Vanessa Gonzalez
Vanessa Gonzalez at The New Babylon Honda
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Vanessa Gonzalez

Service Advisor

The New Babylon Honda

650 Montauk Hwy
West Babylon, NY 11704

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4.8
86 Reviews

Languages Spoken

English English

Spanish Spanish

4.8

86 Reviews

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86 Reviews of Vanessa Gonzalez

April 10, 2025

Dealership Rating
Employee Rating

Vanessa and Melanie went above and beyond to take care of my car and me today. More

by John
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Melanie Betancur

March 28, 2025

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i had a recall service and surprised te courtesy of taking me home and being picked up on time More

by FRANK901
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Recommend Dealer
Yes
Apr 07, 2025

The New Babylon Honda responded

Thank you for your great review, Frank! We're thrilled to hear that you had a positive experience with your recall service and that our team made sure you were well taken care of with the courtesy shuttle. We appreciate your feedback and look forward to serving you again!

March 22, 2025

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After we finished and I left with my car one of the girls tried to call me and left a message stating “ you just got serviced here we need you to urgently call us back “ I panicked when I saw it and called a More

by Mobriwaddell
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Melanie Betancur

Mar 22, 2025

The New Babylon Honda responded

"Hi Mobriwaddell, Thank you for sharing your experience with us, and we apologize for the confusion and frustration you experienced. We completely understand how receiving an urgent message could cause unnecessary stress, and that was certainly not our intention. We will review this communication process to ensure it’s more clear moving forward. We are also sorry to hear that your experience with the initial service was less than pleasant. We pride ourselves on providing excellent customer service, and we’ll work with our team to address this feedback. On a positive note, we’re glad to hear that our m...

More

March 14, 2025

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I was Very please with experience this time. Keep up with the good job excelente More

by BRASILERIA
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Recommend Dealer
Yes
Mar 15, 2025

The New Babylon Honda responded

Thank you so much for your kind words, Brasiléria! We're thrilled to hear that you had a great experience. We truly appreciate your feedback and will continue to work hard to maintain excellent service. Thanks again for choosing us, and we look forward to serving you in the future!

February 28, 2025

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Welcoming and comfortable experience. Spoke with agent quickly and was informed about what was going to be achieved More

by madibel1
Service Price Transparency
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Recommend Dealer
Yes
Mar 15, 2025

The New Babylon Honda responded

Thank you for your positive feedback, madibel1! We're so glad to hear that you had a welcoming and comfortable experience. It's great that you were informed and felt taken care of throughout the process. We truly appreciate your review and look forward to serving you again!

February 23, 2025

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Great service as always! I have been a customer for many years. Bought my first Honda here in 1996. More

by jlosecco
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Recommend Dealer
Yes

February 22, 2025

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Nice clean waiting room the staff was very friendly the advisor Vanessa and Steve and the Robert the Mechanic great More

by Gadgetman
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Recommend Dealer
Yes

Other Employees Tagged: Steven Ferchak , Robert Sweeney

February 19, 2025

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My service manager Melanie and the service manager on my last visit Vanessa are both very knowledgeable, polite, and professional. I’m extremely happy with the work they performed on my car. More

by Frapster1
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Recommend Dealer
Yes

Other Employees Tagged: Melanie Betancur

February 17, 2025

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Employee Rating

The best and professional service. Fully recommend. Gentle personnel and a good explanation of all the service and what else you need to do. More

by ramryd-mon7
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Recommend Dealer
Yes

February 05, 2025

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Employee Rating

Assisted by Vanessa who is always knowledgeable, explains work being done and always customer focused! Amazing staff member! More

by SRGSMAIL
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Feb 08, 2025

The New Babylon Honda responded

Thank you for taking the time to share your experience! We’re so glad to hear that Vanessa provided you with such great service. Her knowledge, clear communication, and customer-focused approach are exactly what we strive for, and we're lucky to have her on our team! We’ll be sure to pass along your kind words to her. If you ever need anything else, feel free to reach out—she’s always here to help!

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