Tom Sabiel

RAMSEY ACURA I had my oli change done and my oil filter was not changed, I spoke to Tom Sabiel service manager & Mark Renaldo service director & parts Manager I showed them the pics of my filter I marked was not changed, I spoke to Tom Sabiel service manager & Mark Renaldo service director & parts Manager I showed them the pics of my filter I marked with a sharpie, the pics were time stamped, the sad part is leaving the old filter on and Changing the oil and not the filter Contaminated the new oil why because what ever amount of old oil that was left in the Original filer mixed with the new engine oil. So I was told to have my wife get out of the car so they could bring it back into the shop.which I was reluctant to do. I said just give me the filter and I will change it when I get home. Tom said no I will watch the mechanic and make sure he does it and make sure he cleans it when he is done, which he did not clean it so Tom probably didn’t watch him , I checked when I got home with a light and I have oil all over the frame and the Axle boot now I have to put the car on ramps and clean it myself and I have all the pics to prove everything! Then my wife happened to be in the elevator with the mechanic and Manager, the mechanic was complaining the people (customers) have some nerve. I sure hope he was fired ! This is unacceptable and not forgiven ! This wasn’t the first time I had a problem, I bought all new black emblems from Ramsey Acura and set up a appointment with Jessie Arlington, brought my car in they did the emblems he came to me as said it’s free I was like thank you so much, then while driving home something clicked I said no one gives you anything for free so I checked the emblems when I got home and sure enough the rear truck lid emblem where the camera goes through was broken they pulled on it Assuming it was held on with double stick tape, Meanwhile, it was held on by two screws from inside the trunk but I guess the mechanic didn’t want to take the trunk apart seeing it was a two hour job alone so he pulled on it and broke it and tried to hide it with double stick tape again I took pics went to the dear and they ordered me a new Emblem which I had to drive back to the dealership once agin of many times, I drove around with temp tags for three months and they blamed it on DMV meanwhile other dealer had no problem getting plates, turns out the lady that handles that department was out sick. Sad part it I spent $55,000 on this car plus I bought $5,000 in upgrades and had them install them so over $60,000 ! I even had to buy a spare tire for the car and it comes as a two part kit costing over $500 but the manager said you have free towing so you don’t need it Really! Then I had to take the tire & rim to work to mount it! So will all of this Not even an apology to me or my wife from Assistant Service Manager Tom Sabiel or Parts & Service Director Mark Renaldo or anyone ! its really SAD that you can’t TRUST people today. I wonder how many other people have had this HAPPEN to them whether it was a part that was supposed to be changed or something being broken and hidden and not told about it. I have been in the industry 30 + years and I have never seen or experience anything like this before ! Months back half the work force left I wonder why ! I wish all the other customers the best ! My wife & I should be A+ customers seeing how all the money we spent, I just hope all the work I had done was done right ! George Michelle More

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Great hands down Ron and Tom took me in and was out in no time to rest a code that came out on my vehicle time to rest a code that came out on my vehicle More

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Artie Nevruzian is The Top Notch Salesman. I called Artie as my 4th Ramsey Acura Leased RDX was getting close to my mileage limit but still 6 months out from end of lease. Artie made the transition to Artie as my 4th Ramsey Acura Leased RDX was getting close to my mileage limit but still 6 months out from end of lease. Artie made the transition to a new leased MDX easy and very affordable. Artie is a patient salesman allowing time to browse, privately converse with your SO and make the right choice for your life style. Artie doesn’t push one model over another. I have been a customer at Ramsey Acura for more than 10 years and the staff truly feels like friends and some even family. If you are in the market for a new car, purchase or lease, please give Artie a call at Ramsey Acura and you will happy and satisfied you did. More

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Great dealership. Have gotten 4 Acuras from this dealership (1 MDX and 3 RDXs). Stu is awesome. Prices are competitive and service is wonderful! Highly recommend the dealership! dealership (1 MDX and 3 RDXs). Stu is awesome. Prices are competitive and service is wonderful! Highly recommend the dealership! More

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Even during a global pandemic and lockdown, Stu and team again excelled and exceeded expectations with yet another new Acura purchase. It doesn’t get any easier than this. True professionals and they receiv again excelled and exceeded expectations with yet another new Acura purchase. It doesn’t get any easier than this. True professionals and they receive my unqualified recommendation. More

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You‘ve been on top of things during “the normal days”and you guys came thru for me during these challenging times. Thank you! Michael Bleyzer (on my 5th Acura from your dealership) you guys came thru for me during these challenging times. Thank you! Michael Bleyzer (on my 5th Acura from your dealership) More

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Review Excellent -Replacement of dead battery addressed promptly, timely and professionally, especially in the most difficult of circumstances. Much appreci Excellent -Replacement of dead battery addressed promptly, timely and professionally, especially in the most difficult of circumstances. Much appreciated that the matter could resolved at this time. More

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Tom was excellent as always. I was very impressed how concerned they were I about the virus and did an excellent job keeping us all safe. I have been using Acura service for the past 12 years and have a concerned they were I about the virus and did an excellent job keeping us all safe. I have been using Acura service for the past 12 years and have always had an excellent experience . All of your service reps are extremely professional. My next car will be an Acura because of this. Thanks Tom . More

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Professional as always. The quality of service is never in question with Ramsey Acura. The service group is always honest and collaborative, and you're kept aware of what se The quality of service is never in question with Ramsey Acura. The service group is always honest and collaborative, and you're kept aware of what service is being performed and what is being recommended and why. More

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Acura Of Ramsey Second To None Acura of Ramsey is the dealership that is the standard of the industry. Whether you are buying a car, getting service for your car, or have a question Acura of Ramsey is the dealership that is the standard of the industry. Whether you are buying a car, getting service for your car, or have a question or concern, all the staff go above and beyond to make sure everything is working properly or you are getting the best deal for your car. Tom Sabiel, is the service manager all Acura and other dealership should emulate. Acura of Ramsey is the only dealership I go to for my family and myself, and you and your should do the same. Lou D More

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