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Tracy Sapienza
Tracy Sapienza at Ken Ganley Ford Parma
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Tracy Sapienza

Finance Manager

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

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4.7
197 Reviews
4.7

197 Reviews

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197 Reviews of Tracy Sapienza

January 22, 2025

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Employee Rating

Everything went smooth as silk. The transaction was clear and precise and speedy. I would recommend this dealership More

by FOMOCATHY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman, Nick Feruito

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Jan 22, 2025

Ken Ganley Ford Parma responded

Thanks for your feedback on your recent visit to Ken Ganley Ford Parma. It's great to hear that we were able to assist you and that you had such a positive experience.

January 22, 2025

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Employee Rating

Very Helpful interactions, even with hiccups in the process, they did what they could to put me in a vehicle that I Love. More

by lucasmayhem
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Fernando Rodriguez

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Jan 22, 2025

Ken Ganley Ford Parma responded

Thanks, Lucas, for sharing about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

January 22, 2025

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Employee Rating

Instead of getting a list of parts got several phone calls. Was confused for use More

by Hkinicki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dave Moga

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Jan 24, 2025

Ken Ganley Ford Parma responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

Jan 24, 2025

Ken Ganley Ford Parma responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

January 18, 2025

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Service was awesome. Everything was great and handled very quickly. Would recommend dealership to everyone. More

by Overman_danny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Yerace, Dan Overman, John Ruper, Matt Palffy, Nick Feruito, Rich Vargo, Ken Stafford, Alicia Jeffery

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Jan 19, 2025

Ken Ganley Ford Parma responded

Thank you, Danny! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!

January 14, 2025

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Employee Rating

Happy with them fixing my motorhome. Now I'm sitting in Florida enjoying the weather. Everything they fixed works as it should. More

by OGGY0401
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Moga

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Jan 14, 2025

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.

January 10, 2025

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I can honestly say this was bar none the best, hassle free car purchase ever. I worked with Fernando and Tom Yerace, they made this an enjoyable experience. I will definitely recommend to everyone! More

by Kmac
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tom Yerace, Fernando Rodriguez

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Jan 10, 2025

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Parma. Fernando, Tom, and our team appreciate your business and hope to see you again soon!

January 10, 2025

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I traded in my 2022 Ford Bronco for a brand new Bronco & I love it! Easy, smooth process! John, Austin & Tracy were all great! Also, Madelyn helped me set up my Ford Pass & Mike filled it with gas. Everyone More

by Jodywheatley13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tom Yerace, Morgan Gallagher, John Ruper, Austin Simpson, Mike LaScola, Madelyn Vega, Tiffany Skipper

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Jan 10, 2025

Ken Ganley Ford Parma responded

Jody, Thank you so much for your excellent review! We are so glad that John, Austin, Madelyn, and Tracy had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

January 02, 2025

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Employee Rating

Mark was great to work with and made my experience efficient and pleasant. Great service all the way around. More

by oseguera4444
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Rezzano

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Jan 02, 2025

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad Mark was able to help, and we hope to see you again!

January 01, 2025

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Employee Rating

I always use this dealership. They are great. Always professional and quick. Everyone is very friendly. More

by IKARIOTI25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: George Bode

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Jan 02, 2025

Ken Ganley Ford Parma responded

Here at Ken Ganley Ford Parma, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

December 25, 2024

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Employee Rating

Everyone there was friendly Bolaji was excellent he walked me through the whole process and mark got me there when I called about availability. I thank them both More

by Char
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bolaji Adeyemi, Mark Rezzano

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Dec 26, 2024

Ken Ganley Ford Parma responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

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