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Tom Lood
Tom Lood at Autohaus on Edens

Tom Lood

Service Advisor

Autohaus on Edens

1600 Frontage Rd
Northbrook, IL 60062

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4.9
743 Reviews

I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.

Dealership Experience

13 yrs, 11 mos

Industry Experience

38 yrs, 6 mos

4.9

743 Reviews

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743 Reviews of Tom Lood

July 02, 2026

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Employee Rating

Tom was a great service rep. He kept in touch to let me know what was happening. Everything went smoothly and efficiently. More

by SIDNEYMATH
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jenny Ruiz

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June 29, 2026

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Employee Rating

Always outstanding service. Thoughtful, careful, realistic with recommendations for potential needs. Polite and respectful. Direct and clear communication. Much appreciated. More

by AROSE6
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Recommend Dealer
Yes
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June 28, 2026

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The service performed by Tom Lood and the entire service team was excellent and timely. More

by WRZ1945
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Recommend Dealer
Yes
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June 26, 2026

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Al was very accommodating and answered all my questions regarding my new lease. He was very thorough More

by LBAKER230
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Recommend Dealer
Yes

Other Employees Tagged: Cindi Link, Rob Debosko, Albert Mondello

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June 25, 2026

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A great facility with excellent personnel that works as a great team. All services were completed in the estimated time. Great explanations of what was needed. More

by LCOLLE
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Recommend Dealer
Yes
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June 12, 2026

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Kind knowable honest clean waiting room. Loaner car. Pleasure to wait for my car to be made perfect More

by TERRYMOONS
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Recommend Dealer
Yes
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June 04, 2026

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I drive from the city because of Tom Lood! He's respectful, knows his stuff, and he and the team are efficient. I'm in an out of there with a loaner, lickety split. Autohaus service departm More

by Suze
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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June 02, 2026

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Always treated very well there. Ted Lood is very friendly and on point. Loaner given when needed. More

by mken0421
Recommend Dealer
Yes
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Jun 02, 2026

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with our dealership. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us.

May 22, 2026

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Employee Rating

Tom and the service manager were really nice and honored a coupon for me from a different dealership. I really appreciated your help. Thomas is always friendly, and his communication is amazing More

by NATY137
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cindi Link, Nansy Velev

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Jun 02, 2026

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with our dealership. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us.

May 15, 2026

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Employee Rating

Working with Tom has been a great experience, and would definitely impact where I get my car serviced in the future. More

by jhg63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 02, 2026

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with our dealership. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us.

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