified Customer Verified Customer

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The staff at Mountaineer Honda are the best! Their service department always exceeds my expectations and I sincerely appreciate them Their service department always exceeds my expectations and I sincerely appreciate them More

by rnlibby Verified Customer Verified Customer

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Clean facility with very prompt customer service. I really appreciated the inspection that was completed of my vehicle. The options of services was excellent information. I really appreciated the inspection that was completed of my vehicle. The options of services was excellent information. More

by dlhall8505 Verified Customer Verified Customer

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Mountaineer Honda always treats me fairly, completes the service I need and never tries to get me to do something that isn’t needed. service I need and never tries to get me to do something that isn’t needed. More

by esandeno Verified Customer Verified Customer

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Jillian was very pleasant and informative. It was a pleasure dealing with her. I would recommend her services to others. It was a pleasure dealing with her. I would recommend her services to others. More

by hollieandnathan Verified Customer Verified Customer

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One of the most pleasant service departments I have ever dealt with. Smooth, friendly, efficient process. Every single time. dealt with. Smooth, friendly, efficient process. Every single time. More

by heatherd1 Verified Customer Verified Customer

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