Tom Lood
Tom Lood at Autohaus on Edens

Tom Lood | Page 20

Service Advisor

Autohaus on Edens

1600 Frontage Rd
Northbrook, IL 60062

Contact Me
4.9
731 Reviews

I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.

Dealership Experience

13 yrs, 8 mos

Industry Experience

38 yrs, 3 mos

4.9

731 Reviews

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731 Reviews of Tom Lood

July 18, 2023

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Employee Rating

Personal service and personal attention. Easy. To set up the appointment and get loaner car. More

by RMWROBEL
Service Price Transparency
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Recommend Dealer
Yes

July 10, 2023

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Great service and courteous staff make this a great place for servicing your car’s needs. More

by LINDACORWIN57
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Eddie Garcia, Ken Dunaway, Cindi Link, Ryan Mulhern , Heather Dockins

July 06, 2023

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Tom Lood and Cindi Link are top notch, and very helpful whenever I need service. We thank them for all they do and appreciate all the service folks. More

by JARRETTJ
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Recommend Dealer
Yes

Other Employees Tagged: Ken Dunaway, Cindi Link

July 05, 2023

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Tom is always great to work with. As always, thanks for your continued help and support. More

by tm
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Recommend Dealer
Yes

July 05, 2023

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Love the dealer ship . Custom care from service people great . Heather was nice but needs a bit of cheering up More

by DANCLANCY1
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Recommend Dealer
Yes

Other Employees Tagged: Cindi Link , Heather Dockins

July 01, 2023

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Excellent service. Excellent communication. Very personable and professional staff. They met and exceeded all expectations. Highly recommend! More

by LESLIEMAGUIRE
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Recommend Dealer
Yes

Other Employees Tagged: Ryan Mulhern

July 01, 2023

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Ryan is always there to help above and beyond. I went in for a car wash the other day and ended up seeing a vehicle that I had been passively looking for. He immediately looked up information on t More

by AGIGLIO
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Bob Ruscitti, Eddie Garcia, Ken Dunaway, Cindi Link, Ryan Mulhern , Heather Dockins, Damien Galvin, Nick salesman and Wellington- we love him!

June 30, 2023

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Tom kept me updated on costs and time. Fast service and easy schedule made the experience positive. More

by DAVIDBARAN_35
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Recommend Dealer
Yes

June 29, 2023

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OUTSTANDING kept me updated, asked if I wanted coffee explained car needs thoroughly Bravo great service More

by STEVESFMC
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Recommend Dealer
Yes

June 29, 2023

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I had good service on my 1995 SL500. Thank you to the team for all your help. More

by steven1995SL500
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Eddie Garcia, Ken Dunaway, Cindi Link, Ryan Mulhern , Heather Dockins

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