Val Valadez | Page 38

Customer Service I have been a customer for over 20 years. Val is top notch. Knows his job. Keeps me updated. As long as there is someone like Val around I will be bac I have been a customer for over 20 years. Val is top notch. Knows his job. Keeps me updated. As long as there is someone like Val around I will be back. He is the best!!!!!!!! More

Report | Print

BEST DEALERSHIP SALES AND SERVICE EXPERIENCE I HAVE EVER HAD My wife and I purchased a slightly used 2008 Sienna XLE from GREG WONG It had been the Service Manager's vehicle for one year and had 10,000 miles on My wife and I purchased a slightly used 2008 Sienna XLE from GREG WONG It had been the Service Manager's vehicle for one year and had 10,000 miles on it. Greg was a NO pressure salesman. Our daughter and son-in-law had recently purchased a new Camry from Greg and highly recommended him. We were not disappointed. He listened carefully for what we were looking for and made us a GREAT deal on the purchase. We have always had it serviced at the dealership, something I generally avoided in the past due to sometimes unpleasant experiences. The services have always been done in reasonable time, and SEAN SMITH, who is usually my advisor, has saved me money by suggesting waiting for some things like tires a little longer. I did get another 5000 miles on them before purchasing new Michelins from the dealership. So when Sean advised me it was time to replace the brakes, I had no reason to doubt they really needed to be done. A few months back I took another son-in-law's TACOMA in for servicing. Sean was not there that day. Bob Sigston helped me. There was a miscommunication between the shop and Bob. I wound up waiting for five hours for an oil and filter change. When it was discovered that I was still waiting, Bob went to the shop to see what the problem was. The truck had been done and parked hours before, but somehow the advisor desk never got the word. Without my saying anything, Bob immediately comped the service for that day. WOW! They did find that the brakes were very thin, so I came back the next day to have them done. I have NO complaints. How could I? I recommend MAITA to anyone in the market for a car or Toyota service. More

Report | Print