Tony McMahan

If I could give zero stars, I would. Purvis Ford is completely unprofessional, dishonest, and lacks basic customer service. I scheduled a SAFETY recall appointment for my SUV on Feb 1 Purvis Ford is completely unprofessional, dishonest, and lacks basic customer service. I scheduled a SAFETY recall appointment for my SUV on Feb 17, 2025, at 8 AM. Per their advice, I dropped my car off the night before using their after-hours drop box. Little did I know this would be a complete waste of time. By noon the next day, my car had not even been moved. When I called, Brian claimed they had taken walk-ins that morning, pushing my scheduled appointment back. He assured me my car would be looked at in the afternoon. At 4:30 PM, Brian called, saying a technician inspected my sunroof but needed to take it apart. This was a blatant lie—my car had still not moved from where I parked it the night before. The next morning, my car remained untouched. When I confronted Brian, he had no explanation for how a technician could have inspected my sunroof without even moving the vehicle. Still, no one at Purvis Ford, including the Service Manager (Tony), bothered to take accountability or even return my call. By noon on Feb 18, I had enough. I called and told them to stop everything—I was coming to pick up my car. When I arrived, the cashier was rude and dismissive. Brian refused to even acknowledge me, let alone apologize. I waited to speak to Tony, but after wasting even more of my time, I had to leave due to work and parenting responsibilities. To this day, Tony has never returned my call. Additionally, their after-hours key drop box is NOT secure. Anyone paying attention could steal keys from the back, and there are no cameras monitoring it. The parking lot itself also has little to no surveillance, making it a security risk for customers. This dealership is an absolute joke. They wasted my time, blatantly lied, and failed to honor a safety recall appointment. I will never bring my car back here, and I strongly advise others to avoid Purvis Ford at all costs. If you care about honesty, customer service, and security, go somewhere else. More

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Had a few recalls to have address. The mobile service team came to my home and handled the recalls quickly and professionally. Great experience. The mobile service team came to my home and handled the recalls quickly and professionally. Great experience. More

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Second time back for service and it was amazing. Manager Tony Mack went above and beyond to assist me with my 2022 F150. I’ve never had this kind of service from another dealership! It’s a pleasure Manager Tony Mack went above and beyond to assist me with my 2022 F150. I’ve never had this kind of service from another dealership! It’s a pleasure going in for service especially when Tony steps up. I can’t praise the service at purvis ford enough. Thank you all for great service and kindness. More

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Purvis Ford's sales department and parts department are absolutely second to none nation wide. Eli Patrick should be very proud of the sales and service team he has developed. One recommendation if you are absolutely second to none nation wide. Eli Patrick should be very proud of the sales and service team he has developed. One recommendation if you are taking your car or truck there for service, call and make an appointment you will get in fast. They are always busy, because they are the best. More

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Took my Hybrid vehicle in for oil change and inspection with tire rotation. They discovered problem with battery and replaced it at no charge since it still under warranty. /they also performed an update with tire rotation. They discovered problem with battery and replaced it at no charge since it still under warranty. /they also performed an update of the system. Being an senior woman I appreciate the fact they seem to "take care of me". I asked for a definite pick up time and they came through. More

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Great service. Our adviser kept us informed, explained all details, and handled dealing with the warranty company on our behalf. I highly recommend the service dep Our adviser kept us informed, explained all details, and handled dealing with the warranty company on our behalf. I highly recommend the service department at Purvis Ford. More

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Great Service. Timely and easy to work with. They took me right in, set everything up and went right to work. Timely and easy to work with. They took me right in, set everything up and went right to work. More

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Appointment time was 7 hours before vehicle was worked on. Purvis Ford appointment times are a joke. on. Purvis Ford appointment times are a joke. More

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I brought my F-150 in for brake pads and a tire balancing/rotation via an appointment at 08:00 and was told it was a 3-hr. job, so I decided to wait at the dealership. At 09:30, the service lady t balancing/rotation via an appointment at 08:00 and was told it was a 3-hr. job, so I decided to wait at the dealership. At 09:30, the service lady told me I needed front brake pads (which I already knew) and some rear brake actuator repair, and again told me I would be out of there by 11:00. At 11:16, she told me it would be another hour. I noticed no one was actually working on my vehicle in the bay and confronted the service crew several times about the time delay. I didn’t get my truck back until after 3:00. The service lady lied to me and never told me I needed front rotors as well as pads. My final bill was over $1k. I will NEVER bring my truck back to Purvis and based on my experience, I will go to another Ford dealer when I buy my new truck next year. More

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Comments are primarily customer service related. Purvis Ford leadership really needs to look at the front end of the service center. Upon arriving, my wife waited in her vehicle in the service bay Purvis Ford leadership really needs to look at the front end of the service center. Upon arriving, my wife waited in her vehicle in the service bay for 10 minutes. Then asked if someone was helping her by an employee which she replied she had not. Employee said he'd get someone out. Waited another 10 minutes and was asked was she being helped. Responded "no" and the employee actually said he could not get anyone's attention so it would be best for her to go in the service area office and get attention. Talked to the first lady on the right who took 30 secs and said' ok, your good to go. This was for a scheduled 60K maintenance check. Called later in the day (around 5:15) to see if the vehicle would be done that day was told "Rosy went home and probably not. Rep said she'd leave a message on Rosy's computer to call in the morning. Received a call 20 minutes later and said the vehicle was actually done. This note is indicative of my last 3 service visits at Purvis Ford. That last one was to get a recall addressed. Even after confirming the appointment, upon arrival, was told someone forgot to order the recall part. For the most part, I have sensed an utter sense of lethargy in the office where vehicles are processed for maintenance. So much so that I'd actually refrain from purchasing another Ford vehicle from Purvis for fear of having to deal with the service reps. Remember, these are the front line "face to face' customer reps. It may be that Purvis does a great job on the actual maintenance side of things, but when a customer is reluctant to use this facility due to lack of communications and a lethargic approach to customer service it casts a negative view on the entire facility. More

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