Val Valadez | Page 37

Airbag recall An airbag recall was the reason for the service. There is no way for a customer to know the quality of the service unless we watched them do the work. An airbag recall was the reason for the service. There is no way for a customer to know the quality of the service unless we watched them do the work. More

by DONMIETTE Verified Customer Verified Customer

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Confidence Maita was recommended to me by a friend when I purchased my used 4Runner in 2010. I’ve found them consistently thorough and honest. They’ve always d Maita was recommended to me by a friend when I purchased my used 4Runner in 2010. I’ve found them consistently thorough and honest. They’ve always done quality work (I don’t have to return with the same problem). My 4Runner has been extremely reliable, but Maita Service has been quick to diagnose accurately the few issues I’ve encountered. I’ve also found their staff of service advisers totally professional, courteous and helpful in making both wise AND economical decisions when determining if/when a repair or maitanance is necessary. Bob Picci is my favorite adviser, but you’ll have a great experience no matter who serves you. Terrific waiting area, rental cars if needed- love this place. More

by Dennis M Verified Customer Verified Customer

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17 years of exceptional service My first Toyota I owned for a period of 16 years and and a grand total of 350,000 miles. My current car was purchased in 1999 in the Bay Area, and I My first Toyota I owned for a period of 16 years and and a grand total of 350,000 miles. My current car was purchased in 1999 in the Bay Area, and I moved to Sacramento in 2000. I have not had this car serviced anywhere else, as I have been very pleased with the maintenance performed on my car; and with the great customer service. I work an early shift at work. Many times I have brought my car in the day before a service appointment, pick up a rental car (at a very inexpensive rate), and then receive a call at work the next day saying my car has been serviced and ready to be picked up. I More

by M.BOSCHERT9260@sbcglobal.net Verified Customer Verified Customer

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Maintenance and repair I would have given a 5 star however, the concern over the noise coming from my drivers window was not satisfactory. I have taken it back numerous time I would have given a 5 star however, the concern over the noise coming from my drivers window was not satisfactory. I have taken it back numerous times and still get the same response. I know it’s a Toyota brand issue but I would think that the service department would be better at attempting to solve the problem. We shall try again More

by TOBEGARDENING Verified Customer Verified Customer

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Not to thrilled The individual that I worked seemed defensive regarding our concerns with the vehicle Also the reasoning behind the problem with the vehicle seemed The individual that I worked seemed defensive regarding our concerns with the vehicle Also the reasoning behind the problem with the vehicle seemed contrived. Service reps should understand that people don’t just want stuff for free. Only what is owed them for what they payed for Also when it is time to by a new vehicle the public has many choices If you call a customer don’t just hang leaving a message is a good business practice More

by ARMANDO.ESPARZA Verified Customer Verified Customer

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Maita's employees As always the experience is personnal with the sales Fleet service. Customer service is always the finest quality from Maita. Having been a previous c As always the experience is personnal with the sales Fleet service. Customer service is always the finest quality from Maita. Having been a previous customer te appointments & contacts I've made are all extremely professional and a true asset to Maita. More

by rgtpat Verified Customer Verified Customer

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Excellent Expereince We had such a positive car buying experience! Wilber was incredibly helpful and responsive throughout the process. Besides any of that, he is just an We had such a positive car buying experience! Wilber was incredibly helpful and responsive throughout the process. Besides any of that, he is just an all around super nice person! Ryan went out of his way to help us with a deal that we all could agree upon. Ron was so helpful and professional. You can tell he has years of experience. And I also want to recognize Val. It is so nice knowing there is someone in service I can trust and who I know and respect. THANK YOU MAITA! More

by KIPPMORRILL Verified Customer Verified Customer

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Very good Friendly, helpful, patient Nice, courteous, decent, Knowledgeable, adept, adaptable, calm, reasonable, not impatient, complimentary, well groomed, th Friendly, helpful, patient Nice, courteous, decent, Knowledgeable, adept, adaptable, calm, reasonable, not impatient, complimentary, well groomed, thoughtful, efficient, not inefficient, pleasant, enjoyable for the most part, a little slow at times More

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STOP the customer service! Bad Brakes vs no service! I leased a vehicle from this place and for the first six weeks I took it back for the bad brakes and annoying squeak. Every time I took it in they sai I leased a vehicle from this place and for the first six weeks I took it back for the bad brakes and annoying squeak. Every time I took it in they said they took it for a test ride and could not duplicate the issue. After the fourth time they told me to bring it back when it was squeaking and they would have the shop foreman ride with me. Sooooo, I did and they said there was no one to ride with me at the time I brought it back (11am). The fifth time I took it back I had a service advisor ride with me while the brakes were squeaking and he documented the issue for the shop and they still did not fix the brakes because by the time they got to the vehicle the brakes had cooled off and they could not duplicate the issue. So one last time I took the car in to get the brakes fixed while squeaking and the shop foreman said the vehicle brakes met specifications and I could take it to a third party shop for an inspection. I took the car to Econo Lube on Arden and Fulton that day and the rear pads were worn down to the sensor. It took the great guys at Econo Lube ten minutes or less to figure out what the shop technicians and shop foreman at Maita Toyota could not figure out in six weeks. To top this off, I drive the car for one full day of work (Monday 5/23/16) in the bay area and the car breaks down on the bridge. The car would not move and lost power near Treasure Island. Once again I got off the bridge and called Maita Toyota. I spoke to the salesman and the shop foreman who was very concerned about the car only. The shop foreman was seemed more sad that the vehicle was abandoned on the bridge after asking me if I was with the vehicle still on the bridge. The vehicle gets towed off the bridge and is in a tow yard in Oakland, CA. I live in Sacramento so I need a ride home. It is Thursday and Maita Toyota still provides the same crappy half star customer service. I talked to the sales manager on Monday and he is trying to figure out if the leasing company or the company the car is leased for will pay for the tow and storage. This whole fiasco cost me a lot of loss wages being unable to drive the car with the known issue because it was leased for rideshare however the lease payment is still due. WHAT WOULD YOU DO? More

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Service Department From the year 2000 to current, I still take my car in for services. The employees are wonderful and outstanding! I wouldn't take my car any where else From the year 2000 to current, I still take my car in for services. The employees are wonderful and outstanding! I wouldn't take my car any where else. I had my share of off site Auto Services who will rip you off!!! I recommend Maita Toyota to all! Thanks to all at Maita Toyota!! :) More

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