Nicole Smith

I appreciation the outstanding service I received during the purchase of my 2022 Hyundai Santa Fe. I want to specifically recognize Jose and Dolly for their incredible help. Their professionalism and dedic the purchase of my 2022 Hyundai Santa Fe. I want to specifically recognize Jose and Dolly for their incredible help. Their professionalism and dedication made the entire buying process smooth and enjoyable. Additionally, Cory, the Finance Manager, was fantastic; he was exceptionally knowledgeable and thorough, ensuring that every detail was handled with care and clarity. The entire management team surpassed all expectations, demonstrating a commitment to excellence that is hard to find. It was clear that everyone involved was focused on providing a top-tier customer experience. I am thrilled with my new vehicle and the level of service provided by your staff. Please share my gratitude with Jose, Dolly, Cory, and the rest of the team for their hard work and I will be sure to be back for my next vehicle purchase! More

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They are pleasant and give you honest estimates about how long the wait is going to be.. They have good deals too. long the wait is going to be.. They have good deals too. More

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This dealership goes above and beyond to help you get the car that you're looking for no matter how long it takes. I don't like to feel rushed or like someone is trying to convince me of what kind of car the car that you're looking for no matter how long it takes. I don't like to feel rushed or like someone is trying to convince me of what kind of car I need, so that is one of the most important things I appreciate about this whole staff, they work with you until you're pleased about everything. No rush ,very patient and informative about it all. Thank you to the entire team!!! More

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Great salesman, very clean dealership, great experience test driving several SUV’s Cash price on website is not really the cash price it was misleading - that was the only bad part of our experience Sal test driving several SUV’s Cash price on website is not really the cash price it was misleading - that was the only bad part of our experience Salesman and manager were very nice and helpful More

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was sold a used car from Courage KIA. They said everything was checked out on the car. After I signed the contract, I took the car to my mechanic, and he discovered that the whole underca They said everything was checked out on the car. After I signed the contract, I took the car to my mechanic, and he discovered that the whole undercarriage was rusted. The muffler, the shock absorbers, the rotators. He said it had been in water somewhere and that the car was going to need a lot of money to fix. Plus, he said they did not service the car before they sold it to me or they would have known this and were obligated to disclose this to me, which they did not. He also said the coolant wasn't filled, the oil was dirty and a part of the engine was not secured. I went right back and told them I didn't want the car and they said too bad I signed the contract. I need a car because the car they sold me last June needed repairs that costs me hundreds of dollars until it finally blew a gasket. So, this is the second time I have had to deal with them! I am a 63 year old woman who lives on disability. They took advantage of me and I want them investigated for bad business practices and I want my money back which they refuse to do! Please help me!! People need to know what kind of dealership this is! Now I am out $9,000 dollars and stuck with a car that needs hundreds of dollars in repairs! More

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They sold us a car without telling us they did not have the title. They sold us a car that was not clean but promised to get it to the standards of the 160 point checking system Kia promises. After selling the title. They sold us a car that was not clean but promised to get it to the standards of the 160 point checking system Kia promises. After selling us the car, they did not give us any selling paperwork. We went times to get it. They said the system was down and no word on the title yet. They finally said the car had been properly inspected and no issues were found. Well, we found several. Headlight cover severely scratched, paint chipped and a huge chunk of paint off of the hood, door handle on passenger side would not lock wby pushing the button on the handle. We were promised that these would be corrected.The 1st time we took it in, they kept it 10 days without giving us a loaner car and I had to call and find out they just hadn't gotten to it yet.No word on when it would be ready. When we did pick up the car and it appeared that it had been driven over 100 miles. Since I didn't take a picture of the odometer, I said nothing. The next time one of the 2 paint jobs were done. They advised that because a pinstripe was involved in the other, the awful toichuo would have to do. The 2nd time they had it for service it had 123 miles to empty. When we picked up the car 7 days later, it indicated less than 30, get gas on the panel. They will not fix the other items promised. They texted to say the handle had come in and to schedule an appointment. I called that day. Set an appointment for the next Wednesday and asked how long they'd have it so we could make car arrangements. I was told they'd get back to me that afternoon. The day before the scheduled appointment, I texted that we were canceling because we had not received a call about the time for the repair. They then said it would only take a few hours, but I had already made an appointment with another places to get it fixed and will.not be using or recommending anybody to use Courage Kia. More

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If you don't half million dollars setting in the bank, you aren't going to get a car. you aren't going to get a car. More

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This place is racist. Liars. And do not want to sell a car complete waste of time and gas go elsewhere WOULD NOT RECOMMEND AT ALL Liars. And do not want to sell a car complete waste of time and gas go elsewhere WOULD NOT RECOMMEND AT ALL More

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They screwed me I traded a vehicle in decemeber 2020 and they were supposed to be pay it off and here I am having to make two car payments because they have yet to pay off the vehicle that was traded in. I' they were supposed to be pay it off and here I am having to make two car payments because they have yet to pay off the vehicle that was traded in. I'd suggest finding another dealership before dealing with them More

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Dishonest Dealership Aug 2019 - Kia of Gastonia employs dishonest and non-ethical methods to sell cars. My wife and called ahead and negotiated the final "out-the-door" Aug 2019 - Kia of Gastonia employs dishonest and non-ethical methods to sell cars. My wife and called ahead and negotiated the final "out-the-door" sales price of a new Telluride listed on their website. Because of our long drive, we wanted to ensure we knew what we would be spending. Shortly after we arrived the paperwork was presented with the same sales price we agreed to over the phone. Everything "seemed" to be in order. We then waited over an hour to finalize the sale with the “Finance Manager”. Once he finally sat down with us, he presented a hand-written cost work-up that was over $1000 more than what we agreed-to both over the phone and when we first arrived. Disgusted and weary, we left extremely disappointed. These are dishonest people who feel no shame for leading people on and wasting significant amount of customers' time. Avoid at all costs. More

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