Tracey Pacheco
Tracey Pacheco at McCluskey Buick GMC

Tracey Pacheco | Page 3

Service Guest Relations Manager

McCluskey Buick GMC

9673 Kings Automall Drive
Cincinnati, OH 45249

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4.6
86 Reviews
4.6

86 Reviews

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86 Reviews of Tracey Pacheco

October 06, 2026

Dealership Rating
Employee Rating

Good Service Friendly techs I appreciate the clear communication and polite techs and ease of scheduling More

by Pam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 06, 2026

McCluskey Buick GMC responded

Knowing you found scheduling straightforward, communication clear, and our technicians approachable means a lot to our service department. We appreciate your trust in us and are here whenever your Chevrolet Malibu needs care.

October 03, 2026

Dealership Rating
Employee Rating

I was really pleased with the service I received and I was walked to the waiting room personally. More

by jlwgracie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 03, 2026

McCluskey Buick GMC responded

Your mention of the personal escort to the waiting room highlights how our service team strives to make you comfortable during your Chevrolet Trax service. Knowing you were pleased with our care means a lot to our team.

October 03, 2026

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Customer service was great! Everything was explained upfront with no hidden charges and service was performed quickly. More

by chrisrsiegel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 03, 2026

McCluskey Buick GMC responded

Your note about no hidden charges highlights how our service team values clear communication. Knowing our upfront explanations and speedy service met your needs means a lot to us. It was our pleasure servicing your Chevrolet 3500.

October 01, 2026

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Larry and the team are always outstanding‼️ Their professionalism and attention to detail is second to none‼️ More

by jhoward1818
Service Price Transparency
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Recommend Dealer
Yes
Oct 01, 2026

McCluskey Buick GMC responded

Hearing that our service department’s professionalism and attention to detail continue to impress you means a lot to our team. Thank you for the five-star rating and for trusting us with your Chevrolet Corvette.

September 30, 2026

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From start to finish the wife and I had an awesome experience, with the entire sales staff start to finish. More

by davidgriess
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes
Sep 30, 2026

McCluskey Buick GMC responded

Thanks for the five-star rating and for choosing our dealership for your new Buick. We’re delighted you and your wife enjoyed working with our sales team from start to finish.

September 30, 2026

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Employee Rating

Purchased vehicle that was overpriced. Then had check engine light didn’t even get to drive it home. Took in they said they fixed it didn’t get home had to take it back. Went to pick it up More

by jfishback66
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Tonya Hensley

Oct 01, 2026

McCluskey Buick GMC responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

September 29, 2026

Dealership Rating
Employee Rating

My service advisor made this repair a quick and easy experience. She knows how to get it done! I left feeling positive about my decision. Your late night hours are much appreciated. More

by phaas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 29, 2026

McCluskey Buick GMC responded

Knowing that our late night hours provided the convenience you needed is rewarding. Tracey was glad she could make your Chevrolet Equinox repair swift and straightforward. Your kind words and five-star rating mean a lot to our service department.

September 28, 2026

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Employee Rating

Quick, clean, friendly, and professional. Larry the service tech is also outstanding. Coffee machine needs hot chocolate More

by garrybarnes1955
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Sep 28, 2026

McCluskey Buick GMC responded

Thanks so much for the five-star rating and for highlighting our fast, friendly, and professional service. We’re pleased our technician made your visit outstanding and appreciate your suggestion to add hot chocolate to our coffee station.

September 28, 2026

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Employee Rating

It is a company that feels like a family; everyone works with a sense of ownership—acting as if they were the owners or partners—and serves customers with genuine respect and friendliness. Personally, I go More

by Samjjordan70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thank you Ms. Bridjet for everything you helped

Sep 28, 2026

McCluskey Buick GMC responded

Our service team takes pride in treating every customer like family, and we’re delighted to know that sense of partnership and genuine respect resonates with you. Knowing you feel comfortable stopping by even before your scheduled maintenance is truly rewarding. Tracey and our entire service department wish you all the best and look forward to caring for your Chevrolet Equinox again.

September 28, 2026

Dealership Rating
Employee Rating

They were on time Very pleasant Was quick and did a great job fixing my car More

by candb226
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tonya Hensley

Sep 28, 2026

McCluskey Buick GMC responded

Knowing that our prompt and pleasant service met your expectations means a lot to our service team. We’re glad we could quickly fix your Chevrolet Malibu and get you back on the road.

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