Vanessa Gonzalez
Vanessa Gonzalez at The New Babylon Honda
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Vanessa Gonzalez

Service Advisor

The New Babylon Honda

650 Montauk Hwy
West Babylon, NY 11704

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4.8
87 Reviews

Languages Spoken

English English

Spanish Spanish

4.8

87 Reviews

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87 Reviews of Vanessa Gonzalez

April 14, 2025

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Employee Rating

Melanie went above and beyond. I was in twice within 48 hours after hitting potholes and suffering tire damage. She did everything possible to make the experience bearable. Got me More

by John
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Melanie Betancur

Apr 15, 2025

The New Babylon Honda responded

Hi John, Thank you so much for taking the time to leave such a thoughtful review. We’re so glad to hear that Melanie and Vanessa were able to support you during a stressful situation and make the experience as smooth as possible. Going above and beyond for our customers is what we strive for, and it's wonderful to know that their efforts made a difference. We truly appreciate your kind words and your continued trust in us. If you ever need anything in the future, we’re here for you!

April 10, 2025

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Vanessa and Melanie went above and beyond to take care of my car and me today. More

by John
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Melanie Betancur

Apr 15, 2025

The New Babylon Honda responded

Hi John, Thank you for the kind words! We’re so glad to hear that Vanessa and Melanie took great care of you and your vehicle. Going above and beyond for our customers is what we aim for every day, and it's always rewarding to see that reflected in your experience. We truly appreciate your support and look forward to assisting you again in the future! The New Babylon Honda Team

March 28, 2025

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i had a recall service and surprised te courtesy of taking me home and being picked up on time More

by FRANK901
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Recommend Dealer
Yes
Apr 07, 2025

The New Babylon Honda responded

Thank you for your great review, Frank! We're thrilled to hear that you had a positive experience with your recall service and that our team made sure you were well taken care of with the courtesy shuttle. We appreciate your feedback and look forward to serving you again!

March 22, 2025

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After we finished and I left with my car one of the girls tried to call me and left a message stating “ you just got serviced here we need you to urgently call us back “ I panicked when I saw it and called a More

by Mobriwaddell
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Recommend Dealer
No

Other Employees Tagged: Melanie Betancur

Mar 22, 2025

The New Babylon Honda responded

"Hi Mobriwaddell, Thank you for sharing your experience with us, and we apologize for the confusion and frustration you experienced. We completely understand how receiving an urgent message could cause unnecessary stress, and that was certainly not our intention. We will review this communication process to ensure it’s more clear moving forward. We are also sorry to hear that your experience with the initial service was less than pleasant. We pride ourselves on providing excellent customer service, and we’ll work with our team to address this feedback. On a positive note, we’re glad to hear that our mechanics provided great service. Your feedback is invaluable as we strive to improve every aspect of our business. If there's anything else you'd like to discuss or if you need further assistance, please feel free to reach out to us directly." This response acknowledges the concerns, shows empathy, and reassures the customer that their feedback is being taken seriously.

March 14, 2025

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I was Very please with experience this time. Keep up with the good job excelente More

by BRASILERIA
Service Price Transparency
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Recommend Dealer
Yes
Mar 15, 2025

The New Babylon Honda responded

Thank you so much for your kind words, Brasiléria! We're thrilled to hear that you had a great experience. We truly appreciate your feedback and will continue to work hard to maintain excellent service. Thanks again for choosing us, and we look forward to serving you in the future!

February 28, 2025

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Welcoming and comfortable experience. Spoke with agent quickly and was informed about what was going to be achieved More

by madibel1
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Recommend Dealer
Yes
Mar 15, 2025

The New Babylon Honda responded

Thank you for your positive feedback, madibel1! We're so glad to hear that you had a welcoming and comfortable experience. It's great that you were informed and felt taken care of throughout the process. We truly appreciate your review and look forward to serving you again!

February 23, 2025

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Great service as always! I have been a customer for many years. Bought my first Honda here in 1996. More

by jlosecco
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Recommend Dealer
Yes

February 22, 2025

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Nice clean waiting room the staff was very friendly the advisor Vanessa and Steve and the Robert the Mechanic great More

by Gadgetman
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Recommend Dealer
Yes

Other Employees Tagged: Steven Ferchak , Robert Sweeney

February 19, 2025

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My service manager Melanie and the service manager on my last visit Vanessa are both very knowledgeable, polite, and professional. I’m extremely happy with the work they performed on my car. More

by Frapster1
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Recommend Dealer
Yes

Other Employees Tagged: Melanie Betancur

February 17, 2025

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The best and professional service. Fully recommend. Gentle personnel and a good explanation of all the service and what else you need to do. More

by ramryd-mon7
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Recommend Dealer
Yes
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