Tom Mckinnon

Nucar Toyota of North Attleboro responded

Thank you for your feedback. While we appreciate your recognition of our Sales Team, Pedro and James, we must respectfully clarify the situation regarding your recent service experience. Your 2009 Toyota Venza was towed to our service department due to a significant engine noise and a massive oil leak that occurred while you were driving on the highway. Upon inspection, our technicians discovered that the high-pressure oil lines had come apart, resulting in a substantial loss of oil and subsequent engine damage. We advised you at that time that the engine had likely sustained internal damage and strongly recommended against moving forward with repairs, as it would not be a cost-effective solution. However, you repeatedly insisted that we proceed with replacing the oil lines. In good faith, and based on your request, we completed the work and fully disclosed that the engine continued to exhibit noise and was likely compromised. We explicitly informed you that the vehicle should not be driven in its current condition. Despite this, you elected to pick up and drive the vehicle, at which point the engine unfortunately failed a few miles later. We understand your frustration, but we must be clear that our service team acted responsibly and with transparency throughout this process. The repair and recommendations were communicated in detail, and the decision to drive the vehicle against our advice was ultimately yours. Safety is always our top priority, and we regret that this situation has resulted in distress for you and your family. If you would like to further discuss this matter, we encourage you to reach out to our Service Manager directly at (833) 312-7657. We are always willing to talk openly and work toward constructive resolutions.

Nucar Toyota of North Attleboro responded

Aden, thank you for sharing your feedback. To clarify, you placed a deposit on a vehicle that was awaiting its title. When the title arrived and you came in to complete the purchase, you requested an extended warranty be included—something that was not part of the original agreement. When we were unable to accommodate this, you decided not to proceed and mentioned posting on social media. We strive to ensure all transactions are fair and transparent, and we’re sorry if there was any misunderstanding. If you’d like to discuss this further, please don’t hesitate to contact our management team at 866-660-3920. Thank you.