Tracey Pacheco
Tracey Pacheco at McCluskey Buick GMC

Tracey Pacheco | Page 3

Service Guest Relations Manager

McCluskey Buick GMC

9673 Kings Automall Drive
Cincinnati, OH 45249

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4.6
60 Reviews
4.6

60 Reviews

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60 Reviews of Tracey Pacheco

September 19, 2026

Dealership Rating
Employee Rating

It was okay and I would trust this dealership again and might do business again very soon More

by reginald_george
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 19, 2026

McCluskey Buick GMC responded

Hearing that you’d trust us again and might return soon means a lot to our team. Knowing that the service on your Chevrolet Tahoe met your needs is rewarding.

September 19, 2026

Dealership Rating
Employee Rating

Thank BJ Smith for getting the camera fixed in my Acadia. Very helpful and patient. More

by BUCKEYESENSATION
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bj smith

Sep 19, 2026

McCluskey Buick GMC responded

Knowing the camera repair on your Acadia went smoothly is rewarding. Hearing you found our service team helpful and patient means a lot to us.

September 18, 2026

Dealership Rating
Employee Rating

Always great to wok with and now with the at home service options it's even better! More

by Scrapstoyou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 18, 2026

McCluskey Buick GMC responded

Hearing that you always enjoy working with our team and find our at-home service option more convenient means a lot to our service department. Thank you for trusting us with your Jeep Wrangler Unlimited.

September 17, 2026

Dealership Rating
Employee Rating

the person i interacted with was Ariele. .. GIVE THIS WOMAN A RAISE TODAY TODAY TODAY More

by gmcdriverguy
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chuck Maly, Tonya Hensley , ARIELLE GREETED AND HELPED ME, GIVE HER A RAISE

Sep 17, 2026

McCluskey Buick GMC responded

Knowing that your experience with our service team left such a positive impression means a great deal to us. We’re pleased we could service your GMC Sierra 1500. Your enthusiastic words and five-star rating mean a lot to our service department.

September 16, 2026

Dealership Rating
Employee Rating

Greg the salesman was great to deal with, and very informative! Everything went very smoothly! No complaints at all! More

by combsron69
Recommend Dealer
Yes

Other Employees Tagged: Creg, don’t remember my salesman’s last name!

Sep 16, 2026

McCluskey Buick GMC responded

Knowing that everything went smoothly and you felt well informed during the service on your Chevrolet Equinox is rewarding. Your positive feedback means a lot to our service department.

September 16, 2026

Dealership Rating
Employee Rating

Everything was smooth and simple. Im very pleased with the results and would highly recommend More

by Almoney513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tonya Hensley

Sep 16, 2026

McCluskey Buick GMC responded

We’re glad the service on your Dodge Challenger felt seamless and straightforward. Knowing that you’re happy with the results and would recommend us means a lot to our service team.

September 16, 2026

Dealership Rating
Employee Rating

Bad service. Jon Paren ran my credit 4 times and said he would get back in touch. That never happened. Voicemail is always full. I bought 5 vehicles from McCluske More

by jamiefeeback
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jon Paren

Sep 25, 2026

McCluskey Buick GMC responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

September 14, 2026

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Employee Rating

They were professional and helpful when it came to all stages of the process - it was stressful and they made me feel secure that they could and would handle it correctly. Highly recommend! More

by kilkellyme1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 14, 2026

McCluskey Buick GMC responded

Knowing the process felt secure means a great deal to our service department. We’re glad our team supported you through every stage of the service on your Hyundai Tucson Hybrid. Your recommendation truly motivates us to keep delivering that level of care.

September 11, 2026

Dealership Rating
Employee Rating

The technicians are very welcoming and professional. The facility offers everything one needs from food/beverage, technology to business needs. More

by cjascher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 11, 2026

McCluskey Buick GMC responded

Knowing that you felt welcome and well taken care of by our technicians is rewarding. We’re glad our facility’s food, beverage, technology, and business amenities met your needs during the service on your Chevrolet Silverado 1500. Hearing your positive feedback means a great deal to our service team.

September 11, 2026

Dealership Rating
Employee Rating

Service was completed quickly. However, the pricing was expensive. I’ll admit I agreed to the estimate. I had a lot of work done. 90k mile service. Transmission flush, brake flush More

by WMSPOTTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 25, 2026

McCluskey Buick GMC responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

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