Tom Sabiel | Page 28

Mr. Alan Anderson I normally do not write review Mr. Alan Anderson I normally do not write review comments but due to the outstanding support you team has provided me - I am compelled to do so. Mr. Alan Anderson I normally do not write review comments but due to the outstanding support you team has provided me - I am compelled to do so. As I’m sure you have been informed, I had experienced a number of ongoing problems with the purchase of my 2012 Acura TL SH-AWD purchased from your dealership. Tom, Miguel and Ralph were been outstanding troubleshooting and resolving most of the issues. However up until recently I have run into some additional concerns that were very, very challenging to diagnose - Honda Motor Corp in Torrance was notified and needless to say after 15 months of ownership and on and off again issues and repair, the best course of action was to sell the current car and purchase another. Admittedly, I was about to begin the process an seek alternative brands, but in a moment of optimism and genuine concern, Joe Rauch, Acura Ramsey General Manager, contacted me, discussed the issues with obvious real concern, then asked me to come back in to the dealership and let’s see what we could do with either further diagnose and repair to the existing TL or possible alternatives including another new car. After a number of discussions I decided the best option was to trade-in the current car for a new one. Joe along with your Assistant Service Manager, Stuart Fogler did an awesome job finding another SH-AWD TL of my desire and with for a very fair trade-in deal. Most importantly they were attentive to ensure my satisfaction with zero pressure - This was evident through-out the entire process without wavering. As an executive in a service organization I am very familiar with satisfying the needs of you clientele. Your team is tremendous with prompt support, guidance, knowledge and resolution when needed. - True professionals and a one- of- a- kind dealership ! When it is time to replace my better half’s car – I am coming back to Acura Ramsey. More

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Having been involved with Ramsey for, now 3 years, I am had a super experience from the sale thru service, and end of lease dealings. had a super experience from the sale thru service, and end of lease dealings. More

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I have been leasing cars from Acura of Ramsey for many many years. The staff in both sales and service is the reason that I have been doing so. Everyone goes beyond the call of duty to provide excellent many years. The staff in both sales and service is the reason that I have been doing so. Everyone goes beyond the call of duty to provide excellent customer service. For many years, I worked with Ed Orol who passed away and who I miss. But Stuart Fogler, who I worked with in the past on my leases, now was the one who helped me on this new lease, from start to finish. I couldn't be happier. Janet Weiss More

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