Traci Roberts | Page 284

Excellent experience I had a wonderful experience evaluating and purchasing a 2015 Subaru WRX from Tucson Subaru. From the moment I contacted DJ Tramp and met Steve Norri I had a wonderful experience evaluating and purchasing a 2015 Subaru WRX from Tucson Subaru. From the moment I contacted DJ Tramp and met Steve Norris, I just knew that I was becoming part of a family and wasn't just another sales goal or number to be counted. My team was patient, understanding, and worked diligently to find me the perfect car at the perfect price. What especially impressed me is that my entire team, including Traci in finance, took the time to get to know my 11 year old son and talk to him about the car just as much as they spoke to myself and my husband. I mean, c'mon, we all know that an 11 year old's opinion about a car is likely not going to hugely influence a buying decision - but I take his opinion very seriously. The fact that the entire team was focused on all of us as a family and not just myself as the primary decision maker really sealed the deal for me. Many other dealerships that I've worked with over the years wouldn't even acknowledge his presence. My son was so impressed, he decided that Steve would now be superhero Subaru Steve :) I love the car, I love the dealership, and I love the additional services such as one of the most comprehensive warranties I've seen in the business. More

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Test Drive to New Car I stopped at the Subaru dealership on a whim, more out of curiosity to test drive the new Outback. I had driven other vehicles from other dealers, but I stopped at the Subaru dealership on a whim, more out of curiosity to test drive the new Outback. I had driven other vehicles from other dealers, but nothing felt like "the one". My intention was to just test drive and move on to the next dealership. I was looking over a new Outback in the showroom when Kevin Woessner asked if I had any questions. Boy did I! I had been reviewing all the cars I was interested in test driving and was armed for bear. Kevin graciously answered all questions I threw at him and showed me all the features of the new Outback. He never once showed irritation or boredom with my constant questioning. We left no stone unturned. He asked me what color and trim options I wanted, if I were to purchase a vehicle, I told him and he found one to my specifications. I had no intentions of buying a vehicle that day, but I absolutely fell in love with the 2015 Outback. Everything about the car fit our lifestyle, and the handling and the ride were the best of anything I had test driven to date. I was sold, and did not want to go home without that car! So...I didn't. The whole buying process was a piece of cake. None of the dickering you get at other dealerships. Everything is cut and dried...very streamlined process with no stress. As an excited new Subaru owner, that excitement was not dampened at any stage of the process. Everyone we encountered was positive and seemed to enjoy their job. Traci Roberts made the financing a breeze and was very personable, knowledgeable and explained things thoroughly. When I picked up my new car, Loren Henry, Sales Manager, came out to congratulate me on my purchase, then e-mailed me thanking me for purchasing a Subaru saying if I ever had any questions, his door was always open. Even a day or two later, Kevin called to see how things were going and if I had any questions about my new car, and if any came up, to please call. If all of my experiences with Subaru are this good, I am won over for life! We are first time Subaru owners, I love this vehicle and would highly recommend this dealership. More

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1st time Subaru buyer Joe Micoletti made the buying experience easy, fun and enjoyable. He was very knowledgeable regarding the vehicle and demonstrated all the features th Joe Micoletti made the buying experience easy, fun and enjoyable. He was very knowledgeable regarding the vehicle and demonstrated all the features the SUV had to offer. Traci Roberts was personable and made the visit to the finance department a breeze to understand all options available. One of the best buying experience we've ever had. More

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New car We love our car they treated us fair and worked with our needs to get us in a car. This was one of the easiest car deals we have done. We love our car they treated us fair and worked with our needs to get us in a car. This was one of the easiest car deals we have done. More

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Satisfied Customer! This was such an easy experience. I was ready for the hard sell and harangue, but was instead met with intelligence, courtesy, and sincerity. I drea This was such an easy experience. I was ready for the hard sell and harangue, but was instead met with intelligence, courtesy, and sincerity. I dreaded the experience, but, instead, found it to be easy and straight-forward without any of the drama. Trent was recommended to us by a satisfied Subaru buyer, and we could not have been happier with our experience. Traci was also delightful. More

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Purchase of Our Third Subaru This is the third Subaru we've purchased from Rudy. Each time we were treated in a professional and personable manner. Rudy is knowledgeable and wil This is the third Subaru we've purchased from Rudy. Each time we were treated in a professional and personable manner. Rudy is knowledgeable and willing to go the extra mile in getting the best deal for you. It is always a pleasure dealing with Rudy. Traci handled the financial aspect of our last two purchases and once again we were treated in a professional and personable manner. Traci makes the paper work painless and easy to understand. More

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Great service at Tucson Subaru When I visited the Subaru dealership I was kind of set on getting a Nissan Xterra, but had heard great reviews about the Forester so I stopped in just When I visited the Subaru dealership I was kind of set on getting a Nissan Xterra, but had heard great reviews about the Forester so I stopped in just to take a look. Kevin Woessner was a great salesman. He was very knowledgeable about the car and it's features. I told him my price range and he was able to find me a brand new model that fit my budget within a couple days. I liked how straight forward Kevin was. He knew a lot about the vehicle, and followed up with me. I visited several other dealerships that agreed to a lower price, but I was surprised that they did not bother to follow up with me. I will have to say, the quality of the vehicle, along with Kevin's knowledge, and his persistence in following up in a no-pressure kind of way made me decide on the Forester, even though the price was a bit higher than I wanted to pay. The Forester is a great car, very smooth ride, and very classy. The General Manager Loren has also followed up with me throughout the process and made sure all my questions were answered. Since my purchase, Kevin has continued to follow up with me to make sure I have no questions, and that I am satisfied with my purchase. It was important for me to work with a dealership that I would be happy to go back to, to service my vehicle. Some of the sales people at the other dealerships were really young and cocky, and not knowledgeable about the vehicle. It's sad when I know more about the car than they do! Traci in Finance was great too. She was very patient and took her time to answer all of my questions, and went above and beyond to work with me on my financing issues. I'd highly recommend Tucson Subaru. More

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New 3.6 Outback from Sal Great experience and wonderful group of folks to work with. Sal, DJ and Traci were all timely, responsive and very much customer focused. Stro Great experience and wonderful group of folks to work with. Sal, DJ and Traci were all timely, responsive and very much customer focused. Strongly recommend. More

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Buying a new Subaru Forester Curt McHenry was my sales rep at Tucson Subaru. I came in initially thinking I would go for an Outback, but I also wanted to look at a Forester. I t Curt McHenry was my sales rep at Tucson Subaru. I came in initially thinking I would go for an Outback, but I also wanted to look at a Forester. I test-drove and liked both. In talking about my driving habits (Cochise County and rough back roads in the Chiricahua Mountains as opposed to a lot of freeway and urban driving), Curt said he thought the less expensive Forester would suit my needs perhaps even better than the Outback. I really appreciated his candor, as well as his expertise. I believe he worked hard to get me a very fair deal on my Forester. For anyone looking for a Subaru, I highly recommend seeing Curt McHenry. More

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great sales people It was a pleasure buying from this dealership, sales people are great and very easy going. Fernando, CJ and Traci were wonderful to work with. Love my It was a pleasure buying from this dealership, sales people are great and very easy going. Fernando, CJ and Traci were wonderful to work with. Love my Subaru!! More

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