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Tom Lood
750 Reviews
I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.
Read moreDealership Experience
13 yrs, 11 mos
Industry Experience
38 yrs, 6 mos
750 Reviews
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750 Reviews of Tom Lood
July 23, 2026
Very pleasant and friendly receptions. Good attendance i don't have anything more to say Good attendance i don't have anything more to say More
by HARENDRA1
Verified CustomerOther Employees Tagged: Matt Hoyt, Matthew Popper
July 23, 2026
I lost my dad to Parkinson’s two years ago. After he passed, I drove his beloved Mercedes-Benz GLC 300 home from Arizona, knowing I would keep it because it was his. When I arrived home, I b After he passed, I drove his beloved Mercedes-Benz GLC 300 home from Arizona, knowing I would keep it because it was his. When I arrived home, I began looking for a local dealership and service center. The first available appointment was at Autohaus on Edens, where I met Tom Lood. His name immediately struck a chord—my dad’s name was Tom—but it was his gentle confidence, kindness, and commitment to caring for my car that stayed with me. Tom has continued to take exceptional care of my dad’s Mercedes, and in many ways, that has meant taking care of something deeply meaningful to me. I wouldn’t take it anywhere else. At Autohaus on Edens, I found more than a service center. I found a home. More
by tabithahlong
Other Employees Tagged: Cindi Link
July 21, 2026
very well-run professional dealership. Everyone we came in contact with is knowledgeable and very helpful. Tom Lood is always very helpful and concerned. Everyone we came in contact with is knowledgeable and very helpful. Tom Lood is always very helpful and concerned. More
by NWILNER
Other Employees Tagged: Bob Ruscitti, Ricky Pena, Ken Dunaway, Cindi Link, Matt Hoyt
July 09, 2026
I want to start off by saying Tom is amazing. The issue I have is the fact that I was without my car (even though I had a loaner) for over a week. Tom did all he could to make it right for me, The issue I have is the fact that I was without my car (even though I had a loaner) for over a week. Tom did all he could to make it right for me, and at the end of the day all was fixed. I am worried about the long term health of my car as it seems like either the AC or some technical issue with the software always has issues. More
by SAUMILSHETH23
Other Employees Tagged: Cindi Link
July 06, 2026
The service and sales people are knowledgeable. If an employee is not fully versed on a topic, he or she will politely pause the discussion in order to speak with other employees to learn how to r If an employee is not fully versed on a topic, he or she will politely pause the discussion in order to speak with other employees to learn how to remedy, and explain to me, the current situation. When I have had concern regarding some technical or procedural matter, my service contact or sales person, has satisfied me with a reasonable answer. Autohaus has provided me with the best service of any dealer that I have used over several decades. More
by PSG0
Other Employees Tagged: Eddie Garcia, Cindi Link
July 02, 2026
Tom was a great service rep. He kept in touch to let me know what was happening. Everything went smoothly and efficiently. He kept in touch to let me know what was happening. Everything went smoothly and efficiently. More
by SIDNEYMATH
Other Employees Tagged: Jenny Ruiz
June 29, 2026
Always outstanding service. Thoughtful, careful, realistic with recommendations for potential needs. Polite and respectful. Direct and clear communication. Much appreciated. Thoughtful, careful, realistic with recommendations for potential needs. Polite and respectful. Direct and clear communication. Much appreciated. More
by AROSE6
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