Check out Tom Lood's reviews on DealerRater

May 14, 2026

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Tom Lood did a great job getting my car serviced as he always does for me. always does for me. More

by HBCKIRCH

Verified Customer

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Recommend Dealer

Yes

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Jun 02, 2026 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with our dealership. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us.

May 13, 2026

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I brought my car in because of a small crack in the windshield. It was fixed quickly and I had my car back in a couple of hours. Very efficient service and the technician did a great job! windshield. It was fixed quickly and I had my car back in a couple of hours. Very efficient service and the technician did a great job! More

by DEESPEECH

Verified Customer

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Workmanship

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Recommend Dealer

Yes

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Jun 02, 2026 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with our dealership. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us.

March 11, 2026

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Eddie is awesome, others I interact with less are likely the same. All provided good and timely advice. the same. All provided good and timely advice. More

by pdyaz

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Eddie Garcia, Ken Dunaway, Cindi Link, Jenny Ruiz, Elena Ekosidekas

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February 18, 2026

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Excellent customer service from everyone I encountered at the service center. My service advisor provided uick and frequent status updates for my vehicle. the service center. My service advisor provided uick and frequent status updates for my vehicle. More

by Z

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cindi Link, Jenny Ruiz, Elena Ekosidekas

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Mar 04, 2026 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with our dealership. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us.

February 13, 2026

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Tom has always been so attentive and helpful. The service and work on my car is the best you can ger. The service and work on my car is the best you can ger. More

by LACRI2045

Verified Customer

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Workmanship

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Recommend Dealer

Yes

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January 30, 2026

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Tom went out of his way to make sure everything went well with my visit. with my visit. More

by RS2

Verified Customer

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Recommend Dealer

Yes

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January 29, 2026

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I have been coming to Autohaus for well over 20 years. Their service is great and the people who work there are always super nice. In particular, Tom Lood is my service manager. He is awesome, both knowl Their service is great and the people who work there are always super nice. In particular, Tom Lood is my service manager. He is awesome, both knowledgeable and goes above and beyond to help. Cindy Link is also a huge asset. She is so kind and always has a smile on her face. I would highly recommend the dealership to all my friends, family and clients. More

by SUSANMAMAN

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cindi Link

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Jan 29, 2026 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with our dealership. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us.

January 05, 2026

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Employee Rating

My experience with Tom - from start to finish -was amazing!. He took a situation that would have been stressful and turned it around with his kind and professional service. Thank you so much Tom! amazing!. He took a situation that would have been stressful and turned it around with his kind and professional service. Thank you so much Tom! More

by simsusan

Verified Customer

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Workmanship

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Recommend Dealer

Yes

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Jan 29, 2026 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with our service and sales department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us.

January 01, 2026

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Employee Rating

very attentive and friendly. Tom took a lot of timw to get me what i needed. Tom took a lot of timw to get me what i needed. More

by RS2

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ken Dunaway, Cindi Link

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Jan 05, 2026 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with our service and sales department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us.

December 25, 2025

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Employee Rating

Ryan is a trusted advisor and always goes above and beyond to ensure all three of our car’s maintenance is kept on track and helps with our crazy schedules. We are grateful to have his as our advisor. beyond to ensure all three of our car’s maintenance is kept on track and helps with our crazy schedules. We are grateful to have his as our advisor. More

by AGIGLIO

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Eddie Garcia, Ken Dunaway, Cindi Link, Ryan Mulhern, Matt Hoyt, Jenny Ruiz, Nansy Velev , Wellington

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Jan 05, 2026 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with our service and sales department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us.

Jan 05, 2026 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with our service and sales department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us.

Tom Lood | Page 2

Service Advisor

Autohaus on Edens

743 Reviews of Tom Lood

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