Trevor Williams

Trevor is always thorough in explaining what my car needs. I really trust him judgement. needs. I really trust him judgement. More

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I always service the vehicle at the dealership. They are professional and courteous and the work performed is always great. However, it took 1 hour and 44 minutes for an oil change which I think is They are professional and courteous and the work performed is always great. However, it took 1 hour and 44 minutes for an oil change which I think is a bit too long, even with a scheduled appointment. More

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Had great service from both the valet driver Natalie and great service from Trevor in the service department. Kept me updated on progress to my vehicle from start to finish. Would recommend to family and fr great service from Trevor in the service department. Kept me updated on progress to my vehicle from start to finish. Would recommend to family and friends. More

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Have always v done business with Webb ford,,,, had problems with there service department and with some young salesman.. called Fair Oaks and within 45 mins were in a new car,,,, Took my escape there problems with there service department and with some young salesman.. called Fair Oaks and within 45 mins were in a new car,,,, Took my escape there for service and am treated like a god,,, More

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They are always accommodating and helpful. This is my third car I have bought from this dealer. Employees are always great. This is my third car I have bought from this dealer. Employees are always great. More

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Service was great. Very welcoming and professional. Not many dealers can measure up to Fair Oaks Ford. Mark S. in service as well as the rest of the team, make you feel Very welcoming and professional. Not many dealers can measure up to Fair Oaks Ford. Mark S. in service as well as the rest of the team, make you feel welcome. No repair is made to be trivial. The professionalism is second to none. More

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The service department is always amazing they take great care of my vehicles definitely would recommend there service department care of my vehicles definitely would recommend there service department More

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The vehicle service that I received was awesome. I will be coming here again for all my vehicle needs. I will be coming here again for all my vehicle needs. More

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I love this dealership! Their service dept is knowledgeable, honest, friendly and efficient! They make everything easy. Their service dept is knowledgeable, honest, friendly and efficient! They make everything easy. More

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I took my Fusion to Fair Oaks Ford in Naperville for an oil change and was told that there was a brake hose recall, but that if they did that work, they might break a part that would take them five weeks t oil change and was told that there was a brake hose recall, but that if they did that work, they might break a part that would take them five weeks to get. So if I didn’t want to be without my car for five weeks, it was suggested that I skip this recall, which is what I did. A dealership that truly cared would have offered to get the part that might break and then call me to re-schedule, but that wasn’t an option for me. When I picked up my car, the service ticket stated that the recall had been done, which, I was informed, was not the case. Not wanting Ford’s records to incorrectly show a recall had been done, I asked them to correct the ticket. This led to a series of phone calls, three different stories about how to correct Ford’s records, and much of my time spent dealing with this matter--a process which is still ongoing for me. The bottom line of my experience with this dealership is that if you are looking for a service department that doesn’t care about you or your car, that will tell you a different story every time you talk with them, and that will treat you in a rude, unapologetic and indifferent manner, Fair Oaks Ford in Naperville is the service department for you. More

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