Vic Milcent

The worst experience I have ever had with one of the workers there, his name is Vic. I took my car, had no updates from him unless I asked. When I did get an update I was told my car could be picked up workers there, his name is Vic. I took my car, had no updates from him unless I asked. When I did get an update I was told my car could be picked up a week after I left it at 5pm. I went at 5.30pm and guess what, my car was not even ready for pick up. Management is non existent, do not expect to hear back from ANYONE let alone management EVER. Someone else ended up helping me out and that man seemed embarrassed of how I had been treated. When they finally advised my car was ready I went to go pick it up and they could not find the paperwork nor my keys. Very unprofessional working people and management is truly non existent. The people on the phone lines are not allowed to transfer calls so if you leave a VM do not expect to ever hear back from them. What a shame. Only one worker out of all of them I dealt with was worth my time. Very disappointing. Jorge Alpizar is the main reason I will be returning for ANY service at this location. He took over my case in a very correct and professional way and apologized for something he did not even have to. He’s the one to go to if you ever end up in this place! More

by Samantha Kaufer Verified Customer Verified Customer

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If you go there to buy a car ask for Mr. Vargas the Manager. He will get you the right deal. Vargas the Manager. He will get you the right deal. More

by dajidaliusa Verified Customer Verified Customer

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I put my car in for diagnostic and only after a week of car and calling every day with no answer I had to go in person for them to tell me where my car was only for them to tell me a diagnostic that wasn’t car and calling every day with no answer I had to go in person for them to tell me where my car was only for them to tell me a diagnostic that wasn’t true ( multiple other mechanics confirmed and fixed the actual problem). After all of that I am still stuck with a $250 bill with a wrong diagnostic. More

by Dan Verified Customer Verified Customer

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The men in service dept were great. Very accommodating and respectful I had an oil chg and they were very nice. Very accommodating and respectful I had an oil chg and they were very nice. More

by SEAHAWK215 Verified Customer Verified Customer

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excellent attention y rapida recomendados 100 todos alli te hacen sentir comodos organizados y piuntuales te hacen sentir comodos organizados y piuntuales More

by MILAGROS256 Verified Customer Verified Customer

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Found out from the "Call Center" that calls are not even taken by staff, so basically you're reaching an answering service. Went over a week after leaving messages several times, daily without a return call taken by staff, so basically you're reaching an answering service. Went over a week after leaving messages several times, daily without a return call, finally got my brother involved as he lives nearer and he visited on my behalf 4-5 times in a week period, so all told was "in the shop" for about 3 weeks. Was promised either a loaner or rental paid for by them and at the last minute was told that it was NOT approved. Heard A LOT of "sure" "no problem" "I personally promise you" all to NO avail. Then when there looked to be light at the end of the tunnel, the long awaited part was defective, no explanation just told it was defective. Finally had enough and had the still NOT working Jeep towed to another service center. The communication was all but non existent and when I was lucky enough to get info, it was at the end of the day. Pa Thetic, very unprofessional at best, and in my 50+ years the Worst dealer related experience I've Ever hand. AND we have purchased 5+ vehicles over the years, FROM THIS DEALER!!, We'll still buy Jeep but NOT at this dealership. Update: the paperwork we got back with the vehicle simply listed check engine light, and their response needs a fuel tank. The how and the why we're not included and those blanks were only filled in by again me going back to the dealer and asking a service advisor who managed to track down the tech that actually did the work. They were also scratching their head why none of this was included in what they called the story. Bear in mind we paid a fee for the diagnostic and labor still couldn't get that information from them to finally repair what they couldn't. Again ineptness and unprofessionalism along with the rest of the xxxx nearest 3 week headache just really put the proverbial icing on the cake. smh, xxx guys?, gyst. More

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Took my Jeep Liberty in for a recall, after multiple texts I finally got it back three days after I was quoted the return date.’the part was confirmed to be in-house the week before when I was first giv texts I finally got it back three days after I was quoted the return date.’the part was confirmed to be in-house the week before when I was first given an appointment! More

by dj.laber Verified Customer Verified Customer

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Customer service was great the young man at the counter was very awesome really appreciate it the service all around effort from everyone from the boss of service department to the technicians everyone was was very awesome really appreciate it the service all around effort from everyone from the boss of service department to the technicians everyone was great thank you More

by Kphin4life1 Verified Customer Verified Customer

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