Tony Paramo

Review left on Google map: *** EDIT: 3 weeks later, I have a left a couple voice messages at the number mentionned in comments by M. Paramo - no reply, no check received yet. I hope this is only temporar have a left a couple voice messages at the number mentionned in comments by M. Paramo - no reply, no check received yet. I hope this is only temporary. *** Be very careful with this car dealer. Bought a used car (9 months old) for which they agreed to give a discount, which they put in writing. Then they burry you under a ton of paper to read and sign before finally giving you the invoice. You ask the sales man to confirm that the discount is there, "yes yes". You come back a week later to pick the car after paying the full amount and realize the discount is not there, so you ask to have it added. Because it was agreed. By the manager. He signed a paper on this. "Sorry but you signed the invoice as is, you agreed to the amount without the discount". So then it was on purpose?? Scandalous. I was so angry. They finally reluctantly agree to give it as initially agreed through a check to be sent in the next days (wire would have been so much easier). And just when about to leave this car dealer with the car, I get one (not two) keys. I discover that for the first time, it was never ever said to me. Nor written anywhere. Scandalous. I will have to buy a second key separately. It costs 700USD (spare key + programming + hour costs). I start driving the car: maintenance needed as per maintenance schedule. They didn't even bother selling a car fully maintained. Not to mention the email communication barely polite. I'm still waiting for my check. Let's see if it comes. I may improve this rating. Not even sure. Very very unhappy. Very bad experience. Dishonest. Scandalous. More

by edouard.treca Verified Customer Verified Customer

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BMW of Orland Park will never get another order from me. I have purchased serveral vehicles from them. The last two purchases were awful. I put in a dealer complaint with BMW. I placed an order for a 202 I have purchased serveral vehicles from them. The last two purchases were awful. I put in a dealer complaint with BMW. I placed an order for a 2025 BMW X5 with air suspension. It was delivered to the dealership on October 31, 2024. The sales manager made a short term decision to sell my custom order to another customer. BMW of Orland Park does not reward customer loyalty at all. Sarim is a terrible communicator. BMWUSA sent me an email thanking for my new order on Nov 2. Sarim excuse was he was off the day the sold the car. He doesn't take care his customers. When I took delivery of my car, Sarim set an appoint for 11 AM. He had me sign a couple of documents. Then walked me order to service area and had me wait 3 hours to get into the finance office. At 12:45 he said I was next up. But, I didn't into the finance office until 1:45. Sarim agrreed I purchased a lot BMW products. I hope he enjoys cashing his last commission check from me. I will take my business one of the other 9 BMW centers in Chicago market. 2025 X5 - Purchased at Orland Park 2023 X7 - Purchased at Orland Park 2022 X5 - Purchased at Orland Park 2019 X5 - Purchased at Orland Park 2017 X5 2016 X5 2014 X5 2012 X5 2011 X5 More

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Service was very professional they took care of my issue and my problem was fixed. and my problem was fixed. More

by Khal123 Verified Customer Verified Customer

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Did a great job in finding me the car I wanted despite difficulties with being a new arrival in the USA. Highly recommend difficulties with being a new arrival in the USA. Highly recommend More

by CC Verified Customer Verified Customer

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Colleen is so easy to work with! She had everything ready for me to come in and sign and get back to work. She had everything ready for me to come in and sign and get back to work. More

by asolofra Verified Customer Verified Customer

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Tony was very through, and professional, and concise explanation of services. Tony was pleasant and knowledgeable. Joe McFadden did an exceptional job of selling me a car that was not a planned event fo explanation of services. Tony was pleasant and knowledgeable. Joe McFadden did an exceptional job of selling me a car that was not a planned event for that day. Overall a great experience! More

by ROSE Verified Customer Verified Customer

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Nice showroom and convenient location. Staff was very courteous. And most of all, I absolutely love my BMW! Staff was very courteous. And most of all, I absolutely love my BMW! More

by Kelly K Verified Customer Verified Customer

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The dealship was very well organized and it was a very nice experience for buying a car, I would recommend to anyone shopping as they have access to multiple lots and can help anyone find a car that's rig nice experience for buying a car, I would recommend to anyone shopping as they have access to multiple lots and can help anyone find a car that's right for you! More

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