Tom Nicholson

Tom Nicholson and Kim Carr were great. The entire car buying process is extremely painful. We arrived a little early for our 11:00AM appointment. We test drove 3 vehicles that took a lit The entire car buying process is extremely painful. We arrived a little early for our 11:00AM appointment. We test drove 3 vehicles that took a little over an hour. We ended up paying cash for a certified preowned 2024 Pilot Elite We didn’t leave the dealer until after 5 PM. It shouldn’t take over 6 hours to purchase a vehicle (with cash). More

by Tbirdsong152 Verified Customer Verified Customer

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I recently purchased a used Acura Integra Type S with a 6-speed manual transmission. The dealership presented a clean service report and claimed their inspection showed no issues. Within weeks, the clutch 6-speed manual transmission. The dealership presented a clean service report and claimed their inspection showed no issues. Within weeks, the clutch catastrophically failed. Upon investigating, I found: Multiple independent mechanics who looked at the car unanimously confirmed this damage was from long-term abuse and poor driving technique - damage that couldn't possibly have occurred during my brief ownership. Most damning of all, I even had the chance to speak with the car's prior service center where they confirmed that the car had indeed exhibited similar issues in prior service appointments and the owner chose not to make repairs. Beyond the clutch, there was significant additional wear and tear to other parts of the car that Lou Sobh Honda either missed in their ‘inspection’ or chose not to disclose. When confronted with this evidence, Lou Sobh Honda accused me of not knowing how to drive a stick and having caused this damage myself. I have owned manual cars my whole life and driven hundreds of thousands of miles using a manual transmission - I even learned how to drive and took my driving test on a stick and the car I traded in to Lou Sobh Honda was a manual car with close to 200K miles on it - and I have never managed to blow out a clutch before. To suggest that I could destroy the clutch in what is one of the most reliable car brands in mere miles, is just an absurd attempt to avoid any responsibility. This dealership is either incompetent at inspecting performance vehicles or deliberately deceptive - either way, they won't stand behind their sales when problems emerge More

by kheckle91 Verified Customer Verified Customer

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The representative (Tom) was very friendly and took the time to explain everything in details. time to explain everything in details. More

by pablo.martinez Verified Customer Verified Customer

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Tom was very helpful and informative throughout the process. Overall we are very satisfied with the service. process. Overall we are very satisfied with the service. More

by HEYAMOL Verified Customer Verified Customer

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It was a wonderful experience! From inquiry to the actual purchase it exceeded my expectations. From inquiry to the actual purchase it exceeded my expectations. More

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Great experience with the dealer. I started talking to them in the a.m. and we had a deal done that day. I started talking to them in the a.m. and we had a deal done that day. More

by abardakjy Verified Customer Verified Customer

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Great and prompt service. Really appreciate the time and attention to detail. Really happy with my purchase. Really appreciate the time and attention to detail. Really happy with my purchase. More

by pathernandez09 Verified Customer Verified Customer

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Shelby & Tom have been extremely helpful throughout the process and they patiently answered my questions. Extraordinary customer service! process and they patiently answered my questions. Extraordinary customer service! More

by Jayanthi Pedapudi Verified Customer Verified Customer

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Tom was very personable and easy to work with. Good experience overall and the truck drives great. Good experience overall and the truck drives great. More

by brianblair3 Verified Customer Verified Customer

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Everyone made the purchase easy. Tom, our salesman, was straight forward and very helpful. He came in on his day off to facilitate the sale after calling him late on a Saturday. V Tom, our salesman, was straight forward and very helpful. He came in on his day off to facilitate the sale after calling him late on a Saturday. Ver impressed with entire experience More

by wenwillo Verified Customer Verified Customer

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