Tracey Bolden
Tracey Bolden at Rallye BMW

Tracey Bolden

Service Advisor

Rallye BMW

1 Brush Hollow Rd
Westbury, NY 11590

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4.0
12 Reviews
4.0

12 Reviews

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12 Reviews of Tracey Bolden

February 07, 2026

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Employee Rating

we put the car with the dealership by this person for three days, and after three days, there's no repair, nothing fixed, and then we have to wait for another two weeks to get a loaner car and then to ge More

by zhuwei_69
Recommend Dealer
No

Other Employees Tagged: Tracey Bolden

Feb 09, 2026

Rallye BMW responded

I apologize for the inconvenience and delay you've experienced with your car repair. We understand how important it is to have a working vehicle, and we are working hard to provide you with a loaner car as soon as possible. If there is anything else I can assist you with in the meantime, please don't hesitate to be in touch. Thank you, Diane Seage - BDC/Reputation Manager - 516-833-4817

February 07, 2026

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Employee Rating

Tracey was phenomenal. Very knowledgeable and super patient. Rallye is lucky to have him. His follow up is very helpful. More

by APPLESTIXX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 09, 2026

Rallye BMW responded

We couldn't agree more! Thank you for choosing Rallye BMW and for sharing your support for Tracey. See you next time!

February 06, 2026

Dealership Rating
Employee Rating

Very friendly and professional, answered all my questions clearly and thoroughly, and provided excellent service More

by sindysz1688
Recommend Dealer
Yes

Other Employees Tagged: Tracey Bolden

Feb 09, 2026

Rallye BMW responded

We're so pleased you received helpful and professional service from our team! Thank you for choosing Rallye BMW and for sharing your five-star review. See you next time!

February 05, 2026

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Employee Rating

Experience was amazing everything was done in a timely matter. Very easy to work with More

by rjbc7
Recommend Dealer
Yes

Other Employees Tagged: Tracey Bolden

Feb 06, 2026

Rallye BMW responded

We are so happy that our Rallye BMW team delivered an excellent experience. Thank you for your kind words!

January 23, 2026

Dealership Rating
Employee Rating

Tracy had good customer service asking what I first need on my first visit and he listened all my concerns and request. More

by jkimyoon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 26, 2026

Rallye BMW responded

Thank you for sharing your review with us! We will be sure to pass along your feedback to Tracy. See you next time at Rallye BMW!

January 22, 2026

Dealership Rating
Employee Rating

Very convenient and friendly I felt the process is so much easier And the price is reasonable More

by Peter
Recommend Dealer
Yes

Other Employees Tagged: Tracey Bolden

Jan 23, 2026

Rallye BMW responded

We are so happy that our Rallye BMW team delivered an excellent experience. Thank you, Peter!

January 18, 2026

Dealership Rating
Employee Rating

All good Service schedule as expected and appreciate the Lyft service Will be back soon More

by DZinn
Recommend Dealer
Yes

Other Employees Tagged: Tracey Bolden

Jan 19, 2026

Rallye BMW responded

Dzinn, thank you for taking the time to review Rallye BMW! It really means a lot to hear that you're happy.

January 16, 2026

Dealership Rating
Employee Rating

Tracey was very helpful with any questions I had and listened to all of my concerns. More

by MROSE61952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 19, 2026

Rallye BMW responded

We are grateful to have earned your business, Mrose61952. Thanks for taking the time to leave us a review! - The Rallye BMW Team

January 08, 2026

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Employee Rating

The service department is one of the worst ever. The lack of communication is infuriating. More

by CALVINSTFLEUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brandon Tibbals, Christopher Williams , Dennis from service is also horrid

January 08, 2026

Dealership Rating
Employee Rating

So much lack of communication is actually disgusting. Treat warranty paying customers like second class citizens. More

by CALVINSTFLEUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brandon Tibbals, Christopher Williams , Dennis from sales also horrible

Jan 12, 2026

Rallye BMW responded

Calvin, this is never the type of feedback we hope to receive. I'm so sorry that you were let down by our communication. If you are open to a conversation, I would love the chance to better understand what happened here. Please feel free to give me a call any time. Thank you, Diane Seage - BDC/Reputation Manager - 516-833-4817

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