Tony Bonifazi | Page 8

Fast, great, honest service. I took my vehicle in for an oil change, the service director, Tony, dealt with me directly. He informed me of potential service that my vehicle might I took my vehicle in for an oil change, the service director, Tony, dealt with me directly. He informed me of potential service that my vehicle might require soon, but was not pushy at all and very honest (I felt) with my options and time frames for said repairs. The courtesy car wash was exceptional and I plan on returning to Infiniti to complete the repairs very soon. It's hard to find someone who's willing to be honest and upfront, and I felt very comfortable with our interaction. Very professional service department, I couldn't have felt better driving out of their facility. More

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Came for an oil change, left with a spotless car I brought my car in on a Friday afternoon to have the oil changed. Not only were they prompt with their service, but they also did a complimentary car I brought my car in on a Friday afternoon to have the oil changed. Not only were they prompt with their service, but they also did a complimentary car wash. In my experience free car washes are garbage. But when they were done my vehicle it looked spotless, like it was brand new! All around it was a great experience and I highly recommend them. More

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Excellent This dealership is one of the best (if not the best) I have ever dealt with. I usually never write these but from sales staff to service to management This dealership is one of the best (if not the best) I have ever dealt with. I usually never write these but from sales staff to service to management to accessories, everyone here goes above and beyond to make you happy. I have purchased 2 cars/servicing both here for the last 5 years. I absolutely have no complaints. Joe Belmonte and Andres Cordero in particular have put significant time helping me out picking the right car, getting the best rate, awesome upgrades, etc. If you want an Infiniti...this is where you go! More

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Horrible EVERY Time GO SOMEWHERE ELSE You would think that after going there a few times they would value me as a customer and show some sort of appreciation, but after my third time here You would think that after going there a few times they would value me as a customer and show some sort of appreciation, but after my third time here I have had enough! This Tony is a character. He is BEYOND RUDE! Instead of helping me he causes additional problems. Regarding my initial problem, he took care of it, but he did not even have the nerve to even come see me when I came in to have work done on the car. I am sure he is a busy guy, but boy was I wrong he sure had the last laugh when his service department caused another problem with my car. Then to make matters worse I call him for about a week and I leave voicemails and he doesn't respond. Finally I here back from him and he literally raised his voice at me and told me that I accused him of wrong doing then went on and on and on and on and on about how he doesn't like how I am talking to him. Seriously?! How in the world is his joker the service manager!! More

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The dealer was very accommodating, providing me a loaner that was similar to the make and model and age of the vehicle I brought in for service. They followed up with me after the service was complete to h that was similar to the make and model and age of the vehicle I brought in for service. They followed up with me after the service was complete to help me understand why the problem occurred and what had been done to fix it. I provided 4's rather than 5's to two questions, and that was based on the fact that while they had my car in the shop for a longer than usual period of time, while they waited for Infiniti to provide parts to resolve my issue, it would have been nice to have received an email or phone call once a week to let me know the status. Overall, though, given the situation, my experience with Infiniti of Clarendon Hills was very good. More

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Outstanding experience as always they seem to go above and beyond the "call of duty". Truly a pleasure to deal with. The loaner came in handy also. and beyond the "call of duty". Truly a pleasure to deal with. The loaner came in handy also. More

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This is my first infiniti jx35 service which i bought from the same dealership. The service took only an hour from the time i dropped the car and picked it up. The service was to do oil change with other from the same dealership. The service took only an hour from the time i dropped the car and picked it up. The service was to do oil change with other inspections recommended by the dealer. Tony was truly proffessional and very friendly and helpful. This dealership has a great website that allows to book your service appointments online beforehand. I would highly rate this dealership for both sales and services. The dealership facility is also one of the best with all ameneties for customers to relax while their service is being done. Im glad i chose this dealership to buy the car and also do the services. Thanks Tony and team for great service. More

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Went in for first service on a new JX35 - oil change and update on braking system. The service was free and I was out in less than an hour. Everyone there is always very friendly and helpful. update on braking system. The service was free and I was out in less than an hour. Everyone there is always very friendly and helpful. More

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Excellent, prompt service after I got a flat tire...from the tow to completion of work. Everyone I spoke with and worked with was so helpful. Definitely a pleasure to do business with. the tow to completion of work. Everyone I spoke with and worked with was so helpful. Definitely a pleasure to do business with. More

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After having an incredible sales experience, I had my first opportunity with the service team at Infiniti of Clarendon Hills. Well, the experience was just as incredible. This is the BEST service departm first opportunity with the service team at Infiniti of Clarendon Hills. Well, the experience was just as incredible. This is the BEST service department I have encountered in over 30 years. Lexus, BMW, Jaguar, Cadillac have nothing over this dealership. This is how everyone should be treated. More

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