Toren Gordon

They sold us a car without telling us they did not have the title. They sold us a car that was not clean but promised to get it to the standards of the 160 point checking system Kia promises. After selling the title. They sold us a car that was not clean but promised to get it to the standards of the 160 point checking system Kia promises. After selling us the car, they did not give us any selling paperwork. We went times to get it. They said the system was down and no word on the title yet. They finally said the car had been properly inspected and no issues were found. Well, we found several. Headlight cover severely scratched, paint chipped and a huge chunk of paint off of the hood, door handle on passenger side would not lock wby pushing the button on the handle. We were promised that these would be corrected.The 1st time we took it in, they kept it 10 days without giving us a loaner car and I had to call and find out they just hadn't gotten to it yet.No word on when it would be ready. When we did pick up the car and it appeared that it had been driven over 100 miles. Since I didn't take a picture of the odometer, I said nothing. The next time one of the 2 paint jobs were done. They advised that because a pinstripe was involved in the other, the awful toichuo would have to do. The 2nd time they had it for service it had 123 miles to empty. When we picked up the car 7 days later, it indicated less than 30, get gas on the panel. They will not fix the other items promised. They texted to say the handle had come in and to schedule an appointment. I called that day. Set an appointment for the next Wednesday and asked how long they'd have it so we could make car arrangements. I was told they'd get back to me that afternoon. The day before the scheduled appointment, I texted that we were canceling because we had not received a call about the time for the repair. They then said it would only take a few hours, but I had already made an appointment with another places to get it fixed and will.not be using or recommending anybody to use Courage Kia. More

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on 02/14/2022 i bought a KIA Soul for my wife ,two weeks later courage kia called saying we have the wrong vin number and they will give us a new kia with 0 miles and every thing else the same, the new one later courage kia called saying we have the wrong vin number and they will give us a new kia with 0 miles and every thing else the same, the new one had over 400 miles on it and had an all black interor, now we are paying on a car we don't want and paid over 3,000 asking price we went for our service and was turned down by gerald bennet sales manager saying we gave that up for $4.00.00 dollars he flashed a paper so fast we asked him for a copy of where we signed he still will not give us a copy after three times.looks like were headed to court. don't trust these people! More

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Courage Kia Sucks don't buy from them, go to Rock Hill. I paid way too much I paid way too much More

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They screwed me I traded a vehicle in decemeber 2020 and they were supposed to be pay it off and here I am having to make two car payments because they have yet to pay off the vehicle that was traded in. I' they were supposed to be pay it off and here I am having to make two car payments because they have yet to pay off the vehicle that was traded in. I'd suggest finding another dealership before dealing with them More

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Dishonest Dealership Aug 2019 - Kia of Gastonia employs dishonest and non-ethical methods to sell cars. My wife and called ahead and negotiated the final "out-the-door" Aug 2019 - Kia of Gastonia employs dishonest and non-ethical methods to sell cars. My wife and called ahead and negotiated the final "out-the-door" sales price of a new Telluride listed on their website. Because of our long drive, we wanted to ensure we knew what we would be spending. Shortly after we arrived the paperwork was presented with the same sales price we agreed to over the phone. Everything "seemed" to be in order. We then waited over an hour to finalize the sale with the “Finance Manager”. Once he finally sat down with us, he presented a hand-written cost work-up that was over $1000 more than what we agreed-to both over the phone and when we first arrived. Disgusted and weary, we left extremely disappointed. These are dishonest people who feel no shame for leading people on and wasting significant amount of customers' time. Avoid at all costs. More

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Buying New Sedona They were very helpful in finding a vehicle that suited my needs that I could afford. When there was a problem with the right rear door being very ha They were very helpful in finding a vehicle that suited my needs that I could afford. When there was a problem with the right rear door being very hard to open, they worked very hard to correct the problem. They never made me feel that I was being trivial or picky because I wanted the door to open and close as easily as the other door. When after two trips they could not get it working properly they have arranged to take it it to the body shop to get it fixed for me. They have agreed to provide a loaner car for me since I cannot be without a vehicle. More

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NEW CAR EXPERIENCE Reuben is such a gentleman, so knowledgeable and helpful. He made the new car buying experience pleasant and enjoyable. I truly did not expect to tra Reuben is such a gentleman, so knowledgeable and helpful. He made the new car buying experience pleasant and enjoyable. I truly did not expect to trade cars on Saturday when my daughter and I went looking. Since no vans were available, Steve found just what I wanted and arranged to have it brought to the dealership. Completed paperwork and took possession of my Sedona Van 3 days later and am so pleased with my purchase. All sales associates and the Business Manager, Toren, were so courteous and friendly. Would recommend Kia of Gastonia to my friends for a most pleasant car buying experience. More

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