Trisha Stone
Trisha Stone at Lithia Hyundai of Reno
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Trisha Stone

Service Advisor

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

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4.6
66 Reviews

Dealership Experience

1 yr, 11 mos

Industry Experience

1 yr, 11 mos

4.6

66 Reviews

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66 Reviews of Trisha Stone

November 24, 2024

Dealership Rating
Employee Rating

for some reason they didn’t get my car in the bay but Trisha made sure my car was taken in and taken care of immediately and I was out of there. More

by KUHLEMIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 25, 2024

Lithia Hyundai of Reno responded

Kuhlemier, we're glad to hear that Trisha was able to assist you promptly at Lithia Hyundai of Reno. Thank you for your patience and understanding!

November 22, 2024

Dealership Rating
Employee Rating

Trisha has been amazing. She is so good to me when I need my car worked on. I can’t tell you how much stress that takes off me when I have to have my car worked on. She make More

by Chrissy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 25, 2024

Lithia Hyundai of Reno responded

Chrissy, we're delighted to hear that Trisha has been such a great help at Lithia Hyundai of Reno! It's wonderful knowing she makes your car service experience stress-free. Thank you for sharing this with us!

November 21, 2024

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Employee Rating

Very good service! Very nice people! Price is great! Informed me of everything done with my car! The service department was great on everything! More

by CSMITHREGENCY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith, Robert Thomas

Nov 22, 2024

Lithia Hyundai of Reno responded

We're delighted to hear that you had a great experience with our service department at Lithia Hyundai of Reno! Thank you for your kind words and support. We look forward to serving you again in the future!

November 20, 2024

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Employee Rating

They do their job. I bought 4 cars from them. Two used and two new. That should say something. More

by JWOSBORN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 21, 2024

Lithia Hyundai of Reno responded

Thank you for your continued support. Should you need anything else, please let us know.

November 20, 2024

Dealership Rating
Employee Rating

We always appreciate the service we receive in service with Trisha, Mathew Reed in sales and the sales office team. Jake also helps with anything we need. More

by MREED1716
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 21, 2024

Lithia Hyundai of Reno responded

We're delighted to hear that Trisha, Mathew Reed, and Jake have consistently provided you with excellent service at Lithia Hyundai of Reno. Thank you for your continued support!

November 11, 2024

Dealership Rating
Employee Rating

Several sketchy documents were in my hands which I had questioned with the finance person, especially mileage, and my 4k down payment. Then on pickup, they decided it wasn't a new vehicle, and documents w More

by MICHELEBUSHNIK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Nov 14, 2024

Lithia Hyundai of Reno responded

I'm truly sorry to hear about your distressing experience, Michele. It sounds like there were several issues with the documentation and vehicle condition that should have been addressed more professionally. We take such matters seriously, and I would appreciate the opportunity to discuss this further with you directly so we can work towards a resolution. Please feel free to reach out at your convenience. Thank you, Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

November 10, 2024

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Employee Rating

Mat Reed is handsome and Ryan Ferris has amazing hair. Tony Mazzones laugh could be heard booming through the dealership. What a happy dude. More

by BRYAN.OGG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 12, 2024

Lithia Hyundai of Reno responded

We're delighted to hear that our team at Lithia Hyundai of Reno made such a positive impression! It's great knowing their personalities added to your experience. Thanks for sharing this fun feedback with us!

November 10, 2024

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Employee Rating

Appointment and times for oil change, inspection is terrible. Been trying to be loyal to Lithia, but why do business with dealer and inconvenience of drop off, ride to work ride back, 3 -4 hrs wait whe More

by HIYIYIYI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 14, 2024

Lithia Hyundai of Reno responded

I'm sorry to hear about the inconvenience you experienced with our service appointments. We strive for efficiency and it's clear we fell short in your case. Your feedback is important, and we're committed to improving our processes. If you'd like to discuss this further or have any other concerns, please feel free to reach out. Thank you, Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

November 05, 2024

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Employee Rating

Lithia always provide good customer service. 90% of the time they are knowledgeable and fair More

by AUBREYGURZI79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 06, 2024

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno! Stop by and see us again soon!

November 04, 2024

Dealership Rating
Employee Rating

Excellent service by all staff. Very attentive. On time and kind and helpful and will return. More

by Annalisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Devin Rogers , Matt

Nov 04, 2024

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno! We are happy to see that our team provided excellent assistance. Come see us again soon!

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