Tom Lood
Tom Lood at Autohaus on Edens

Tom Lood | Page 22

Service Advisor

Autohaus on Edens

1600 Frontage Rd
Northbrook, IL 60062

Contact Me
4.9
731 Reviews

I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.

Dealership Experience

13 yrs, 8 mos

Industry Experience

38 yrs, 3 mos

4.9

731 Reviews

Write a Review

731 Reviews of Tom Lood

May 23, 2023

Dealership Rating
Employee Rating

Tom recognized the car immediately and took excellent care of us. Top notch customer service More

by yoyodyne
Recommend Dealer
Yes

May 22, 2023

Dealership Rating
Employee Rating

Excellent work and customer support from all especially Tom Lood. I’ll bring my car there again More

by j.bilas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 19, 2023

Dealership Rating
Employee Rating

Great service. Always try to please and meet needs. Enjoy interacting with personnel and mechanics. More

by galindosj1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Faisal Asghar, Heather Dockins

May 17, 2023

Dealership Rating
Employee Rating

I have been using of this service center since 2010. The have taken care of every issue brought to them. More

by RICERD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cindi Link

May 15, 2023

Dealership Rating
Employee Rating

Tom always does a great job taking care of me ! Great experience and appreciate the service More

by tmoran3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 13, 2023

Dealership Rating
Employee Rating

Best service department Appreciate Tom. He is always great help. Happy to see the bagel is back 😄 More

by HJCHIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 12, 2023

Dealership Rating
Employee Rating

great service, transparent pricing, much better than their competition, they never disappoint, it always brings me back More

by MZABLOCKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 11, 2023

Dealership Rating
Employee Rating

Eddie Garcia and the service department at Autohaus are the reason I continue to get both business and personal vehicles form this dealership. More

by JEFFK4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Garcia

May 11, 2023

Dealership Rating
Employee Rating

Tom is very friendly and attentive. Moved my fee through quickly so I could be on my way. More

by RENEE.BERGERON1
Recommend Dealer
Yes

May 09, 2023

Dealership Rating
Employee Rating

At AUTOHAUS, the quality of the vehicles sell themselves. Why I’m an 18 year loyal customer for both maintenance and purchases- the people. At AUTOHAUS the staff meet your every need, are honest, and on top More

by Giglio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Garcia, Ken Dunaway, Cindi Link, Ryan Mulhern , Heather Dockins, Wellington

...
22
...

Dealership Inventory (250 Vehicles)

new 2026 Mercedes-Benz GLE 350 car, priced at $71,335
2026 Mercedes-Benz GLE 350
new
Black exterior
Automatic
All-wheel Drive
new 2026 Mercedes-Benz AMG GLE 63 car, priced at $145,385
2026 Mercedes-Benz AMG GLE 63
new
Moonlight White exterior
Automatic
All-wheel Drive
new 2026 Mercedes-Benz GLE 350 car, priced at $75,365
2026 Mercedes-Benz GLE 350
new
Polar White exterior
Automatic
All-wheel Drive
new 2026 Mercedes-Benz C-Class car, priced at $53,970
2026 Mercedes-Benz C-Class
new
Black exterior
Automatic
All-wheel Drive
new 2026 Mercedes-Benz AMG C 43 car, priced at $72,275
2026 Mercedes-Benz AMG C 43
new
Polar White exterior
Automatic
All-wheel Drive
new 2026 Mercedes-Benz GLC 300 car, priced at $57,720
2026 Mercedes-Benz GLC 300
new
Black exterior
Automatic
All-wheel Drive