Valeria Ricoy

I normally don’t leave reviews, but I felt this one was necessary. My overall experience with the dealership itself was honestly disappointing. The process for out-of-state buyers is extremely time-consumi necessary. My overall experience with the dealership itself was honestly disappointing. The process for out-of-state buyers is extremely time-consuming, cumbersome, and definitely needs to be updated — it’s 2025, and having to send paperwork through the mail multiple times because the finance manager forgot to include certain documents is unacceptable. The whole process felt unorganized, and I didn’t feel valued as a customer at all. There were several times I had to follow up myself just to get updates that should have been handled proactively. When they received my paperwork, the finance manager said OK everything is done and ready. All I needed to do was add the vehicle to my insurance and I can have the people that was coming to pick the vehicle up to deliver to me to do so. I received a call about 40 minutes later stating that he had forgotten to send me some paperwork which ended up to be about six sheets and that I needed to push back the delivery which I wasn’t going to do because I already had to pay delivery out-of-pocket and I would’ve had to pay 300 extra dollars to reschedule the pick up that he told me I could arrange. I almost pulled The sale Francisco is the only reason I didn’t. There were also multiple situations where Francisco, my sales consultant, had to seek clarity from his manager Wich is absolutely Fine and appreciated if he didn’t know the information. I’m not sure of her name, but on several occasions while Francisco was speaking with me, she would speak loudly enough for me to hear and came across as very rude. For example, BMW confirmed that my vehicle was supposed to come with an iPad as part of its exclusive package. When I reached out about it, Francisco explained that the iPad was never received from the auction and that he was doing his best to get it handled without additional cost to me. The car was also supposed to include a Display Key, which we ended up paying for out of pocket. When I mentioned that the iPad was meant for rear-seat passengers to control certain vehicle functions — as part of the luxury experience — her response was dismissive, stating that “it’s not the only way to make things work.” Granted, that may be true however I went With that vehicle because of the functions, also the online price was about 30 grand and after everything I ended up with 44k plus the out-of-pocket for the iPad, the display key and the delivery cost. So having the right things on a vehicle that was so much is expected by any Customer. However, I want to make it absolutely clear that Francisco was the only bright spot in the entire process. He went above and beyond to make sure I understood everything, stayed patient through every delay, and treated me with genuine respect. Even responding to my text messages when he was out of the office and not working. His professionalism, honesty, and effort truly stood out, He even sent me a video of my vehicle being loaded onto the delivery truck before he left work that day that it was picked up — if it weren’t for him, I would have walked away For what I ended up paying for the BMW, I could have gotten a newer car that came with all of the features it was supposed to.. If you’re planning to buy from this dealership, I highly recommend asking for Francisco specifically. He deserves five stars, even if the dealership itself does not. More

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I had an amazing experience buying my new car at Hollywood Jeep! From start to finish, everything went smoothly and exceeded my expectations. A huge shoutout to Ruel Forbes, who made the entire pro Hollywood Jeep! From start to finish, everything went smoothly and exceeded my expectations. A huge shoutout to Ruel Forbes, who made the entire process enjoyable and stress-free. He was incredibly knowledgeable, patient, and truly listened to what I was looking for. He helped me find the perfect vehicle without any pressure, and his professionalism and friendly attitude made me feel completely at ease. I also want to thank Gonzalo Trujillo for making the financing process quick and easy. He explained everything clearly, helped me understand all my options, and got me a great deal that fit my budget. Everything was exceptional. More

by f.sanchezstanich Verified Customer Verified Customer

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This is the worst Dealer… i would never recommend any one to go there and get a car to go there and get a car More

by nanii0311 Verified Customer Verified Customer

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Federico was amazing. Very professional and yet friendly. I would definitely recommend him to anyone. Very professional and yet friendly. I would definitely recommend him to anyone. More

by lelene24 Verified Customer Verified Customer

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He is a good dealer he will give you the best deal a dealer like your company is good. dealer like your company is good. More

by allison.l.alexander03 Verified Customer Verified Customer

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Ruel is fantastic and very helpful, I would definitely continue to work with him. Rachael in Internet sales was also helpful and great. Nothing good to say about others. continue to work with him. Rachael in Internet sales was also helpful and great. Nothing good to say about others. More

by DAMONDANESI Verified Customer Verified Customer

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The service girl was very friendly, the service was terrible, they are not properly trained, they installed the seat belt and did not program it, without mentioning that I have been waiting for 2 month terrible, they are not properly trained, they installed the seat belt and did not program it, without mentioning that I have been waiting for 2 months. More

by Winston Verified Customer Verified Customer

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The experience was outstanding. My wife and I came in for a specific Jeep Rubicon 4xe that was available. Our salesman, Ruel Forbes, went out of his to help us get a great deal an My wife and I came in for a specific Jeep Rubicon 4xe that was available. Our salesman, Ruel Forbes, went out of his to help us get a great deal and to get extras we wanted for the Jeep. They also had the best selections of 4xe Jeeps to choose from. More

by nelsonep Verified Customer Verified Customer

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Gonzalo & Leslie were the biggest support in helping me find my dream car! Highly recommend and will return🙏🏻 find my dream car! Highly recommend and will return🙏🏻 More

by alexandra.galbavy Verified Customer Verified Customer

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Very nice dealer and I’m very pleased with the negotiation I got with Federico and Valeria. negotiation I got with Federico and Valeria. More

by fehernandez.sr Verified Customer Verified Customer

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