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Trey Starnes
Trey Starnes at Autohaus BMW
Refer Me

Trey Starnes

Service Advisor

Autohaus BMW

3015 S. Hanley Road
St. Louis, MO 63143

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4.7
30 Reviews

My name is Trey Starnes. I have been a service writer for a little over 2 years. I was an express technician for 6 years from 2015-2021. I am a true believer that bringing your beloved vehicle in for service is not a bad thing. It means you care and what your vehicle to last. I believe the same goes for service as a whole. With me, you will have confidence that I will provide you with accurate information and assist on giving your the best options for you to keep your vehicle running properly. You will find with me that you will be given kind, efficient, and great service. I love to get to know my customers and i cant wait to meet you and hear about your experience with me and our great service department

Dealership Experience

1 yr, 5 mos

Industry Experience

9 yrs, 7 mos

Specialties & Trainings

technician training

express service writer training

4.7

30 Reviews

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30 Reviews of Trey Starnes

December 18, 2024

Dealership Rating
Employee Rating

Everyone was great from checking in to video of service review to checking out. This is a great service center. More

by dwatson2054
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Clem, Chris Buie, Patti Kupfer, Todd Feuerhaken, Zinaida Bajramovic, Brittany Weiss

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Dec 19, 2024

Autohaus BMW responded

Thank you for the 5 - star review! We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again.

December 09, 2024

Dealership Rating
Employee Rating

Great service, very professional. Appreciate the video review of my needed repairs, it was very helpful in our decision making process. More

by LJacksonBMW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 10, 2024

Autohaus BMW responded

Thank you for the review! We appreciate you taking the time to let us know about your experience! If there's anything else we can help you with, please let us know.

November 27, 2024

Dealership Rating
Employee Rating

Love this dealership. Sales and service are both top notch and all of the employees I encounter yet are fantastic. Best BMW dealership in the St. Louis area! More

by BC28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Emerson, Todd Cherry, Steve Emerson, Todd Feuerhaken , Brad Mares

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Nov 27, 2024

Autohaus BMW responded

Thanks for the 5 - star review! We are glad to hear we provided you with top-notch service! We appreciate the feedback and would love to work with you again.

November 26, 2024

Dealership Rating
Employee Rating

I ordered a 2025 X4 from Brandy. The experience was excellent. Great communication and no high pressure up-selling. I would certainly recommend purchasing from Brandy & this dealersh More

by M. W. Hayden
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Todd Feuerhaken, Brandy Wise

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Nov 26, 2024

Autohaus BMW responded

Thank you for the great review! We are pleased to know about your positive experiences with us. We are grateful to have such a positive and prompt staff. Brandy is one of the best! Thank you for choosing Autohaus!

November 15, 2024

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Employee Rating

AUTOHAUS was quick to get my car in and evaluated. Thorough inspection & timely repairs and I was back in my BMW in no time! Service providers were thorough in communication. Would recommend More

by Stacieluter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 18, 2024

Autohaus BMW responded

Thank you, Stacie, for your wonderful review! It's always a pleasure to serve customers like you, and we're glad that you enjoyes our services.

November 15, 2024

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Nice people to deal with. They were concerned and considerate during my wait, checking in periodically. Enjoyable experience More

by micpace22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 18, 2024

Autohaus BMW responded

Thanks for the 5 - star review! If there is any other services we can provide for you or questions we can answer, please get in touch with us!

November 14, 2024

Dealership Rating
Employee Rating

I have been buying BMWs from Autohaus since the last century. The salespeople are all excellent and truly knowledgeable about their products. The service work is thorough and successful. This dealers More

by E. Green
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Todd Cherry, Steve Emerson, Nick Markovic, Myles Klaric , Do not know her name (very unhappy about this) but the lovely woman who answers the phone and welcomes people coming into the dealership is EXCELLENT! She is professional without being ‘unapproachable’, knowledgeable and helpful on the phone and in perso

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Nov 14, 2024

Autohaus BMW responded

Thanks for the review! We greatly appreciate your loyalty to us and thank you for sharing your experience with us! We look forward to working with you again!

October 10, 2024

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Employee Rating

3 days for a single tire is actually ridiculous. I would never recommend to anyone under the sun More

by Ihate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chris Clem, Chris Buie, Patti Kupfer, Todd Feuerhaken, Zinaida Bajramovic, Brittany Weiss

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Oct 28, 2024

Autohaus BMW responded

We are sorry for your inconvenience and do try to attend to emergencies in the order received. We are not sure what happened, but we are sorry.

September 05, 2024

Dealership Rating
Employee Rating

Great service experience, Trey was great to work with. Spelled everything out, no surprises or changes. More

by rammissavage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 05, 2024

Autohaus BMW responded

Thanks for the review! We appreciate you taking the time to let us know about your experience. If there's anything else we can help you with, please let us know.

June 27, 2024

Dealership Rating
Employee Rating

They got my iX up and running again promptly. Great communication and helpful in getting things coordinated to get my car back to me quickly. More

by glen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jun 27, 2024

Autohaus BMW responded

Dear Glen, thank you for your gracious words! We're delighted to hear you enjoyed our service. Providing exceptional experiences is top priority, and your feedback motivates us to keep exceeding expectations.

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