Vanessa Khan
Vanessa Khan at Mercedes-Benz of San Antonio
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Vanessa Khan

Sales Representative

Mercedes-Benz of San Antonio

9600 San Pedro Ave
San Antonio, TX 78216

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4.1
7 Reviews
4.1

7 Reviews

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7 Reviews of Vanessa Khan

August 21, 2024

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Employee Rating

I put in details of my truck. They send me an estimate of 19-21,000. I go to test drive car and then they say they will only give 13,000 for my truck. Where can you buy a diesel t More

by Jalapenohal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Aug 21, 2024

Mercedes-Benz of San Antonio responded

Hello Jalapenohal, I completely understand your frustration, and I’m genuinely sorry that the offer didn’t meet your expectations. We strive to be fair in our evaluations, considering the existing damage on your vehicle, as we would need to repair it before selling it on our lot. After carefully reassessing, the $15k offer is aligned with what we would typically pay at auction. That said, we would still be happy to honor our offer if you decide to move forward with it. Additionally, if you find a better offer elsewhere, we would love the opportunity to sell you one of our vehicles. Please don’t hesitate to reach out to me directly at cmartinez@mbofsa.com if you have any questions or would like to discuss further. Thank you for considering us, and I’m here to help in any way I can. Best Regards, Chris J. Martinez cmartinez@mbofsa.com

Aug 21, 2024

Jalapenohal responded

Now right there. You say you offered 15k when the salesperson only offered 13k. I looked at cars com. and my truck is valued over what I owe despite the 1 blemish. I appreciate your response but no thanks. I've already got a buyer today.

July 16, 2024

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Great experience w sales and finance folks. Service dept not so much. Inexperienced and courteous. More

by ncantu1
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 16, 2024

Mercedes-Benz of San Antonio responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Chris Martinez General Manager

July 07, 2024

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I had a great experience at Mercedes of San Antonio. I’d definitely recommend this dealership to anyone looking for a new or used car. The staff is extremely friendly and helpful! The finance department More

by hsoglesby5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 08, 2024

Mercedes-Benz of San Antonio responded

Thanks for your feedback on your recent visit to Mercedes-Benz of San Antonio. It's great to hear that Vanessa was able to assist you and that you had such a positive experience. Chris Martinez General Manager

June 24, 2024

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My experience at MB of SA was phenomenal. Vanessa Khan and her sales managers worked tirelessly to get me the best deal possible on the vehicle that I wanted. The finance team is top notch. More

by NCUDE2250
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 24, 2024

Mercedes-Benz of San Antonio responded

It's great to hear that Vanessa and our team were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz of San Antonio! Chris Martinez General Manager

May 29, 2024

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Employee Rating

Unfortunately service has been horrible due to lack of professionalism and urgency on the dealer part to fix the issues with the car we bought also keeping my vehicle for 6 weeks and nothing being done af More

by Glenda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 31, 2024

Mercedes-Benz of San Antonio responded

Glenda, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Chris Martinez General Manager

May 25, 2024

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As long as you get Corey for your service manager you will be in good shape. More

by DSIUNGERICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Martinez , Russell Frier

May 29, 2024

Mercedes-Benz of San Antonio responded

Thank you so much for your kind words for Corey, and for taking the time to leave us this wonderful feedback! Chris Martinez General Manager

May 12, 2024

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This was a very pleasant experience - Vanessa my sales lady was very knowledgeable about both vehicle and purchase options and was very attentive to all my needs. I couldn’t have asked for a better experi More

by patrick.e.chike
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Earl Tucker

May 12, 2024

Mercedes-Benz of San Antonio responded

Thank you so much for your kind words, Patrick, and for taking the time to leave us this wonderful feedback! Chris Martinez General Manager

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