Trevor Burke

love this dealership! Felt like family. I will definitely be sending all of my friends and family there! Felt like family. I will definitely be sending all of my friends and family there! More

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So after the hurricanes, I needed a car because I lost one. I found a used Chrysler Pacifica at Lokey Volkswagen. Due to construction on the road in front of there building there was no place to real lost one. I found a used Chrysler Pacifica at Lokey Volkswagen. Due to construction on the road in front of there building there was no place to really test drive it except circle their parking lot. So I bought the car. First It Took 2 months to get my license plate. They actually had to give me a dealer plate. It took so long. My salesman screwed up, I had to go to a Chrysler dealer to get a Second key that my salesman Alessio promised. He said everything was set, it wasn’t I had to stand there and wait for lokey to send a purchase order over after the key was coded. It took several hours. I’m disabled and it was uncomfortable waiting. My air conditioner doesn’t seem to be working properly I made an appointment with my salesman, when I brought the car in and they said I was a walk-in and I was forced to wait half a day. My salesman, Alessio had also told me it was all set, it wasn’t. Next the service technician got snotty with me when he told me I was a walk-in. I told him that it was supposed to be set up from my salesman, Alessio, I had been six weeks waiting but he didn’t care. I’m still not sure the air-conditioning is working properly because it has not been very warm out and I have not been able to test it. The car was supposed to come with headphones and a remote for the entertainment center, but it didn’t when I told him about it. They said it was too bad. It didn’t come in with the car. Also, it is an eight passenger van, and the eighth seat was missing when I discovered that they again told me too bad I had asked Alessio for a copy of the original sticker, before purchasing so I could check what equipment that was supposed to be with it. This is easy to get from Carfax, but he didn’t give it to me. By the time I got a copy of it from the dealer, I realized those was items missing. It was too late according to them. When I went there, I had an advertise price that I found on Cars.com however they added about $4000 to that For dealer fee and prep fee. When I was getting ready to sign the paperwork, I found out they added over $100 to my payment signing me up for a CarShield or similar warranty that I did not ask for or want. My last visit was to finally get my license plate. They called me up and said it was ready so I went to get it and the girl doing it wasn’t there. I asked the Receptionist where person was and she responded she had to go someplace to get the license plate. So I said OK how long would it be and she was snotty and said it’ll be however, long it takes without giving me a timeframe. She was very condescending. I thought this would be good to buy this vehicle from a reputable dealer, but the dealer doesn’t seem to be as reputable as I thought would not go back. More

by carljacker Verified Customer Verified Customer

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Great service, streamlined process. Made purchase easy. Would buy from again . Plus free oil changes for life.. keeps you engaged with the dealership.. brilliant Made purchase easy. Would buy from again . Plus free oil changes for life.. keeps you engaged with the dealership.. brilliant More

by Boomer Verified Customer Verified Customer

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Lokey mechanics and salesman tried to sell my son & me new water pump and fluching for $1800 when other reputable repair shops said nothing wrong.with water pump new water pump and fluching for $1800 when other reputable repair shops said nothing wrong.with water pump More

by bradleymcelrath Verified Customer Verified Customer

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They knew I was coming had car and paperwork going! Loved the service! Would recommend to my friends Loved the service! Would recommend to my friends More

by rmpov Verified Customer Verified Customer

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Trevor was extremely helpful and very patient as we worked through the process of renewing my lease. worked through the process of renewing my lease. More

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Great experience. I would highly recommend Lokey Volkswagen. My daughter is very happy with her car! I would highly recommend Lokey Volkswagen. My daughter is very happy with her car! More

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Our sales rep Trever is young, but highly educated and knows a lot about vehicles he hustled to the overflow lot multiple times for us since I was undecided. He stayed late three hours past closing just t knows a lot about vehicles he hustled to the overflow lot multiple times for us since I was undecided. He stayed late three hours past closing just to get the deal done We highly recommend him definitely will refer him to all my friends and family. It was great working with him. More

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The Dealership was very friendly and out the right person in front of me. Trevor was very knowledgeable with every aspect of the Tiguan and Atlas. The two cars were just what we needed and he made sure we te in front of me. Trevor was very knowledgeable with every aspect of the Tiguan and Atlas. The two cars were just what we needed and he made sure we test drove and knew the ins and outs of the car. More

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I have bought two car through him, he is the sweetest and upmost amazing man I’ve met! And he always does right by me. He’s honest and upfront with everything when you sit down with him! upmost amazing man I’ve met! And he always does right by me. He’s honest and upfront with everything when you sit down with him! More

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