Travis Ewen | Page 7

Travis was super helpful and knowledgeable. I came in without an appointment and he was able to diagnosis the issue and secure me a loaner very quickly. Elmin was also very helpful in the proce I came in without an appointment and he was able to diagnosis the issue and secure me a loaner very quickly. Elmin was also very helpful in the process. Thank you BMW of Sudbury. More

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I have a great experience every time I have my BMW X3 serviced at Herb Chambers BMW of Sudbury. They are first rate. serviced at Herb Chambers BMW of Sudbury. They are first rate. More

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From entering to the dealership and to the pick up my vehicle to process was what I expected vehicle to process was what I expected More

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Travis was very good - personable and well-spoken. Kept me informed of the repair requirements and status. Finished up the work on time as Travis estimated. Kept me informed of the repair requirements and status. Finished up the work on time as Travis estimated. More

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Excellent service (as always), love the technical video it is very informative! great quality, notifications, on time as expected and very friendly advice! see you next time! it is very informative! great quality, notifications, on time as expected and very friendly advice! see you next time! More

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Excellent service communication. Travis responded promptly to queries. Loaner car was relatively new and helpful to have. Travis responded promptly to queries. Loaner car was relatively new and helpful to have. More

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I found the staff at Herb Chambers all very pleasant, accommodating, responsive, efficient, timely, excellent. accommodating, responsive, efficient, timely, excellent. More

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Service experience lacked attention to customer experience and attitude was not helpful. Had oil change, brake fluid and rear brake pads replaced but the delays and challenges with payments/website experience and attitude was not helpful. Had oil change, brake fluid and rear brake pads replaced but the delays and challenges with payments/website discounts was lacking. Overall would not repeat More

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Travis assigned for Service at 7am, Travis no shows and they don’t know how to assign someone else. I had to ask twice for someone to check me in simple oil change. Said shuttle service is Lyft, said 9 m they don’t know how to assign someone else. I had to ask twice for someone to check me in simple oil change. Said shuttle service is Lyft, said 9 minutes and 18 minutes later car shows, net 40 min to drop off a car no sense of urgency to get customers checked in. Pickup and no Travis to say sorry for being late, get check out go outside and we will bring your car around. Have to ask twice aid they guy coming after 10 min they go in and ask for keys as I can see my car in garage and drive it out myself. Nice older lady is only one seemed concerned they left me hanging and Travis sends me this survey. Service I hope was done, customer service was a 1 out of 5. More

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Professional and friendly staff. Clean and comfortable waiting area, reasonable price and charges. Highly recommended. Clean and comfortable waiting area, reasonable price and charges. Highly recommended. More

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