Trae Harris

After initial negative response, when we got to Terry we’re treated like Royalty. Thank you. we’re treated like Royalty. Thank you. More

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Delivered car to my house and reviewed everything including set my garage opener and car was very clean including set my garage opener and car was very clean More

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This is my third purchase of an RX 350. Service and working with everyone there has always been top notch. Service and working with everyone there has always been top notch. More

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Matt was wonderful to deal with, very friendly and attentive. He addressed all of my concerns and communicated very well with not only myself but with my family as well. Purchasing a vehicle is not on attentive. He addressed all of my concerns and communicated very well with not only myself but with my family as well. Purchasing a vehicle is not one of my favorite things but Matt made it very simple. He is courteous, attentive and professional. I have recommended him to others and hope you have the chance to work with him as well. He makes the Lexus experience even more special! More

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Terry Ramey and the entire Lexus family were exceptional! Very first time I ever bought a vehicle where the entire staff welcomed me to see my new car, it was covered and unveiled in front of me and my wife Very first time I ever bought a vehicle where the entire staff welcomed me to see my new car, it was covered and unveiled in front of me and my wife, it was an unbelievable experience. Delivery specialist Trae Harris walked us through everything we needed to know about the vehicle and has a great personality and patience. Business manager Sarah Klien got us through all of the paperwork and explained all the warranties very well. It was just a great car buying experience for my wife and me. I would recommend Metro Lexus to anyone looking for a vehicle!!! More

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Metro Lexus service and customer service is second to none! Colin made the process extremely seamless for me. Trae was very knowledgeable and was able explain everything about the car in detail. I would none! Colin made the process extremely seamless for me. Trae was very knowledgeable and was able explain everything about the car in detail. I would recommend Metro Lexus to anyone. More

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Great experience looking to replace my beloved LS. Abed was so helpful in handling this turnover. Ryan & Trae also had a hand in helping out. 2024 RX is superb. Abed was so helpful in handling this turnover. Ryan & Trae also had a hand in helping out. 2024 RX is superb. More

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Well, I cannot say enough good things about my experience a Metro Lexus in Brook Park. From the email communication once I reached via their website for more information the car I was interested in until the a Metro Lexus in Brook Park. From the email communication once I reached via their website for more information the car I was interested in until the meeting in person with my Lexus Representative Allison. I have to admit when I first got the email response, I thought it was just an automated response it was a pleasure to know that Allison really existed. She was so amazing. I am very selective and like all the details before making any major purchase. Buying a Lexus was definitely on my major purchase list. This was my dream car, and it became a reality. Allison showed me the car that I was interested in along with three other options. This made me feel I was making an informed decision. Then the day of purchase yes, I waited a few days before making the purchase. Allison still treated me like I was a valuable person. The service was exceptional then the sendoff after all the paperwork was completed almost had me in tears. Allison and the team were so patient with me as I recorded and took pictures every step of the way. Yes, I took a lot of random photos and video as this was a prayer that was answered. Great Job Allison and the Metro Lexus team that care for me. I have to take one last minute to mention Sarah Klien you completed my paperwork and reviewed every item that was available to me in such a way that I added more essential features. For example, the replacement key insurance. This was a great piece of mind to have. Trae Harris also did a great job explaining all the functions of car and made sure I knew if I had any other questions he was there. Clay greeted me and my family with nothing but smiles while I waited. He frequently checked in on us while we waited for Allison and Sarah. Clay also gave me frequent updates in the 15mins that I waited. This team is exceptional. I would not have changed a thing. More

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We had a great experience throughout the car buying process. I would recommend to others. process. I would recommend to others. More

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Best dealership we have ever dealt with when buying a car every one was so nice every one was so nice More

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