Travis Ewen
Travis Ewen at Herb Chambers BMW of Sudbury
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Travis Ewen

Service Advisor

Herb Chambers BMW of Sudbury

128 Boston Post Rd
Sudbury, MA 01776

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4.3
57 Reviews
4.3

57 Reviews

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57 Reviews of Travis Ewen

February 16, 2025

Dealership Rating
Employee Rating

Dealership advisor (Travis) and techs are top-notch professionals and very service oriented. Very pleased with the service that I have come to expect. I highly recommend Sudbury BMW. More

by Steve C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 17, 2025

Herb Chambers BMW of Sudbury responded

Steve, we're delighted to hear that Travis and our team at Herb Chambers BMW of Sudbury provided you with the top-notch service you expect. Thank you for recommending us!

February 08, 2025

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Employee Rating

Excellent customer service from the Advisor “Travis Ewen” of BMW Sudbury.. He was very helpful in providing guidance through the servicing More

by Vijay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 10, 2025

Herb Chambers BMW of Sudbury responded

Hi Vijay! We're delighted to hear that Travis provided excellent guidance during your visit to Herb Chambers BMW of Sudbury. Thank you for sharing your experience with us!

January 20, 2025

Dealership Rating
Employee Rating

Travis understood my issue and was very detailed and knowledgeable when helping me understand my options with my concerns. Service was scheduled and completed as promised. More

by gmpiantedosi
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Jan 20, 2025

Herb Chambers BMW of Sudbury responded

We're delighted to hear that Travis provided detailed and knowledgeable assistance at Herb Chambers BMW of Sudbury. Thank you for sharing your positive experience, and we're glad everything was completed as promised! Safe travels!

January 18, 2025

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Employee Rating

took 3 hours for a scheduled oil change. No updates at all. I also asked for a repair and was given the wrong parts. Very careless. Not responding on my texts. More

by Spap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 21, 2025

Herb Chambers BMW of Sudbury responded

We strive for efficient service, so it's disappointing that we fell short this time. Please reach out directly so we can address these issues and make things right for you. Thank you, Sean King - General Manager - sking@herbchambers.com

December 31, 2024

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Employee Rating

Does good work but always feel like I’ve been squeezed for extra $. Advisor was heavy handed and uncompromising with me even though I service five cars exclusively at their dealership. More

by JEFF.WEISBERG44
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Nick Sullivan, Yordanys Perez , Laura

Jan 02, 2025

Herb Chambers BMW of Sudbury responded

Jeff, thank you for the review. We appreciate the feedback and will certainly keep it in mind as we work to continually improve the service we provide to our valued customers. If you have any additional questions or concerns about your recent visit, please feel free to contact me directly. Thanks again, Sean King - General Manager - sking@herbchambers.com

December 26, 2024

Dealership Rating
Employee Rating

Travis at BMW of Sudbury continues to be a great service advisor to work with when my car goes in for its service appointments. He answers all of my questions and makes sure I fully understand what is going More

by Newenglandcar24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 27, 2024

Herb Chambers BMW of Sudbury responded

Thank you for sharing your experience with Travis and the team at Herb Chambers BMW of Sudbury! We're delighted to hear that you're consistently pleased with the service and care provided. We look forward to continuing to assist you in keeping your car in top shape!

December 09, 2024

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Employee Rating

Great service! Always done in an efficient and timely manner. Employees very pleasant and excellent communicators. Highly recommend! More

by JenR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 10, 2024

Herb Chambers BMW of Sudbury responded

Jen, thank you for recommending Herb Chambers BMW of Sudbury! We're delighted to hear that our team always provides efficient service and excellent communication. We appreciate your support!

December 01, 2024

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Employee Rating

Any issue or any problem I’ve had with my vehicles, Travis has always not only fixed the issues, he has gone above and beyond to ensure I’m 100% satisfied. More

by YK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 02, 2024

Herb Chambers BMW of Sudbury responded

YK, we're delighted to hear that Travis has consistently gone above and beyond for you at Herb Chambers BMW of Sudbury. Your satisfaction is our top priority, and we appreciate your kind words!

November 23, 2024

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Employee Rating

I received a return email saying that someone would contact me about the issue. That was 2 weeks ago and I haven't heard anything. More

by reynbil
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Ray Hovsepian, Joshua Kem

Nov 25, 2024

Herb Chambers BMW of Sudbury responded

Thank you for reaching out. I'm disappointed to hear about the lack of communication from our team and will make sure this feedback gets addressed internally. If you'd still like our assistance, please feel free to contact me directly at your earliest convenience. Respectfully, Sean King - General Manager - sking@herbchambers.com

November 16, 2024

Dealership Rating
Employee Rating

I cannot believe that they charged me $800 for simply a battery replacement on a 328i More

by rl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 18, 2024

Herb Chambers BMW of Sudbury responded

Thank you for letting us know about your disappointing experience. Your feedback will help us provide better service in the future. If you would like to discuss anything further, I've listed my contact information here. Sean King - General Manager - sking@herbchambers.com

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