Travis Gaul | Page 9

On 04/24/2021 we purchased a 2017 GMC Sierra 2500 HD. On our test drive, the truck was billowing smoke from underneath the truck. We called our salesmen, Dave and Dylan. They told us to come back to the On our test drive, the truck was billowing smoke from underneath the truck. We called our salesmen, Dave and Dylan. They told us to come back to the dealership. They told us that it was likely the rhino liner that was sprayed on the undercarriage of the truck. Also, there was an "air filter" indicator that kept coming on. We went forward with the purchase, under the precepts on the "due bill" that the truck stop smoking and the air filter be resolved prior to us taking delivery. Upon delivery of the vehicle, the truck did stop smoking. However the air filter light came on again. We went back and they said they changed the air filter. However, in late November 2021, the truck started to seep smoke again, but not as much. We assumed that was from normal diesel burn-off. However, we had people stop us on the freeway twice in January 2022, and tell us that our truck was on fire. It wasn't on fire, but it was billowing smoke again. Upon trying to get in to see someone at McLoughlin Chevrolet to see us in service, they would not see us for two weeks. We reached back out to our sales reps, Dylan and Dave, as I could not get Travis, their service manager to return five messages that I left for him. I asked Dave and Dylan if our purchased service contract could be used anywhere. It could. We took it to Weston GMC, who notified us that the air filter was years old, cracked, and unbelievably over used. So, McLoughlin had merely reset the light indicator, not actually replaced the filter. Weston also made the discovery that the seam between the DOC (diesel oxidation catalyst) and DPF (diesel particulate filter) had been recently welded together, very poorly. That welding was likely done between the time we signed docs and the time that we took delivery when those issues were supposed to have been resolved, per our "Due Bill" at the time of purchase. Hence the smoke stopped for 7 months. Once their poor weld job started to fail, the smoke started billowing out that hole again. It is Weston's opinion that McLoughlin Chevrolet put that weld there so that we would take delivery of the truck. Upon their discoveries, we sought reimbursement for repairs via the sales manager, Fred Farley and Service Director, Travis Gaul. They refused to participate in any reimbursement. They also refused to provide me any contact details for the General Manager or Owners of McLoughlin Chevrolet. We have filed formal complaints and lawsuits with Multnomah County Court, Better Business Bureau, Department of Justice, Corporate Headquarters of GMC and Chevrolet. Buyer Beware. We've had our truck less than a year, and it's had over $8,000.00 of repairs done on it. More

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Great people great service team lead by a great service manager. Friendly and had my vehicle back early manager. Friendly and had my vehicle back early More

by CHARTMAN1 Verified Customer Verified Customer

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I received excellent service on the battery recall replacement for my 2019 Chevy Bolt EV. replacement for my 2019 Chevy Bolt EV. More

by User-5542e946b1 Verified Customer Verified Customer

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Garbage customer service! Garbage, and also very unsafe. Bought a truck and 7 days later, it broke. Day 15 at the dealership the service advisor lied about the truck having a full diagnosis after we exp Bought a truck and 7 days later, it broke. Day 15 at the dealership the service advisor lied about the truck having a full diagnosis after we expressed safety concerns. She also lied to the GM rep on our before saying again the truck has had a full diagnosis. All lies! They only replaced what they wanted. Then before my husband took the truck back he drove it 2 mules down the road and the check engine light came on. Service manger cleared the code after saying he couldn't find anything wrong and it should be fine. They DO NOT CARE ABOUT YOUR SAFETY. Hey GM, mcloughlin Chevrolet is selling trucks that go bad, and are under warranty and they don't give a rip. DO NOT BUY FROM THIS DEALERSHIP. More

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Although everybody was nice, They were not ready for my appointment again. It was second try, and they didn’t have the part, despite telling me that they would, and instead of having my car for three hour appointment again. It was second try, and they didn’t have the part, despite telling me that they would, and instead of having my car for three hours they kept it three days. More

by noordijkp Verified Customer Verified Customer

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Everyone was great as always. They got me right in and had my maintenance complete sooner than expected. I will continue to use the service department, and my whole family will keep buying all our cars th had my maintenance complete sooner than expected. I will continue to use the service department, and my whole family will keep buying all our cars there! More

by EAZYLIVIN2008 Verified Customer Verified Customer

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I took my car there five times they could not figure it out I end up trading the vehicle my impala was more problems than I needed nobody could ever figure out the noise in my vehicle out I end up trading the vehicle my impala was more problems than I needed nobody could ever figure out the noise in my vehicle More

by TAYLOR7501 Verified Customer Verified Customer

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I was treated very well. I'm a traveler working at a hospital in Oregon, so I feel it is important to find people that can help you out when I'm so far from home. My dealership back home in Texas usual hospital in Oregon, so I feel it is important to find people that can help you out when I'm so far from home. My dealership back home in Texas usually gives me discounts on my service work, but I'm happy to get my car taken care of so quickly. More

by nmackey1959 Verified Customer Verified Customer

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Great staff, super friendly, good quality work. I had an overwhelmingly positive experience here. They were insightful and knowledgeable about my 2018 silverado, and I would reccomend getting work done here overwhelmingly positive experience here. They were insightful and knowledgeable about my 2018 silverado, and I would reccomend getting work done here. More

by tootallportland Verified Customer Verified Customer

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everyone was very friendly, quick and efficient. It was such a great and easy experience. all I did was go in for a recall but it was a seemless process. such a great and easy experience. all I did was go in for a recall but it was a seemless process. More

by creativeincmg Verified Customer Verified Customer

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