Tracie Johnson

When I wanted to pick up my new F150 the vehicle was sitting in the parking lot covered in snow like we left it the week before. The bedliner was not applied as promised. Waited 6,5 hours until I got th sitting in the parking lot covered in snow like we left it the week before. The bedliner was not applied as promised. Waited 6,5 hours until I got the truck. Bedliner and undercoating was done the following week what took another 2 days. Bed cover and window deflectors that I ordered had not been installed. I had to come back on a Saturday morning. A 1,5 hours job took 3,5 hours because they were not finding the parts. My sales person Colin did a great job and sales tried to make the job as good as possible. But the service department and the communication between the departments needs a huge improvement. I hope for the upcoming services this will work better or I have to search for a Ford Dealer that does their job better. More

by mdienst Verified Customer Verified Customer

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Great experience from start to finish. Easy transaction. Second Mustang Mach E purchase from them. Easy transaction. Second Mustang Mach E purchase from them. More

by mkramek Verified Customer Verified Customer

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Staff is nice, dealership is in desperate need of repair and or upgrade. Buying process was a bit disorganized and took way longer than expected. and or upgrade. Buying process was a bit disorganized and took way longer than expected. More

by bcudmore1 Verified Customer Verified Customer

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From start to purchase every single experience was kind, informative and sincere. Would definitely recommend their team. informative and sincere. Would definitely recommend their team. More

by kellyketz6 Verified Customer Verified Customer

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Nick was great throughout the entire sales process, and Gavin was very thorough explaining the new vehicle’s features/option to my daughter, and setting everything up for her. Gavin was very thorough explaining the new vehicle’s features/option to my daughter, and setting everything up for her. More

by EAC Verified Customer Verified Customer

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Last month I had a devastating to me event happen in that my transmission blew and I found myself without a car. From the beginning of my day at Depaula’s of hearing that my 10 year old car could either b my transmission blew and I found myself without a car. From the beginning of my day at Depaula’s of hearing that my 10 year old car could either be fixed at great cost or traded in, to me driving off at the end of the next day in a leased hybrid Escape, I can save every person whom I dealt with was cheerful and genuinely wanted to help me. Luis in the Service Dept is always my first go to person. He gets my car to where it needs to be. I apologize but I think it was Troy(?) in the Service Dept who arranged a rental car for me to have for 2 days until I could make a decision about what to do with my car and what came next. Then came Justin Dwyer who helped with the buy out of the old car. Then I spent with Glen Cummings who patiently answered all of my questions about leasing a car with/without option to buy, reviewed vehicles available for choice and basically spent hours with me till I could make a decision. He also said to me, “Call me if you have any problems so I can take care of it.” I knew I was in good hands. Then came Laurie who explained the financial aspect of Leasing a car. And last but not least Gavin patiently sat in the SUV with me and reviewed the console, hooked my cell to the phone, etc. All of these people mentioned I cannot thank enough for their kindness and expertise in their area. More

by Connie Barbrt Verified Customer Verified Customer

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It was a very seamless and enjoyable experience when I purchased my car. Devin was a pleasure. He was on top of everything associated with the sale Tracie and Jim were very professional and easy to work w purchased my car. Devin was a pleasure. He was on top of everything associated with the sale Tracie and Jim were very professional and easy to work with. I have to say I was totally surprised. Keep up the fantastic customer service. Dr Lewis Ricciuti More

by drricciuti8 Verified Customer Verified Customer

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Good service, great staff always. Scheduling for another service very soon and the appointment scheduling is good Scheduling for another service very soon and the appointment scheduling is good More

by gmicklas1 Verified Customer Verified Customer

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Nate provided a great sales experience. Was respectful and responsive to all of my needs. Financing went smoothly and the car exceeds my expectations. Was respectful and responsive to all of my needs. Financing went smoothly and the car exceeds my expectations. More

by lee.allen1125 Verified Customer Verified Customer

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Great place to do business with, cannot wait for the new service center. Luis Correa is truly a great asset for your business...Merry Christmas and Happy New Year !!! service center. Luis Correa is truly a great asset for your business...Merry Christmas and Happy New Year !!! More

by PASECOR Verified Customer Verified Customer

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