Travis Bergeson | Page 7

Very Kind and approachable rep. I had concerns and questions were all answered, and I walked away with a better understanding of what I needed to do. Service was accommodating and e I had concerns and questions were all answered, and I walked away with a better understanding of what I needed to do. Service was accommodating and efficient. Thank you all. Bc More

by Tkraychir Verified Customer Verified Customer

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Emily is very professional in the lane and is always very helpful and courteous. Ian is my service advisor and he is 100% professional, always gets it right and always right on time.. I appreciate his excell helpful and courteous. Ian is my service advisor and he is 100% professional, always gets it right and always right on time.. I appreciate his excellent advice on vehicle maintenance, and we trust all of our cars to him More

by BARTKIW Verified Customer Verified Customer

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I had a terrible experience with Ian Davis who was my service advisor for my hybrid Prius V 90,000 mile service on 12/30/2024. From the git-go when I was left standing alone for 10-15 minutes waiting for service advisor for my hybrid Prius V 90,000 mile service on 12/30/2024. From the git-go when I was left standing alone for 10-15 minutes waiting for service while Ian was talking on the telephone and then walking toward me without introducing himself and shouting “you’re here for a 90,000 mile service?” And not saying something like sorry to keep you waiting for my 10 to 15 minute wait on the pavement with my door car open, to his not initiating promised updates with me on the progress of my car after it had been there for a few hours, to not answering my questions and saying minimally insufficient replies to my questions in our text messages back-and-forth, to his stating that certain work would be done which he said later would not be done, to falsely stating that my car had a PCV valve replaced, I had a horrible experience trying to find out what was involved in the 90,000 mile service for my car. Ann’s colleague, Brock also falsely said I had the PCV valve replaced. This is according to.Travis Burguson (spelling?) who told me when I complained to him that both men falsely told me that the PCV valve was replaced when it no longer needs to be replaced. Jan Davis is in need of customer service training. He did not to make me feel like a welcome customer. His responses were inadequate and refused to explain why I was being charged $995 when the hybrid total price for 60,000 mile service which is almost identical to the 90,000 mile service is $530 with a coolant system service added for $240 extra. More

by DAVIDEPERRET Verified Customer Verified Customer

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From driving in to driving out everything went smoothly and professionally. Everything was explained, all questions answered and very timely service. and professionally. Everything was explained, all questions answered and very timely service. More

by SUSANKOBLISKA Verified Customer Verified Customer

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Wonderful! Met our needs of fixing a flat tire in an emergency situation. Tire repaired and we were on the road within an hour (And a great coffee shop right ac Met our needs of fixing a flat tire in an emergency situation. Tire repaired and we were on the road within an hour (And a great coffee shop right across the street.) More

by Mlbang Verified Customer Verified Customer

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Great customer service and the video explanation of the work performed is a unique plus! work performed is a unique plus! More

by CJ Verified Customer Verified Customer

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Nice atention,, they check all points on my corolla, and recomended change the batery, the rest room it was good. recomended change the batery, the rest room it was good. More

by peraza.eduardo Verified Customer Verified Customer

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They were very professional and courteous and greet you with a smile when entering the service bay. When explaining the problem or situation, you can tell that they were as interested in getting to solutio with a smile when entering the service bay. When explaining the problem or situation, you can tell that they were as interested in getting to solution as you were. It is nice to see people that value their jobs and want to see a good outcome. Thank you for the help! More

by clenchhit Verified Customer Verified Customer

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They were very competent and understanding when it came to getting my vehicle checked out for a problem that was occurring. From the first step in to the last step out, my supervisor and their team showed to getting my vehicle checked out for a problem that was occurring. From the first step in to the last step out, my supervisor and their team showed empathy and kindness, ensuring me that my vehicle and I were going to be taken care of. The whole workforce must have good management in the way they show enthusiasm and pride in helping out their customers. More

by clenchhit Verified Customer Verified Customer

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Very nice waiting area, nice place to wait while havinlg service done. The staff is very friendly and informative. I wouldn't take my 4Runner anywhere else. I would DEFINITELY buy my next 4Runner from here! service done. The staff is very friendly and informative. I wouldn't take my 4Runner anywhere else. I would DEFINITELY buy my next 4Runner from here! More

by LGBWHEELER Verified Customer Verified Customer

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