Vaughn Reese
Vaughn Reese at Scott Honda of West Chester

Vaughn Reese

Honda Service Advisor

Scott Honda of West Chester

706 Autopark Blvd
West Chester, PA 19382

4.9
52 Reviews
4.9

52 Reviews

Write a Review

52 Reviews of Vaughn Reese

June 12, 2024

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Employee Rating

Scott Honda’s service department has been responsive to my complaint. They took the time to have a senior technician ride with me as I explained the issue. Part is on back order, actual repair has yet to b More

by J.gifford232
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jun 13, 2024

Scott Honda of West Chester responded

Responsiveness and customer care. That's an important part of this story. Thanks for sharing it with others, and we appreciate you.

May 08, 2024

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Employee Rating

I find Scott Honda to be a great dealership. I’ve been using them for over 10 years, having leased several Accords and a CR-V from them, and purchasing my 2015 Accord and 2018 CR-V off of lease. More

by Mjs.Lps
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Jessica Mowbray , Carlos Nunez

May 09, 2024

Scott Honda of West Chester responded

We put our hearts into customer care, and it's nice to know you felt it. We agree that little things make a big difference. Thanks for sharing your experience with others. We look forward to welcoming you back to Scott Honda for your next Honda service.

January 31, 2024

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Service went well with a recall and possible other problem. They kept me up to date and offered lots of other things could do while the car was there . More

by ptorcutt
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Recommend Dealer
Yes
Mar 03, 2024

Scott Honda of West Chester responded

Convenience and thoroughness are two of our many goals for great customer care. We can save you time, money, and a return trip by providing you with all maintenance options and preventative care while you are already here. But, above all, we want to give you personal attention as you make your decisions. We value your feedback. Thanks for your recommendation.

January 17, 2024

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Service was done correctly. Although I had to wait a longer time than expected. But to expected on a warranty job More

by km
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Recommend Dealer
Yes

Other Employees Tagged: Wm. Mark Dennis, Chris Wisler, Elmore Smith, Nika Shaw, Marc Stewart , Crystal Sutherland, Anthony Tracey

Jan 24, 2024

Scott Honda of West Chester responded

Top-notch customer care is our goal, KM. We want your visits to offer convenience. This is important feedback, and it matters. We're grateful you brought "service time" to our attention so we can talk about it with our Advisor team. We want to communicate an accurate time estimate right from the start. Yet, as you mentioned, some repair plans may go beyond our anticipated completion because we focus on quality workmanship. When that happens, it's our usual practice to alert you early on. We'll be coaching our team on this necessary courtesy now that we have received this review. We appreciate you for taking the time to write it.

December 18, 2023

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Always a good experience. Vaughn was Great. Scott Honda, Great Dealership, Great People. Thank You. More

by justduckie63
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Recommend Dealer
Yes
Dec 19, 2023

Scott Honda of West Chester responded

Thank you so much for taking the time to leave us a glowing 5-star review! We’re thrilled to hear you had a positive experience and look forward to serving you again.

December 16, 2023

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Well done- my friend who dropped me off and came in with me was totally impressed Efficient friendly team feeling Clean and fresh More

by eileen Mielcarek
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Recommend Dealer
Yes
Dec 27, 2023

Scott Honda of West Chester responded

We’re thrilled to hear you were “impressed” with us! That’s so exciting to hear, Eileen. We appreciate you for sharing your stack of stars with us.

December 08, 2023

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Couldn’t be happier with the service I received. Kept me up to date on what I needed and it was done quickly. More

by Kpm1001
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Recommend Dealer
Yes
Dec 27, 2023

Scott Honda of West Chester responded

We’re thrilled to hear you “couldn’t be happier”! That is such a big compliment to our team, and we take it to heart. Thank you for sharing your kind words, and giving us all 5 of your stars!

February 01, 2023

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I had Vaughn Reese today and he was excellent, He explained all to me and what I had to do in the future. More

by jkouras
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Recommend Dealer
Yes
Feb 03, 2023

Scott Honda of West Chester responded

We're glad to learn your service visit was a smooth-sailing success! Thanks for sharing all 5 stars with our team :)

January 23, 2023

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I bought a new Honda CRV and took it to service center for my first scheduled maintenance.. everyone was friendly and professional anf the entire process wasnefficient. I dropped my car off and Reece kept More

by Lori
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Recommend Dealer
Yes

Other Employees Tagged: Bill Martin

Jan 26, 2023

Scott Honda of West Chester responded

Hi Lori, thank you for choosing Scott Honda! We're glad our friendly and professional team made your first service visit a smooth-sailing success :) We appreciate your feedback.

January 18, 2023

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Excellent service, very well organized and efficient. The staff is courteous and helpful. I bought my car at Scott Honda and I go out of my way to have it serviced there. More

by scanale
Service Price Transparency
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Recommend Dealer
Yes
Jan 20, 2023

Scott Honda of West Chester responded

From sales to service, we appreciate your continued trust! Thanks for choosing Scott Honda. It's always a pleasure to welcome you back as our guest :)

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