Tony Sanchez

It was an extremely long wait times to get my oil change. There were so many mechanics and couldn't do a simple oil change... There were so many mechanics and couldn't do a simple oil change... More

by MICHELLE-JAMES Verified Customer Verified Customer

Report | Print

Even with an appointment, it just takes too long, especially at the end of the service. My car sat in the completed area for 30 minutes and I record no notification. The receptionist that my car was especially at the end of the service. My car sat in the completed area for 30 minutes and I record no notification. The receptionist that my car was sitting there and she told me it wasn’t showing as completed. I had to ask a manager to confirm it. He went to my assigned manager, that’s when he came over to confirm it was finished. He then tells me that he said it would be long wait, I said fine but it’s been sitting there completed for 30min. You just have too many layers of communication and not of them were used or efficient. I never received a text of call. So what’s the point. I’m an ex manager so I know what I’m talking about. More

by BILLY Z Verified Customer Verified Customer

Report | Print

great delaer with great customer service . been shopping from here for years and referred all my friends and family here as well been shopping from here for years and referred all my friends and family here as well More

by NISARSAEL Verified Customer Verified Customer

Report | Print

On time and good services courtesy and lobby clean and friendly stuff. Thank you for the service friendly stuff. Thank you for the service More

by CHAHUI17 Verified Customer Verified Customer

Report | Print

Overall, I had a great experience. The staff was friendly, and the service was top-notch. The waiting area was comfortable and clean. Claremont Toyota is always my go-to dealership. The staff was friendly, and the service was top-notch. The waiting area was comfortable and clean. Claremont Toyota is always my go-to dealership. More

by CHERYLVC Verified Customer Verified Customer

Report | Print

Olive is an AMAZING service advisor! She is so welcoming and knowledgeable! I request her each time I come in for service! She is so welcoming and knowledgeable! I request her each time I come in for service! More

by DAMON.NANCE Verified Customer Verified Customer

Report | Print

I recently had an issue that I was firmly in the right and your service manager , after patiently hearing my concerns agreed that I was entitled to a full refund. That’s why I come here. Also I experience and your service manager , after patiently hearing my concerns agreed that I was entitled to a full refund. That’s why I come here. Also I experienced another issue that I was not completely sure it was a defect or a setting, again your team took the time to do some detective work and explained it was in fact a setting. Thank you. More

by STRUMMER8318 Verified Customer Verified Customer

Report | Print

Free 15,000 mile work was done efficiently. Nice customer lounge. I was surprised that they wanted to charge me for a new cabin filter. All maintenance for the first two years or 25,000 miles w Nice customer lounge. I was surprised that they wanted to charge me for a new cabin filter. All maintenance for the first two years or 25,000 miles was supposed to be free. But I don't think the dealership should be blamed for this surprise. More

by DANEMER Verified Customer Verified Customer

Report | Print

Regarding this maintenance job, everything seems fine so far, except that the two valve caps were not replaced on my car. far, except that the two valve caps were not replaced on my car. More

by LIANGZHIBINRICKYL2014 Verified Customer Verified Customer

Report | Print

I scheduled an appointment for an oil change, and then was charged for a Claremont value package, which I did not agree upon, the associate who was helping me never showed me any documents and told me tha was charged for a Claremont value package, which I did not agree upon, the associate who was helping me never showed me any documents and told me that I was signing just to confirm that I did show up for my appointment, not that I was agreeing to pay over $170 to get an oil change… I had come in also with a recall letter that I wanted to have assessed for a valve issue on my RAV4, the associate told me that I shouldn’t use it right now, and I should wait until the issue actually appears on my car, even though I had voiced that I think I’m having the same issue and wanted it to be checked out. Once again a concern was just dismissed. I was in contacted via text message by the associate to let me know that I needed to have my front brakes replaced brake fluid wash, new alternators put in my car, and that in total that would cost $335 for front brakes and $195 for them to be cleaned… then when I requested the full diagnostic report, she had the technician send me photos of the brakes of my car. I had to request for a third time to have a diagnostic report sent to me so I would know exactly what’s wrong with my brakes to confirm that this repair was necessary. This unfortunately isn’t the first time that I’ve been ripped off at this location and been charged excessively, As a young woman, I feel very taken advantage of at this location and will never be bringing my car back here and will also make sure to never recommend this specific Toyota location. Considering that I then went to another Toyota location and had a diagnostic report ran on my brakes that showed that I did not need a full brake replacement, and in fact there were dust particles in my brakes, which caused them to squeak. This location is such a scam and should be reported To the business bureau. Alongside with that, it does not matter at all if you make an appointment because you will be waiting there at least five hours. And then, even if you tell them that you have a ride and you won’t be waiting on site, they then take until 5 PM to service your car and return it to you. I’m completely disappointed with my experience here and once again we’ll never be coming back and will make sure to leave reviews so people are aware of what a scam this location is. Some of the worst customer service and there is no transparency with the charging. And it is specifically this Toyota location that is ran this way. It’s disheartening to know that they would take advantage of a customer. More

by LIZROY17 Verified Customer Verified Customer

Report | Print