Travis Ewen

I cannot believe that they charged me $800 for simply a battery replacement on a 328i battery replacement on a 328i More

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All went well on an airbag recall inspection, which determined that no change was required on my 2010 328, with help from Travis. determined that no change was required on my 2010 328, with help from Travis. More

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Service was excellent and the advisor was professional In and out quick did not have long wait time and out quick did not have long wait time More

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I worked with service advisor Travis Ewen when my car went in for a recent service appointment. He did a great job assisting me by reviewing in a non-hurried manner everything noted about my car after it went in for a recent service appointment. He did a great job assisting me by reviewing in a non-hurried manner everything noted about my car after it was looked over by a technician during its service appointment; he made sure I understand what was recommended for the car as a result of what was noted during its service appointment. More

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Client here for years. Our service advisor, Travis, is outstanding! Henry is who you want for sales Our service advisor, Travis, is outstanding! Henry is who you want for sales More

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Organized dealer. Service was done as requested and dealer adhered to customer’s time constraints. Service was done as requested and dealer adhered to customer’s time constraints. More

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Consistent Excellent service! Staff is super friendly, efficient & knowledgeable. I love the fact that now coffee & snacks are at hand! Staff is super friendly, efficient & knowledgeable. I love the fact that now coffee & snacks are at hand! More

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I literally drove by the Peabody location to come here where we have purchased 2 cars. Waited too long for this service (4+ hours). It was a simple service appt and state inspection . I booked weeks ahead where we have purchased 2 cars. Waited too long for this service (4+ hours). It was a simple service appt and state inspection . I booked weeks ahead they knew I had too wait. Was told I couldn’t borrow a car because they don’t offer anymore. Got here and inspection machine was down. I wish someone had told me. I started complaining how long it was taking and told I could skip the free washing to save time. Really? That was your solution! Poor handling. More

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Herb Chanbers BMW of Sudbury consistently provides Excellent and efficient service! Great communication of work done. Excellent and efficient service! Great communication of work done. More

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I recently had a terrible experience at BMW of Sudbury, and I feel compelled to share my frustration. Here’s what happened: Appointment Mix-Up: I made an appointment and dropped off my car as requested. and I feel compelled to share my frustration. Here’s what happened: Appointment Mix-Up: I made an appointment and dropped off my car as requested. Upon checking in, they couldn't find my record or appointment. After spending a long time sorting it out, they discovered their booking system had mistakenly assigned my car to another customer’s name, email, and phone number. This mix-up caused unnecessary delays as they had to correct the error before checking in my car. Lack of Communication: On Friday morning, I dropped off my car and was informed by the tech advisor, Travis, that I might not get my car back that day due to their busy schedule and that no loaner cars were available. He promised to update me by the end of the day. However, I received no communication on Friday, Saturday, or even Monday. By Monday afternoon, I had to call the dealership myself. When I finally got through, Travis told me the car would be ready by Tuesday and promised another update by the end of that day. Again, no update was provided. Poor Follow-Up: On Tuesday, I repeatedly called for updates but only reached voicemail with no response. By Wednesday, I had to use my wife’s phone to call the dealership’s main number to finally speak to someone. I was informed that my advisor had the day off on Tuesday and that Travis would call me on Wednesday morning. Instead of a call, I received a text message confirming I could pick up my car before 7 PM. Inconvenient Pick-Up: When I arrived at 5:55 PM, the service lobby was empty. I had to go to the sales lobby, where the staff couldn't immediately find my advisor. After a long wait, the service lobbyist finally showed up and checked out my car. The customer service at BMW of Sudbury has significantly declined. The dealership used to provide excellent customer experiences, but my recent visit was marked by disorganization and poor communication. I will never return to this dealership and advise others to stay away. More

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