I was provided with excellent courteous service.
Vaughn was very professional and pleasant. I appreciated the courtesy ride to work.
Vaughn was very professional and pleasant. I appreciated the courtesy ride to work.
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by susanbogusz
Service Price Transparency
Nov 11, 2024 -
Scott Honda of West Chester responded
How wonderful, Susan. We aim to make this impression at Scott Honda, so you can imagine we're celebrating your review.
Scott Honda’s service department has been responsive to
my complaint. They took the time to have a senior technician ride with me as I explained the issue. Part is on back order, actual repair has yet to b
my complaint. They took the time to have a senior technician ride with me as I explained the issue. Part is on back order, actual repair has yet to be done.
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by J.gifford232
Service Price Transparency
Jun 13, 2024 -
Scott Honda of West Chester responded
Responsiveness and customer care. That's an important part of this story. Thanks for sharing it with others, and we appreciate you.
I find Scott Honda to be a great dealership.
I’ve been using them for over 10 years, having leased several Accords and a CR-V from them, and purchasing my 2015 Accord and 2018 CR-V off of lease.
I’ve been using them for over 10 years, having leased several Accords and a CR-V from them, and purchasing my 2015 Accord and 2018 CR-V off of lease. I have always. Found them to be very friendly and easy to work with, both in the sales end and the service area. I continue to take my Hondas to Scott for service, even though I know that sometimes I can get it done at lower cost elsewhere, because I trust their work and thoroughness. I also own a Jeep purchased from a well known dealership in my region, but I do not take back to that dealership for service if I can help it. I do not have the same faith in that Jeep dealer service department that I have in Scott. I can highly recommend Scott Honda.
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by Mjs.Lps
Service Price Transparency
May 09, 2024 -
Scott Honda of West Chester responded
We put our hearts into customer care, and it's nice to know you felt it. We agree that little things make a big difference. Thanks for sharing your experience with others. We look forward to welcoming you back to Scott Honda for your next Honda service.
Service went well with a recall and possible other
problem. They kept me up to date and offered lots of other things could do while the car was there .
problem. They kept me up to date and offered lots of other things could do while the car was there .
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by ptorcutt
Service Price Transparency
Mar 03, 2024 -
Scott Honda of West Chester responded
Convenience and thoroughness are two of our many goals for great customer care. We can save you time, money, and a return trip by providing you with all maintenance options and preventative care while you are already here. But, above all, we want to give you personal attention as you make your decisions. We value your feedback. Thanks for your recommendation.
Service was done correctly.
Although I had to wait a longer time than expected. But to expected on a warranty job
Although I had to wait a longer time than expected. But to expected on a warranty job
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by km
Service Price Transparency
Jan 24, 2024 -
Scott Honda of West Chester responded
Top-notch customer care is our goal, KM. We want your visits to offer convenience. This is important feedback, and it matters. We're grateful you brought "service time" to our attention so we can talk about it with our Advisor team. We want to communicate an accurate time estimate right from the start. Yet, as you mentioned, some repair plans may go beyond our anticipated completion because we focus on quality workmanship. When that happens, it's our usual practice to alert you early on. We'll be coaching our team on this necessary courtesy now that we have received this review. We appreciate you for taking the time to write it.
Always a good experience.
Vaughn was Great.
Scott Honda, Great Dealership, Great People.
Thank You.
Vaughn was Great.
Scott Honda, Great Dealership, Great People.
Thank You.
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by justduckie63
Service Price Transparency
Dec 19, 2023 -
Scott Honda of West Chester responded
Thank you so much for taking the time to leave us a glowing 5-star review! We’re thrilled to hear you had a positive experience and look forward to serving you again.
Well done- my friend who dropped me off and came in with
me was totally impressed
Efficient friendly team feeling Clean and fresh
me was totally impressed
Efficient friendly team feeling Clean and fresh
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by eileen Mielcarek
Service Price Transparency
Dec 27, 2023 -
Scott Honda of West Chester responded
We’re thrilled to hear you were “impressed” with us! That’s so exciting to hear, Eileen. We appreciate you for sharing your stack of stars with us.
Couldn’t be happier with the service I received.
Kept me up to date on what I needed and it was done quickly.
Kept me up to date on what I needed and it was done quickly.
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by Kpm1001
Service Price Transparency
Dec 27, 2023 -
Scott Honda of West Chester responded
We’re thrilled to hear you “couldn’t be happier”! That is such a big compliment to our team, and we take it to heart. Thank you for sharing your kind words, and giving us all 5 of your stars!
I had Vaughn Reese today and he was excellent, He
explained all to me and what I had to do in the future.
explained all to me and what I had to do in the future.
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by jkouras
Service Price Transparency
Feb 03, 2023 -
Scott Honda of West Chester responded
We're glad to learn your service visit was a smooth-sailing success! Thanks for sharing all 5 stars with our team :)
I bought a new Honda CRV and took it to service center
for my first scheduled maintenance.. everyone was friendly and professional anf the entire process wasnefficient. I dropped my car off and Reece kept
for my first scheduled maintenance.. everyone was friendly and professional anf the entire process wasnefficient. I dropped my car off and Reece kept me up to date on progress. Price comparable to chain stores.
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by Lori
Service Price Transparency
Other Employees Tagged:
Bill Martin
Jan 26, 2023 -
Scott Honda of West Chester responded
Hi Lori, thank you for choosing Scott Honda! We're glad our friendly and professional team made your first service visit a smooth-sailing success :) We appreciate your feedback.
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