Vanessa Solis

Adrian was very helpful and got me the vehicle I wanted with all the right features! Vanessa took super cute pictures of me in the vehicle that I could share with friends and family. with all the right features! Vanessa took super cute pictures of me in the vehicle that I could share with friends and family. More

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Worst experience I have ever had with a dealership. Deception, lies hidden issues, told false information. Talked to the owner of the dealership after the transaction who said he would look into my com Deception, lies hidden issues, told false information. Talked to the owner of the dealership after the transaction who said he would look into my complaint. He was pleasant to talk to and said he would look into my concerns. I have not heard back from him yet. Dashboard warning light was on at time vehicle was turned over to buyer (after transaction was completed) was told by salesman (Christian) and second salesperson (Veronica) that the vehicle had been washed and moisture caused a false reading (2 weeks later and has not reset. The car play did not function and we were told by the sales person that it would work if a different type of cord (not available at time of transaction) was used. After several attempts it still does not work. Unauthorized items were added to the final written billing (that we had previously declined) in an obvious act of deception that we caught and was finally removed after bickering for over an hour. Due to the fact we were not financing this vehicle it took four additional days to take delivery after we were originally told it would take a couple of hours by the salesman (later after the money was wired the finance manager said it could take 4 or 5 days). Lies, subterfuge, concealment and various employees conspiring to deceive the buyer. More

by LARE50 Verified Customer Verified Customer

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This isn't our first time buying from Mazda of Elk Grove and it won't be the last! There is a reason why we keep coming back. The knowledge, service, and amazing staff make it a very enjoyable and pressure and it won't be the last! There is a reason why we keep coming back. The knowledge, service, and amazing staff make it a very enjoyable and pressure free buying experience. I wasn't planning to buy a new car this time (I actually brought a friend to look at cars!), but I immediately fell in love with the CX-50 Hybrid. Right away Shay and Vanessa brought out the car for me to test drive. I ended up buying it after receiving an amazing trade in for my 2018 CX-5. Throughout the process, Vanessa and Shay (the dream team) were very attentive, honest, fun and patiently answered all of our questions. They both went above and beyond to make sure I was comfortable with everything. Ovais from the finance Dept was also great, he was prepared and ready to go by the time we sat down with him to sign. The whole process really was fast and seamless and I couldn't be happier. More

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Wonderful from start to finish! Fabulous staff, especially Adrian and Vanessa in Sales! And Ovais in Finance! So happy we found your dealership and our beautiful new CX50 hybrid! Fabulous staff, especially Adrian and Vanessa in Sales! And Ovais in Finance! So happy we found your dealership and our beautiful new CX50 hybrid! More

by bettylandry Verified Customer Verified Customer

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Very good sales staff. Not pushy. Even the sales pitch for the extended warranty was low pressure and done well. So well presented we actually bought it Not pushy. Even the sales pitch for the extended warranty was low pressure and done well. So well presented we actually bought it More

by jeanesfamily Verified Customer Verified Customer

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Fast and none confrontational attitudes earned my business. I knew what I wanted and what I was willing to pay. In the end everyone was happy. I love my new car! business. I knew what I wanted and what I was willing to pay. In the end everyone was happy. I love my new car! More

by gracesvelasquez Verified Customer Verified Customer

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Very professional and helpful staff. Allowed me to test drive a couple of options so I could get exactly what I wanted. Had the color and options in stock that I was looking for. Offe Allowed me to test drive a couple of options so I could get exactly what I wanted. Had the color and options in stock that I was looking for. Offer was presented broken down in an easy to understand method. More

by michae2890 Verified Customer Verified Customer

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Duc and Vanessa were great to work with. At no point did either of them get pushy or create an experience that felt like I had to rush my decision. As someone in sales I know the tactics and At no point did either of them get pushy or create an experience that felt like I had to rush my decision. As someone in sales I know the tactics and can spot the proverbial squeeze pretty quickly. There was none of that. The numbers were clear, communicated plainly, and easy to compare against one another (considered two different models). Would defintely lease or buy through this dealership again. More

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Incredibly helpful, professional. Respectful and empathetic to our stressful timeline. Very quick to provide pictures video prior to our appointment. Extremely courteous, not pushy. M Respectful and empathetic to our stressful timeline. Very quick to provide pictures video prior to our appointment. Extremely courteous, not pushy. Most of all his prompt responses regarding the status of the vehicle were greatly appreciated. Excellent representation for your business. we didn’t end up purchasing a vehicle there, however that was not his fault. The car was purchased before we could return and make our decision. More

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I would like to thank David and all those that helped us at the dealership with the purchase of our new car. David was attentive and patient with us and made sure all our needs were met. He even went as far at the dealership with the purchase of our new car. David was attentive and patient with us and made sure all our needs were met. He even went as far as taking care of certain things in advance to save us time as well. Seriously couldn’t thank him enough. More

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