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Tracy Troll

Overview Reviews (8) Inventory (605)

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Tracy Troll

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Tracy Troll

Parts Advisor

Robert Brogden Buick GMC

1500 E Santa Fe St
Olathe, KS 66061

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5.0

8 Reviews

Overview Reviews (8) Inventory (605)

5.0

8 Reviews

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8 Reviews of Tracy Troll

November 21, 2024

Dealership Rating

Employee Rating

Jake was excellent In handling the sale. He was on direct made negotiating easy. Turns out I had bought a truck from him 15 years ago and had no problems. He was on direct made negotiating easy. Turns out I had bought a truck from him 15 years ago and had no problems. More

by RICKTHELANDLORD

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jake Blackman, Jim Self

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Nov 21, 2024 -

Robert Brogden Buick GMC responded

Thank you, Rick, for your fantastic review! We’re thrilled to hear that you had an excellent experience with us at Robert Brogden Buick GMC. It’s always great to reconnect with satisfied customers from the past, and we’re glad to know you appreciate Jake’s straightforward approach to negotiating. We look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

November 06, 2024

Dealership Rating

Employee Rating

Great service department with great staff! I would recommend anyone to get their GM vehicles serviced at Brogden! I would recommend anyone to get their GM vehicles serviced at Brogden! More

by Yong Kim

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jim Self, Brian Everhart, Brian Land, Jenah Huff, Scott Phegley, Todd Kelly

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Nov 07, 2024 -

Robert Brogden Buick GMC responded

Thank you so much for your kind words! We truly appreciate you recommending Robert Brogden Buick GMC for GM vehicle service. Our team strives to provide excellent service, and it’s great to hear that you had a positive experience. We look forward to seeing you again for your future service needs! Sincerely, The Robert Brogden Buick GMC Team

September 01, 2024

Dealership Rating

Employee Rating

Brian Land was awesome! He gave me great service. I got a great deal on four new tires and he had me in and out quickly with very good communication. He gave me great service. I got a great deal on four new tires and he had me in and out quickly with very good communication. More

by JimmyAcura

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jim Self, Terrie Horton, Peter Sargent, Sebastien Granger, Paul Levin, Brian Everhart, Brian Land, Jenah Huff, Scott Phegley , Jimmy Carpenter

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Sep 04, 2024 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that Brian provided you with awesome service and helped you secure a great deal on your new tires. At Robert Brogden Buick GMC, we strive for quick and effective communication, and it’s great to know we met those expectations during your visit. We look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

June 22, 2024

Dealership Rating

Employee Rating

Great experience from start to finish! Made an unfortunate situation with my car a great experience! I will definitely be recommending them to friends and family! Made an unfortunate situation with my car a great experience! I will definitely be recommending them to friends and family! More

by SPENCERMURRY

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jim Self, Terrie Horton, Sebastien Granger, Brian Everhart, Lee Habiger, Brian Land, Jamaica Johnson, Alyssa Raby, David Estrada

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Jun 24, 2024 -

Robert Brogden Buick GMC responded

Thank you for the kind words, Spencer! We are delighted to hear that we could turn your unfortunate car situation into a positive experience. We truly appreciate your recommendation and look forward to serving you, your friends, and your family in the future. See you next time at Robert Brogden Buick GMC! Sincerely, The Robert Brogden Buick GMC Team

May 29, 2024

Dealership Rating

Employee Rating

Great service and it was fast and reliable. The service writer made sure to offer if I needed any extra services and made sure to take great care of my truck. The service writer made sure to offer if I needed any extra services and made sure to take great care of my truck. More

by ALLENAIKENS85

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Sebastien Granger, Ryan O'Connor, Paul Levin, Tim Lewis, Jimmy Carpenter, Mike Olvera, Enoch Kritzell, Alyssa Raby, Max Skid

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May 30, 2024 -

Robert Brogden Buick GMC responded

Thank you for the kind words about our service! We are thrilled to hear that you had a great experience with us at Robert Brogden Buick GMC. Our team works hard to provide fast, reliable, and exceptional service. We appreciate your feedback and look forward to serving you again in the future. Sincerely, The Robert Brogden Buick GMC Team

March 02, 2024

Dealership Rating

Employee Rating

Excellent customer service very professional love to do business with these guys all the time business with these guys all the time More

by alomari_odai

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jake Blackman, PHILLIP MILLER, Jim Self, Terrie Horton, Peter Sargent, Sebastien Granger, Paul Levin, Jimmy Carpenter, Max Skid

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Mar 04, 2024 -

Robert Brogden Buick GMC responded

Your compliments and kind words mean so much to us and our team, Alomari! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, The Robert Brogden Buick GMC Team

May 30, 2018

Dealership Rating

Employee Rating

THE PLACE TO GO THE PEOPLE AT BROGDEN ARE GREAT TO DEAL WITH ....THE SALESMAN ON THE FLOOR ARE ALL WELL TRAINED..MY SALESMAN PHIL MILLER IS SO GOOD AT MAKING ALL MY THE PEOPLE AT BROGDEN ARE GREAT TO DEAL WITH ....THE SALESMAN ON THE FLOOR ARE ALL WELL TRAINED..MY SALESMAN PHIL MILLER IS SO GOOD AT MAKING ALL MY REQUEST THAT I ASK FOR WORK ..... THE SERVICE DEPT IS EXCELLANT More

by larry1936

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: PHILLIP MILLER , Cody Carey, Don Davis, Ivan McGary

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Jun 07, 2018 -

Robert Brogden Buick GMC responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Craig Blacklidge - General Manager - (913) 782-1500

May 19, 2018

Dealership Rating

I was very impressed with the service I received, The salesman Ron Johonson, truly understanding of what I wanted he wasn't just trying to sale me a car, he wasn't pushy at all very friendly and corti The salesman Ron Johonson, truly understanding of what I wanted he wasn't just trying to sale me a car, he wasn't pushy at all very friendly and cortise. Ron was pleasant I was also very overwhelmed with all of the staff members with the professionalism and how they treated me, they where happy for as if they just bought a new ride. Very rare quality this day and age I assure you I will never purchase another ride anywhere else. 5 star rating not even close try a 10 star rating. More

by Gmcman

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Ron Johnson

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Jun 07, 2018 -

Robert Brogden Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future. Take care! Craig Blacklidge - General Manager - (913) 782-1500

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