Tracy Sapienza
Tracy Sapienza at Ken Ganley Ford Parma
Refer Me

Tracy Sapienza

Finance Manager

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

Contact Me
4.7
159 Reviews
4.7

159 Reviews

Write a Review

159 Reviews of Tracy Sapienza

September 03, 2024

Dealership Rating
Employee Rating

The girl who helped me in service(I don't remember her name) was straight forward and didn't beat around the bush about what was wrong with my car. She also referred me to a salesman, where I purchased a More

by lydia74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Rezzano, Alicia Jeffery

Sep 03, 2024

Ken Ganley Ford Parma responded

Thanks, Lydia, for sharing your thoughts about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

September 02, 2024

Dealership Rating
Employee Rating

Pam sold me several cars and I’ve been very pleased with every single experience I’ve had if you were looking for a new or preowned vehicle she’s the person you’re looking for More

by Pak
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman, John Ruper

Sep 03, 2024

Ken Ganley Ford Parma responded

Thank you so much for your wonderful review! We are thrilled that Pam had the opportunity to provide you with great service. We thank you for choosing Ken Ganley Ford Parma!

August 26, 2024

Dealership Rating
Employee Rating

Great Customer Service. The people was very nice and knowledgeable. I would definitely recommend this location More

by TNY_CRAIG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 27, 2024

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!

Aug 31, 2024

Ken Ganley Ford Parma responded

Hi, thank you for sharing your positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

August 20, 2024

Dealership Rating
Employee Rating

Had the best experience with George Bode. He was knowledgeable, professional kind and funny. Super helpful throughout the whole.process . Highly recommend him and Ken Gangley Ford More

by msminning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 20, 2024

Ken Ganley Ford Parma responded

Thank you so much for your kind words for George, and for taking the time to leave us this wonderful feedback!

August 13, 2024

Dealership Rating
Employee Rating

Mike went above and beyond. He found a way to get me my car even though the dealership had no power and I was on a fairly tight timeline to get a car. Great communications. Than More

by ed.campbell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike LaScola

Aug 13, 2024

Ken Ganley Ford Parma responded

Ed, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! Mike and our team here at Ken Ganley Ford Parma are glad to have you as a customer.

August 04, 2024

Dealership Rating
Employee Rating

People do not help you nor get back with you. If CJ did take over deal and follow through I would have went to a different dealership. More

by Upset
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Aug 07, 2024

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

Aug 07, 2024

Upset responded

I will wait for the response and have no issue talking directly so you can have issues fixed.

August 01, 2024

Dealership Rating
Employee Rating

Jeremy was easy and comfortable to talk with. He has a great personality. I felt very calm and at home talking to him. He was able to walk me through my lease purchase smooth and painlessly. Thro More

by Mike L.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 02, 2024

Ken Ganley Ford Parma responded

Mike, We are very happy to hear Jeromy provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 30, 2024

Dealership Rating
Employee Rating

Simple process and friendly staff. Easy to work with and wasn’t high pressure. Seemed to have a good volume of inventory. More

by allen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Ruper, Joe Pinjuh

Jul 30, 2024

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

July 24, 2024

Dealership Rating
Employee Rating

Bubba made it very easy to do business with Ken Ganley Ford. He was very knowledgeable and his customer service was fantastic More

by JD
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris 'Bubba" Andrade

Jul 24, 2024

Ken Ganley Ford Parma responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Ken Ganley Ford Parma!

July 09, 2024

Dealership Rating
Employee Rating

The whole experience was great. Everyone was super nice and willing to help. CJ did a great job making sure I understood all the car features and helped me set up Ford pass on my ph More

by elvismemphis27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: C.J. Overman, Dan Overman

Jul 09, 2024

Ken Ganley Ford Parma responded

Elvis, Thanks for sharing your thoughts about your experience with Ken Ganley Ford Parma. C.J., Tracy, and our team appreciate your business and hope to see you again soon!

1
...

Dealership Inventory (205 Vehicles)

new 2023 Ford Mustang Mach-E car, priced at $55,900
2023 Ford Mustang Mach-E
new
Star White Metallic Tri-Coat exterior
Automatic
Rear-wheel Drive
used 2014 Nissan Rogue car, priced at $11,233
2014 Nissan Rogue
used
Moonlight White exterior
Automatic
All-wheel Drive
new 2024 Ford F-250 car, priced at $54,005
2024 Ford F-250
new
OXFORD WHITE exterior
Automatic
Four-wheel Drive
new 2024 Ford Transit-250 car, priced at $54,055
2024 Ford Transit-250
new
OXFORD WHITE exterior
Automatic
Rear-wheel Drive
used 2021 Chevrolet Equinox car, priced at $18,778
2021 Chevrolet Equinox
used
Mosaic Black Metallic exterior
Automatic
All-wheel Drive
new 2024 Ford F-150 car, priced at $67,575
2024 Ford F-150
new
RAPID RED MET TINTED CC exterior
Automatic
Four-wheel Drive