Tom Lood
Tom Lood at Autohaus on Edens

Tom Lood | Page 9

Service Advisor

Autohaus on Edens

1600 Frontage Rd
Northbrook, IL 60062

Contact Me
4.9
743 Reviews

I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.

Dealership Experience

13 yrs, 11 mos

Industry Experience

38 yrs, 6 mos

4.9

743 Reviews

Write a Review

743 Reviews of Tom Lood

October 17, 2024

Dealership Rating
Employee Rating

They always take quick care of me whenever I drive into service. I have been going to Autohouse for over 50 years. More

by JPK1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Garcia, Cindi Link

October 16, 2024

Dealership Rating
Employee Rating

I have been going to Autohaus for over 10 years now. They are exceptional in providing a superior customer experience. Tom was extremely helpful and great, as always.. Thanks to Tom, Cindi and the enti More

by ZAHIDRANDHAWA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cindi Link

October 14, 2024

Dealership Rating
Employee Rating

Service is handled very well. Everyone is helpful. Easy to drop car off and get it back. More

by lewsmailbox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cindi Link

October 13, 2024

Dealership Rating
Employee Rating

Always a pleasure working with John. He definitely tries his best and never gives up until the issue is completely resolved. More

by EDWINNG128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 11, 2024

Dealership Rating
Employee Rating

Tom was amazing and provided us with the utmost service! He explained everything thoroughly and communicated regularly and in a professional and friendly manner. He provided us with the loaner car we reques More

by AEL225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 11, 2024

Dealership Rating
Employee Rating

They were very attentive as soon as i pulled in. they were very professional and helpful More

by RS2
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cindi Link

October 10, 2024

Dealership Rating
Employee Rating

I've been purchasing my cars here for a very long time; this is perhaps my 5th Mercedes. More

by KAREN.MATIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 08, 2024

Dealership Rating
Employee Rating

The waiting area is not clean and snacks are not filled even in the morning Some advisors are rude More

by jy.shinn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Eddie Garcia

October 04, 2024

Dealership Rating
Employee Rating

Tom always provides extra special service! Happy he takes care of both our cars. Service is top notch. More

by cherylclevine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

September 30, 2024

Dealership Rating
Employee Rating

Fast and thorough service. I've used them for years and it's always been a positive experience. I highly recommend them. More

by CPETER73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
...
9
...

Dealership Inventory (221 Vehicles)

new 2026 Mercedes-Benz GLE 350 car, priced at $69,957
2026 Mercedes-Benz GLE 350
new
Polar White exterior
Automatic
All-wheel Drive
new 2026 Mercedes-Benz AMG GLC 43 car, priced at $83,047
2026 Mercedes-Benz AMG GLC 43
new
Black exterior
Automatic
All-wheel Drive
new 2026 Mercedes-Benz GLE 450 car, priced at $84,627
2026 Mercedes-Benz GLE 450
new
Moonlight White exterior
Automatic
All-wheel Drive
new 2026 Mercedes-Benz GLC 300 car, priced at $60,782
2026 Mercedes-Benz GLC 300
new
Polar White exterior
Automatic
All-wheel Drive
used 2023 Mercedes-Benz EQS 450 car, priced at $48,189
2023 Mercedes-Benz EQS 450
used
Graphite Gray Metallic exterior
Automatic
All-wheel Drive
new 2026 Mercedes-Benz GLC 300 car, priced at $60,482
2026 Mercedes-Benz GLC 300
new
Polar White exterior
Automatic
All-wheel Drive