Tom Lood
Tom Lood at Autohaus on Edens

Tom Lood | Page 10

Service Advisor

Autohaus on Edens

1600 Frontage Rd
Northbrook, IL 60062

Contact Me
4.9
743 Reviews

I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.

Dealership Experience

13 yrs, 11 mos

Industry Experience

38 yrs, 6 mos

4.9

743 Reviews

Write a Review

743 Reviews of Tom Lood

September 30, 2024

Dealership Rating
Employee Rating

Very professional, timely, clean environment, very nice waiting area and courteous. I have been going to this locations for a number of years. i also like their loaner and shuttle services More

by DEBUBAGCHI504
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

September 20, 2024

Dealership Rating
Employee Rating

This dealership will work for you. Had a car issue and they had push back. They fixed with no charge More

by CHAMBERS2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cindi Link , John Morsy

September 13, 2024

Dealership Rating
Employee Rating

Tom Lood has been my Service Advisor for 13 years. Because of his dedication and professionalism, I will continue to visit Autohaus on Edens. He has taken the time to get to know me and my car needs More

by the5toriumis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Garcia

September 13, 2024

Dealership Rating
Employee Rating

Clean nice place with friendly and helpful staff. Good communication about services performed or proposed. More

by vbsmelyansky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

September 12, 2024

Dealership Rating
Employee Rating

Amazing personalized service! ! Tom, Ken and team go above and beyond to get everyone, not just me, back on the road! More

by HappyCustomer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ken Dunaway , TB, Cindy

August 23, 2024

Dealership Rating
Employee Rating

Tom was a great help to me during my service of my car. I’ve had a very good experience at Autohaus More

by VIDESHP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 22, 2024

Dealership Rating
Employee Rating

A pleasant, professional experience, with updates and easy drop off and pick up on a day of my choosing. More

by LHYMAN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicholas Maniatis- 5 stars

August 21, 2024

Dealership Rating
Employee Rating

thank you for the service; it's a pleasure to work with you) bye-bye More

by MARINA11111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 17, 2024

Dealership Rating
Employee Rating

Excellent people to work with. Especially Tom Lood. Very professional, knowledgeable and respectful. Great guy to work with More

by world.joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 12, 2024

Dealership Rating
Employee Rating

Service rep Tom Lood got me In/out in timely manner on busy day much appreciated More

by DADEVIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
...
10
...

Dealership Inventory (221 Vehicles)

new 2026 Mercedes-Benz GLE 450 car, priced at $84,627
2026 Mercedes-Benz GLE 450
new
Moonlight White exterior
Automatic
All-wheel Drive
new 2026 Mercedes-Benz GLC 300 car, priced at $60,782
2026 Mercedes-Benz GLC 300
new
Polar White exterior
Automatic
All-wheel Drive
used 2023 Mercedes-Benz EQS 450 car, priced at $48,189
2023 Mercedes-Benz EQS 450
used
Graphite Gray Metallic exterior
Automatic
All-wheel Drive
new 2026 Mercedes-Benz GLC 300 car, priced at $60,482
2026 Mercedes-Benz GLC 300
new
Polar White exterior
Automatic
All-wheel Drive
new 2026 Mercedes-Benz GLS 450 car, priced at $103,667
2026 Mercedes-Benz GLS 450
new
Obsidian Black exterior
Automatic
All-wheel Drive
new 2026 Mercedes-Benz GLE 450 car, priced at $83,002
2026 Mercedes-Benz GLE 450
new
Alpine exterior
Automatic
All-wheel Drive